Dhurvesh Vinodbhai Patel
Vadodara
Summary
Seeking a position where I can apply my knowledge and skills to grow my career with continuous improvement and innovative attitude and acquiring new skills in the field that offers professional growth.
Overview
14
14
years of professional experience
Work History
Collection Manager – Grade – Deputy Manager
Yes Bank
08.2024 - Current
- Multiple Buckets Collection.
- Daily follow up with agency regarding status of Collections for allotted accounts.
- Monitor and review performance of Collection Representatives and resolution of non-traceable cases through agencies.
- Assessment of Agency performance & timely corrective actions.
Collection Manager -Bucket
IndusInd Bank
07.2021 - 07.2024
- Handling X Bucket 1 Collection.
- Daily follow up with FOS regarding status of Collections for allotted accounts.
- Monitor and review performance of Collection Representatives and resolution of non-traceable cases through agencies.
- Assessment of Agency performance & timely corrective actions.
Deputy Manager – Collections
HDFC Bank
11.2020 - 06.2021
- Company Overview: Banking & Finance
- Minimizes delinquencies and recovers revenue by performing collection activities for Commercial vehicle portfolio of Bucket X to Write Off.
- Day by day feedback & review with team & agencies for allocated portfolio of delinquent accounts & planning of action to resolution.
- Supporting team by direct customer contact specially for disputed, non-contactable, crucial cases where customer needs justifications & explanations.
- Reporting to senior manager for identified intentional defaulters to further process of legal actions by bank as well as responsible to resolve them.
- Banking & Finance
Assistant Manager – Collections
Kotak Mahindra Bank
12.2018 - 10.2020
- Company Overview: Banking & Finance
- Minimizes delinquencies and recovers revenue by performing collection activities for Credit Card portfolio of Bucket 2 to 7.
- Day by day feedback & review with team & agencies for allocated portfolio of delinquent accounts & planning of action to resolution.
- Supporting team by direct customer contact specially for disputed, non-contactable, crucial cases where customer needs justifications & explanations.
- Reporting to senior manager for identified intentional defaulters to further process of legal actions by bank as well as responsible to resolve them.
- Banking & Finance
Junior Officer – Collections
HDB Financial Services
05.2017 - 10.2018
- Company Overview: Banking & Finance
- Handling of inhouse tele-calling team of collection to regularize credit card users going to be delinquent from Bucket 1.
- Continuous follow up of inhouse & agency teams to collect payments of convinced customers according to evaluated payment history.
- Identify & allocate non contactable & dispute cases to flow team for field support.
- Banking & Finance
Team Leader
Wealth Management
09.2013 - 04.2016
- Company Overview: Stock Market Advisory Firm
- Training to subordinates & agents towards sales & trades of shares & commodities.
- Worked as personal financial advisor to invest, sell & buying for short & long term capital gain by market research.
- Responsible to generate revenue by Intraday trading for clients by serving them calls & tips for earn good margin.
- Stock Market Advisory Firm
Business Development Executive
The Market Movers
08.2011 - 09.2013
- Company Overview: Stock Market Advisory Firm
- Introduce new clients from market as well as references of existing clients.
- Encourage clients to invest in stocks & commodity market according to their sources & requirements.
- Guide to clients for short term, mid-term & long term investment according to analysis & market situation.
- Also responsible to introduce agents to expand span of business.
- Stock Market Advisory Firm
Education
S.S.C. -
M.P. Board
03.2001
Certificate in computer operations -
University Of Bhopal
Bhopal, M.P.P. G. Diploma in Computer Application -
Makhanlal Chaturvedi national University of Bhopal
Bhopal, M.P.M.Com -
Dr. Harisinghh Gour University
03.2009
B.Com -
Dr. Harisinghh Gour University
03.2007
H.S.C -
M.P. Board
03.2003
Skills
- Debt recovery expertise
- Time management mastery
- Conflict resolution techniques
- Data analysis
Languages
Hindi
Gujarati
English
Software Skills
- MS-Dos, MS-Windows, Internet & MS-Office, Certificate in computer operations from University Of Bhopal, M.P. (Open)
- MS-Office, Operating System, internet, Analysis and Design, C++, Visual Basic, P. G. Diploma in Computer Application from Makhanlal Chaturvedi national University of Bhopal (M.P.)
Personal Information
- Father's Name: Patel Vinodbhai Gordharbhai
- Date of Birth: 02/11/85
- Nationality: Indian
- Marital Status: Married
Timeline
Collection Manager – Grade – Deputy Manager
Yes Bank
08.2024 - Current
Collection Manager -Bucket
IndusInd Bank
07.2021 - 07.2024
Deputy Manager – Collections
HDFC Bank
11.2020 - 06.2021
Assistant Manager – Collections
Kotak Mahindra Bank
12.2018 - 10.2020
Junior Officer – Collections
HDB Financial Services
05.2017 - 10.2018
Team Leader
Wealth Management
09.2013 - 04.2016
Business Development Executive
The Market Movers
08.2011 - 09.2013
Certificate in computer operations -
University Of Bhopal
P. G. Diploma in Computer Application -
Makhanlal Chaturvedi national University of Bhopal
M.Com -
Dr. Harisinghh Gour University
B.Com -
Dr. Harisinghh Gour University
H.S.C -
M.P. Board
S.S.C. -
M.P. Board
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