Diana Helen A R
Bengaluru
Summary
I seek a responsible role in a reputed organization. I'm highly motivated and have a strong passion for working in a challenging environment where I can fully display my potential and distinguish myself from the rest.
Started my career as a part-time sales assistant. Have provided top-of-the-line customer service while pursuing a degree, excelling in time management and learning to work under pressure. Carry several years of experience in achieving success in customer service. Dedicated to boosting sales by providing customers with the consideration and support they need.
Overview
2025
2025
years of professional experience
Work History
Process Analyst.
Bread Financial Global Solutions India LLP
08.2023 - 01.2025
- Provided guidance to customers, ensuring their requirements and issues were resolved efficiently.
- Assisted customers with managing their payments, bills, and account - related queries.
- Guided customers on card controls and their account related enquiries.
- Customer Retention to the Business and performed customer driven services and has received verbal appreciations from Clients.
- Nominated for Rewards and Recognitions
Senior Customer Associate
Tech Mahindra
08.2022 - 07.2023
- A timely resolution is offered to Amazon North American customers
- Replaced and refunded customers after proper analyzation
- Additionally, provided them with free products to maintain customer retention
- Select and decide the most valuable delivery options for the products
- Have offered concessions for loyal customers on the purchase of goods
- Was highly rated and reviewed by the customers for resolving their issues and providing optimal customer satisfaction
Customer Associate
[24]7.Ai India Pvt Limited
11.2020 - 03.2022
- Worked as an Optus network provider for Australia
- Resolved customer queries regarding the fixed broadband bill
- Resolved tickets that were raised by front line team regarding internet issue
- Mentored and handled new batches
- Performed other tasks assigned by the manager
- Helped to increase customer retention by striving to create wonderful customer experiences
Teacher
Divine Mercy School
07.2016 - 07.2018
- Taught classes from Lower Kindergarten to Grade 8
- Maintained organized files and documentation of each student's progress
- Provided optimal instruction and academic support to students
- Created and implemented lesson plans based on child-led interests and curiosities
- Developed and implemented a well-rounded and age-appropriate curriculum
Teacher
Kids International Montessori School
- Interned as a nursery teacher to build my expertise in Montessori
- Attended Montessori classes and workshops to further my professional skill
- Promoted mortar and critical thinking skills among students by implementing suitable exercises
- Encouraged building children's personalities individually and wholly as a class
Education
Bachelor of Commerce -
Bangalore City College
06.2016
PUC -
Bangalore City College
06.2013
SSLC -
Evershine High School
04.2011
Skills
- MS Office
- MS Power Point
- MS Excel
- Adobe CS
- Computer Skills
- Customer Service Skills
Internship
Kids International Montessori School, Teacher Intern, Interned as a nursery teacher to build my expertise in Montessori, Attended Montessori classes and workshops to further my professional skill, Promoted mortar and critical thinking skills among students by implementing suitable exercises, Encouraged building children's personalities individually and wholly as a class
Hobbies and Interests
- Travelling
- Books
Disclaimer
I declare that the above-furnished details are accurate to my knowledge.
Timeline
Process Analyst.
Bread Financial Global Solutions India LLP
08.2023 - 01.2025
Senior Customer Associate
Tech Mahindra
08.2022 - 07.2023
Customer Associate
[24]7.Ai India Pvt Limited
11.2020 - 03.2022
Teacher
Divine Mercy School
07.2016 - 07.2018
PUC -
Bangalore City College
SSLC -
Evershine High School
Teacher
Kids International Montessori School
Bachelor of Commerce -
Bangalore City College
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