DIDDI RAJESH
Network Support Engineer
Padma Nagar, Hyderabad,TELANGANA
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Savvy [Job Title] dedicated to maximizing network uptimes through careful application of both automated monitoring and manual supervision. Veteran manager of network deployments at all scales. Perpetually available to correct faults and avert disasters. Equipped to oversee large-scale workforces or go hands-on with complex network management tasks. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
17
17
years of professional experience
1
1
Certification
1
1
Language
Work History
Network Support Engineer
Dimension Data
Hyderabad
12.2017 - 06.2022
- Supporting PNB WAN&LAN,
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Managed and administered load balancing tasks for [Type] networks, routing and shaping traffic to reduce service interruptions and network strain.
- Remotely analyzed and diagnosed complex network faults for [Type] end-users, recommending and implementing corrective measures.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Monitored network hardware operations to evaluate proper configuration.
- Diagnosed and executed resolution for network and server issues.
network support engineer
SIFY TECHNOLOGIES PVT LTD
03.2005 - 09.2021
- Designed and evaluated WAN and LAN connectivity technologies.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Remotely analyzed and diagnosed complex network faults for [Type] end-users, recommending and implementing corrective measures.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Diagnosed and executed resolution for network and server issues.
- Monitored network hardware operations to evaluate proper configuration.
Associate Customer Support Engineer
HCL TECHNOLOGIES under
08.2015 - 12.2017
- Answered incoming support inquiries via chat, phone and email.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Used remote diagnostic tools to identify sources of certain customer issues.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
Network Support Engineer
Tera vault Datacenter Solutions Pvt
11.2013 - 08.2015
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Managed and administered load balancing tasks for [Type] networks, routing and shaping traffic to reduce service interruptions and network strain.
- Remotely analyzed and diagnosed complex network faults for [Type] end-users, recommending and implementing corrective measures.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Monitored network hardware operations to evaluate proper configuration.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Designed and evaluated WAN and LAN connectivity technologies.
- Diagnosed and executed resolution for network and server issues.
Education
No Degree - Diploma In Applied Electronics & Instrumentation
ZPHS High School
Hyderabad 04.2001 -
Diploma - Applied Electronics and Instrumentation Engineering
State Board of
Technical Education and Training
SSC - undefined
Secondary school education ZPHS
Skills
I do hereby declare that the above-furnished information is true to the best of my Knowledge andundefined
Accomplishments
- Network Administration:
- Installing & Configuration of Cisco Routers - 1941,1841,1905,1921,4221
- Installing & Configuration of Cisco Switches –Cisco 2960
- IP Addressing and Sub Netting.
- LAN Concepts:
- Working of LAN & WAN Routing Protocols (EIGRP, OSPF,BGP )
- Knowledge on port security.
- Knowledge on switching concepts like STP, VTP, VLAN
- Passive Knowledge- Cabling Structure like CAT 6, CAT 6 A
- WAN Concepts:
- Knowledge of TCP/IP suite and other protocols.
- Configuring Inter VLAN Routing with L2 Switches
- Access Control List Configuration.
- Personal Skills:
- Strong interpersonal skills to build effective internal work relationships.
- Willingness and ability to learn new technologies and concepts.
- Ability to work efficiently, either independently or on a team with minimal supervision and without ever missing a deadline.
Certification
CCNA - Cisco Certified Network Associate
Timeline
Network Support Engineer
Dimension Data
12.2017 - 06.2022
Associate Customer Support Engineer
HCL TECHNOLOGIES under
08.2015 - 12.2017
Network Support Engineer
Tera vault Datacenter Solutions Pvt
11.2013 - 08.2015
network support engineer
SIFY TECHNOLOGIES PVT LTD
03.2005 - 09.2021
No Degree - Diploma In Applied Electronics & Instrumentation
ZPHS High School
04.2001 -
Diploma - Applied Electronics and Instrumentation Engineering
State Board of
Technical Education and Training
SSC - undefined
Secondary school education ZPHS
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