Diggaj Sharma

• Azure Virtual Machines - Deployed and managed Azure virtual resources.
• Azure Networking - Experience with VNets, Subnets, Network Security, VPN Gateways.
• Azure Active Directory and automation - Skilled in managing users, resources, and experience in CLI and PowerShell.
• Network Monitoring & Troubleshooting - Monitor network performance of systems, including servers, switches, routers, and firewalls, using NOC software tools for optimal uptime and health.
• Remote Desktop Support – Experienced in tools like LogicMonitor, Auvik Portal, TeamViewer, Kaseya, Passly, AnyDesk, and RDP to troubleshoot user issues.
• Incident Management – Able to log, track, escalate, and resolve incidents using ITSM tools like ConnectWise, Automate. .
• Server Management – Experience with Windows Server, Active Directory, Exchange, and basic server patching tasks.
• IT Documentation – Skilled in maintaining accurate records of incidents, solutions, and procedures.
• Hardware and Software Support – Strong knowledge in diagnosing and resolving PC, printer, OS, and application issues.

Project:::Led a company-wide server modernization project, migrating legacy systems to virtualized environments, improving performance, reducing downtime, and enhancing security while coordinating cross-team efforts to ensure a smooth, disruption-free transition for all users.

*Managed to train 7 people on process based knowledge and technology and got an award in the company rising star award

• Network Monitoring & Troubleshooting - Monitor network performance of systems, including servers, switches, routers, and firewalls, using NOC software tools for optimal uptime and health.
• Remote Technical Support: Provide assistance to business users through remote access software, addressing and resolving technical issues related to printers, desktops, and other IT components.
• Onboarding and offboarding: Facilitate the onboarding and offboarding of in-house users.
• IT System Upgrades and Projects: Support new projects aimed at upgrading IT systems and improving user experience, ensuring smooth implementation and integration.
• Ticket Management and made data on excel sheets according to SLA

Awards:umbers to show your impact. E.g.Managed over 50 customer calls per day.' and got an award for the customer champion award

HP Desktop and Printer Connectivity Application Support Office 365 (O365) Support Problem Diagnosis and Resolution (RCA Reporting)

• Provided comprehensive technical support for HP desktops and printers across multiple user environments.
• Ensured seamless hardware integration by resolving connection issues between devices and network systems.
• Offered end-to-end assistance for business-critical applications used across departments.
• Monitored application performance and responded promptly to user-reported issues.
• Delivered full support for Office 365 suite including Outlook, Teams, OneDrive, and SharePoint.
• Assisted users with account setups, permissions, synchronization, and cloud storage issues.
• Conducted thorough investigations to identify the root causes of system, network, or application issues.
• Used structured RCA methodologies to analyze incidents and identify patterns or recurring faults.

• Planned and executed large-scale shutdowns and turnarounds to support critical maintenance operations.
• Collaborated with cross-functional teams to schedule activities with minimal disruption to production.
• Executed installation of energy-efficient machinery and components to enhance facility performance.
• Evaluated system requirements to ensure proper equipment selection and compatibility.
• Conducted scheduled inspections of drives, motors, belts, and other mechanical components.
• Identified signs of wear, misalignment, or malfunction to prevent potential equipment failures.
• Enforced strict adherence to safety policies, regulatory requirements, and industry standards.
• Conducted safety briefings and toolbox talks before initiating maintenance activities.
• Performed comprehensive inspections to assess the condition and functionality of facility equipment.
• Identified early warning signs of wear, inefficiency, or potential failure in systems.

Project:Successfully managed audits for the 4 companies in a day