Dijitha Rani Borukati
Hyderabad,Telangana
Summary
Veteran Subject Matter Expert with 3 years of experience in Banking and Finance. Earned B.Sc in, 2021. Experienced in developing and implementing training programs and standard operating procedures as well as advising and reporting to executives for continued progress in productivity. Widely-known expert in Banking Sales field providing exceptional insight into advanced problems leading to exceptional solutions.
Overview
3
3
years of professional experience
Work History
Subject Matter Expert-Client
Teleperformance Global Private Limited
10.2022 - Current
- Team handling - 25 members
- Conducting the Morning huddle meeting
- Training the team per policies, guidelines and on the process of bank
- Based on the training making the business through driving the team as per the target
- Ensuring the quality of calls that satisfies the customer requirement as per bank policies
- Motivating and guiding the team to perform consistently
Customer Support Executive
Q-Connect
08.2021 - 08.2022
- Customer call handling
- Customer query Clearing
- Report generation
- Customer retention
- Creating strong support
- Identified and resolved discrepancies and errors in customer accounts.
Education
B.Sc - Computers
Sunflower Degree College
Challapalli, Andhra Pradesh01.2021
M.P.C Intermediate - undefined
Sri Sarada Sunflower Junior College
Challapalli, Andhra Pradesh01.2017
High School - undefined
SunFlower High School
Kosuru, Andhra Pradesh01.2015
Skills
- Customer inquiry management (CIM)
- Complaint handling
- Complaint resolution
- Problem-solving aptitude
- Understanding customer needs
- Organization and recordkeeping
- Customer service
- Project management
- Organizational skills
- Professionalism
- Work prioritization
- Team building and training
Personal Information
- Father's Name: Kondam Raju
- Date of Birth: 08/28/2000
- Nationality: Indian
Languages
Telugu
English
Hindi
Competencyskills
- Team handling
- Convincing
- Strong follow-up
- Customer service mindset
- Competitive
Disclaimer
I hereby declare that the above information are true to my knowledge.
Timeline
Subject Matter Expert-Client
Teleperformance Global Private Limited
10.2022 - Current
Customer Support Executive
Q-Connect
08.2021 - 08.2022
M.P.C Intermediate - undefined
Sri Sarada Sunflower Junior College
High School - undefined
SunFlower High School
B.Sc - Computers
Sunflower Degree College
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