Diksha Hirani
Jaipur
Summary
A seasoned Customer Service Associate with over 5 years of experience at Amazon, demonstrating a proven ability to deliver excellent customer service and maintain strong client relationships. Adept at resolving complex issues, mentoring teams, and driving customer satisfaction through a strategic approach. Eager to leverage skills in a challenging role where expertise in communication, problem-solving, and customer orientation can drive organizational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Investigation Specialist,CS Associate
Amazon
Jaipur
06.2018 - Current
- Consistently achieved high customer satisfaction scores by addressing customer inquiries and concerns through a positive and attentive approach.
- Managed escalations across multiple communication channels, including social media, to ensure swift and effective resolution.
- Drafted detailed investigative reports documenting the progress of an investigation.
- Analyzed intelligence data from multiple sources and identified potential threats or suspicious activity.
- Monitored social media networks for gathering intelligence about persons of interest.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Education
BBA - Business Management, Marketing, And Organizational Behavior
Mahaveer College of Commerce
Jaipur, Rajasthan01-2019
Skills
- Customer Service Excellence
- Excellent Communication
- Time Management
- Project management abilities
- Problem-solving abilities
- Escalation management
- Multitasking
- Customer Relationship Management (CRM)
- Team Development
- Organizational Skills
Certification
- Customer Service Excellence Certification, 2023
- Certified Professional in Customer Relationship Management, 2022
Additionalinformation
Actively involved in community service initiatives, focusing on empowering underprivileged communities through education and training.
Languages
- English, Native or Bilingual Proficiency
- Hindi, Native or Bilingual Proficiency
Awards
- Pinnacle Award, Recognized for outstanding customer service and dedication, 01/01/22
- Wall of Fame, Awarded for consistently delivering exceptional performance, 06/01/20
Timeline
Investigation Specialist,CS Associate
Amazon
06.2018 - Current
BBA - Business Management, Marketing, And Organizational Behavior
Mahaveer College of Commerce
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