Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DIKSHA SHANBHAG

Pune

Summary

Service Associate Highly motivated and professional Service Associate with over 2 years of experience providing high-level support to senior executives and Clients. Commerce Student with a strong academic record and a passion for financial analysis. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Infra Managed Service Associate

Accenture
01.2022 - Current
  • Proactively Monitoring, Managing and Reporting on execution of deliverables and solve issues
  • Sending the Weekly reports to the Clients about the SLA and KPI
  • Increasing the overall quality of technology delivery
  • Preparing the weekly reports of the team and presenting the same to the client
  • Supporting project in the Technology Delivery Centers by tracking and managing project management office activities
  • Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries
  • Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents

Accounting Intern

Mahamaya Enterprises Limited
09.2020 - 06.2021
  • Assisted analysts in gathering, organizing, and analyzing financial data for various projects
  • Conducted market research to identify industry trends and competitive benchmarks for financial performance
  • Supported the development of comprehensive financial models for budgeting and forecasting purposes
  • Collaborated with team members to improve data accuracy and reporting efficiency
  • Contributed to the preparation of presentation materials for internal and external stakeholders
  • Bachelor's Degree in Commerce

Education

Bachelor's of Commerce - Cost & Management Accounting

Savitribai Phule Pune University
Pune - 70%
08.2021

Skills

  • ITSM
  • ITIL foundation
  • Excellent Networking Skills
  • Microsoft Office Suite
  • Verbal and written Communication
  • Budgeting and Forecasting

Certification


  • Microsoft Azure Fundamentals (AZ-900) - By Microsoft
  • Corporate Finance Foundations - By LinkedIn
  • Financial Modeling and Forecasting Financial Statements - By LinkedIn

Timeline

Infra Managed Service Associate

Accenture
01.2022 - Current

Accounting Intern

Mahamaya Enterprises Limited
09.2020 - 06.2021

Bachelor's of Commerce - Cost & Management Accounting

Savitribai Phule Pune University

Similar Profiles

CREATE PROFILE
DIKSHA SHANBHAG