Music
Experienced with delivering top-notch customer service and support. Utilizes effective communication to address and resolve customer issues efficiently. Track record of maintaining high customer satisfaction through proactive problem-solving and teamwork.
· Managing and maintaining Windows servers and VMware.
· Troubleshooting vulnerabilities, software and hardware related issues
· Monitoring system performance and patching
· Vulnerability management on Windows servers and VMware including installing office applications, Tier0 Applications remediation, OpenSSH, Domain join/ AD management.
· VMware: Patching vCenter and ESXi regularly to meet the security compliance standards., ESXI and vCenter upgrade, ESXI and vCenter Deployment, VM migration and performance.
· Specialized on VMware ESXI upgrades, Involved in troubleshooting.
· Administration of various Virtual Servers under different ESXI hosts.
· Resolving Issues related VM performance. Automating MS patching through BigFix management console.
· Managing physical/virtual Windows Server builds with different OS versions.
· Working on service now Tool to track and resolve daily incidents and completing the request to meet SLA.
Customer service excellence
Technical support
Performance goals
Stock replenishment
Patience and tolerance
Computer skills
Listening skills
Music
Movies
Football
Formula1
Cricket