KOYYA NAVEEN
Visakhapatnam
Summary
Dynamic Infra Managed Service Associate at Accenture Solutions, adept at diagnosing complex issues and implementing strategic solutions that significantly reduced system outages. Proficient in C, and incident management tools like ServiceNow Operate360, Pingdom, Slack, External Monitoring System, and JIRA in cross-functional collaboration and proactive monitoring, enhancing service level compliance and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Infra Managed Service Associate
ACCENTURE SOLUTIONS PRIVATE LIMITED
Bengaluru
02.2022 - 02.2024
- Diagnosed complex issues, implementing strategic solutions to minimize downtime and business impact.
- Managed incident response operations, swiftly resolving technical problems to reduce system outages.
- Conducted system refreshes, ensuring optimal performance and data integrity across SAP HXM modules BIZX, LMS, WFA, PAYROLL, GDPR, and ONB.
- Utilized ServiceNow and JIRA Service Desk for efficient incident tracking and resolution.
- Collaborated with cross-functional teams to execute database refresh processes and maintain data consistency.
- Implemented proactive monitoring tools: Operate360, Pingdom, Zabbix, EMD, and Slack to detect system irregularities before escalation.
- Analyzed incident trends, identifying root causes and applying preventive measures to diminish future occurrences.
- Monitored service level agreements (SLAs) to uphold compliance and enhance customer satisfaction.
Education
MCA -
AQJ PG College, Andhra University
Visakhapatnam08-2023
BCA - Computer Science
Aditya Degree College, Asilmetta
Visakhapatnam07-2021
Some College (No Degree) - MPC
Sri Chaitanya Junior College
VisakhapatnamSSC
Sri Bhavana Vidya Nikaten
Visakhaptnam03-2016
Skills
- Programming languages: C, C, Java
- Web development: HTML, CSS
- Software tools: Microsoft Office, Photoshop
- A certification skills: Outlook, FTP, OS installation, BIOS configuration
- N certification skills: Network topologies, OSI model, IPv4 and IPv6, DHCP, DNS, TCP/IP troubleshooting
Accomplishments
- Received many accolades and recognition for client / people value creation (Best performer of the month)
Skill & STRENGTHS
- Communication
- Critical thinking
- Quick learner
- Hard working
Certification
- Cisco Certified: C Programming Language – [August, 2021]
- Microsoft Certified: Azure Fundamentals (AZ-900) – [June, 2023]
Timeline
Infra Managed Service Associate
ACCENTURE SOLUTIONS PRIVATE LIMITED
02.2022 - 02.2024
MCA -
AQJ PG College, Andhra University
BCA - Computer Science
Aditya Degree College, Asilmetta
Some College (No Degree) - MPC
Sri Chaitanya Junior College
SSC
Sri Bhavana Vidya Nikaten
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