Dikshitha Sridhar
Paris
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
6
6
Languages
Work History
CUSTOMER SUCCESS MANAGER
HiyaMee
03.2023 - 01.2024
- Managed a team size of 15 members, ensuring efficient task completion and delegation to meet organizational objectives
- Oversaw end-to-end recruitment processes, from job posting to offer finalization, ensuring a seamless and timely hiring experience
- Proactively engaged with clients to understand their needs, surpassing expectations, and driving revenue growth through tailored recruitment solutions
- Cultivated and maintained strong relationships with key clients of the hiring organization, acting as a trusted advisor and strategic partner
- Ensured the prompt delivery of qualified candidates to customers, serving as the primary communication link between clients and internal teams to streamline the hiring process
- Upheld a reputation of professionalism and excellence in recruitment practices, attracting top-tier candidates to contribute to the organization's success.
- Established strong relationships with key customers, resulting in increased customer loyalty.
RECRUITING MANAGER
IIFL(India Infoline)
03.2021 - 02.2023
- Designed and implemented recruitment processes aligned with organizational strategy and policies, ensuring fairness and legal compliance.
- Developed and refined metrics to measure process effectiveness and drive data-driven improvements.
- Identified and executed strategies to attract culturally aligned candidates, overseeing sourcing, screening, and interviewing processes. Implemented innovative techniques, like behavioral assessments, to assess candidate fit beyond technical skills.
- Managed final offer processing and utilized social media to promote job openings and engage potential candidates. Monitored social media analytics to optimize recruitment campaigns.
- Organized extracurricular activities to enhance employer brand and attract talent. Collaborated with marketing teams to align activities with brand messaging.
- Collaborated with IT and non-IT leaders to understand hiring needs and promote the employer brand. Assisted with recruitment activities, including payroll processing and record maintenance.
- Conducted training sessions for leaders on recruitment best practices.
- Reached hiring goals consistently through effective collaboration with hiring managers and clear communication of requirements.
LEAD RECRUITER
ICICI PRU LIFE (INDIA)
09.2018 - 03.2020
- Conduct full life cycle recruitment, collaborating with freelance recruiters and agencies to ensure a steady flow of candidates for open positions
- Work closely with the employer brand manager to enhance the company's employer brand
- Source candidates, conduct interviews, and utilize assessment tools to screen applicants effectively
- Develop, place, and track job ads on relevant media to attract applicants
- Perform interviews and evaluate candidates' skills, knowledge, and experiences, maintaining clear communication as a point of contact between candidates and the company during the selection process
- Follow up with successful candidates and update the company's internal records to ensure a seamless recruitment process.
- Negotiated competitive compensation packages, securing top talent while balancing budgetary constraints.
- Spearheaded diversity initiatives, resulting in a more inclusive workplace culture and talent pool expansion.
HR ASSISTANT / RECRUITER
GALLAGHER(INDIA)
05.2015 - 06.2016
- Develop and update job descriptions and specifications to align with organizational needs and goals, ensuring clarity and relevance
- Utilize diverse platforms such as hiring websites and social media to effectively advertise job openings and attract qualified candidates
- Review candidate applications and resumes, conducting thorough screenings to assess suitability and alignment with job requirements
- Coordinate and schedule interviews with relevant managers, facilitating a smooth and efficient selection process
- Provide valuable feedback about candidates to the HR Manager, contributing to well-informed hiring decisions and candidate evaluations
- Assist with various recruitment tasks, including Payroll Processing and record maintenance, while also conducting data analysis to ensure accuracy and compliance with regulations.
Education
MBA - Human Resources
Mangalore Institute of Technological And Sciences
Bengaluru, India06.2018
BBA - Finance And Human Resources
Acharya Bangalore Business School
Bengaluru, India07.2015
Skills
- HRIS management with SAP SuccessFactors
- MS Office
- CRM (ICICI In-house tool)
- Greenhouse ATS, LinkedIn, Naukri, Shine, and Monster Jobs
- Social Media channels
- ATS (Application Tracking Systems)
- Documentation and reporting
Technical & Soft Skills :
- HR compliance, ensuring adherence to EEO and GDPR regulations
- Remote work policies using Asana, Slack, and Zoom
- Customer Account Management
- Customer Relationship Building
- Project planning, Allocation, and resources billing
- Presentation and communication skills
- Data analysis
- Team player
Certification
HR Analytics: Descriptive, Diagnostic, Predictive and Prescriptive, 2019
Languages
English
Bilingual or Proficient (C2)
French
Beginner (A1)
Hobbies and Interests
- Badminton
- Voyages (India, Europe)
- Bridal Make-up Artist
- Dancing
- Listening Music
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25 staff members.
- Exceeded customer satisfaction targets by 20% through the implementation of personalized client engagement strategies, resulting in increased customer retention and loyalty.
Affiliations
- Society for Human Resource Management (SHRM)
- Chartered Institute of Personnel and Development (CIPD)
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementHealthcare benefitsQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
HRIS (Human Resources Information Systems)
Applicant Tracking Systems (ATS)
Onboarding Software
Interests
Bridal and Self Make-up Artist
Badminton
Dancing
Timeline
CUSTOMER SUCCESS MANAGER
HiyaMee
03.2023 - 01.2024
RECRUITING MANAGER
IIFL(India Infoline)
03.2021 - 02.2023
LEAD RECRUITER
ICICI PRU LIFE (INDIA)
09.2018 - 03.2020
HR ASSISTANT / RECRUITER
GALLAGHER(INDIA)
05.2015 - 06.2016
MBA - Human Resources
Mangalore Institute of Technological And Sciences
BBA - Finance And Human Resources
Acharya Bangalore Business School
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