Summary
Overview
Work History
Education
Skills
Areas Of Interest
Activities
Academic Chronicle
Technical Skillsets
Personal Information
Awards
Disclaimer
Learning Information through Several Social Media
Timeline
Generic

DILAKSHANA D

Customer Support Executive
Coimbatore

Summary

To pursue a professionally satisfying growth and challenging career. Seeking a quality environment where my knowledge can be shared and enriched for the growth of the organization and itself.

I am enthusiastic, responsible and hard working person. I am able to work well both ina team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.

Overview

6
6
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Customer Support Executive

Canapprove Consultancy Services Pvt Ltd
03.2023 - Current
  • Do enquiry to the clients for those who applied for immigration and education process and check their eligibility and convert those leads to the sales team. additionally do re-verifying dead leads from the sales team.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.

HRS Next Solutions

Virtual Relationship Manager
10.2021 - 03.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.

Inside Service Executive

Hermetic Business Solutions Pvt Ltd
09.2018 - 09.2021
  • Played a key role in Vodafone process, in service to the Customers
  • Target Achiever, Notably moved to other process in short span of time
  • Implemented new training programs for junior staff members, improving overall team performance.

Education

Bsc. - Information technology

Nehru arts and science college
01.2015 - 01.2018

HSc/XII - undefined

Government Higher Secondary School Alandurai

SSLC/X - undefined

Government Higher Secondary School Alandurai

Skills

  • C
  • C
  • Zoho CRM
  • Maple CRM

Areas Of Interest

  • HTML
  • C
  • C++

Activities

Participated in one day workshop on PHP/MYSQL, PYTHON at Nehru Arts and Science.

Academic Chronicle

  • BSc. Information Technology, Nehru Arts and Science College, Bharathiar University, 2018, 75%
  • HSc/XII, Government Higher Secondary School Alandurai, State Board, 2015, 81%
  • SSLC/X, Government Higher Secondary School Alandurai, State Board, 2013, 83%

Technical Skillsets

  • C
  • C++
  • HTML

Personal Information

  • Age: 21
  • Father's Name: Mr.G.DEVIDSALAMON
  • Date of Birth: 04/04/98
  • Gender: Female

Awards

  • Awarded as best customer experience and excellence for the period of April-19.
  • Awarded First place in Addzab, Quiz during college third year.
  • Awarded many prizes in school and college competitions.

Disclaimer

I hereby declare that the above information furnished is true to the best of my knowledge and belief.

Learning Information through Several Social Media

Diverse perspectives, current events, new skills, stay connected with friends and family, access information quickly, discover new interests, and even learn about different cultures.

Timeline

Customer Support Executive

Canapprove Consultancy Services Pvt Ltd
03.2023 - Current

HRS Next Solutions

Virtual Relationship Manager
10.2021 - 03.2023

Inside Service Executive

Hermetic Business Solutions Pvt Ltd
09.2018 - 09.2021

Bsc. - Information technology

Nehru arts and science college
01.2015 - 01.2018

HSc/XII - undefined

Government Higher Secondary School Alandurai

SSLC/X - undefined

Government Higher Secondary School Alandurai
DILAKSHANA DCustomer Support Executive