DILAKSHANA D
Customer Support Executive
Coimbatore
Summary
To pursue a professionally satisfying growth and challenging career. Seeking a quality environment where my knowledge can be shared and enriched for the growth of the organization and itself.
I am enthusiastic, responsible and hard working person. I am able to work well both ina team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Customer Support Executive
Canapprove Consultancy Services Pvt Ltd
03.2023 - Current
- Do enquiry to the clients for those who applied for immigration and education process and check their eligibility and convert those leads to the sales team. additionally do re-verifying dead leads from the sales team.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
HRS Next Solutions
Virtual Relationship Manager
10.2021 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Inside Service Executive
Hermetic Business Solutions Pvt Ltd
09.2018 - 09.2021
- Played a key role in Vodafone process, in service to the Customers
- Target Achiever, Notably moved to other process in short span of time
- Implemented new training programs for junior staff members, improving overall team performance.
Education
Bsc. - Information technology
Nehru arts and science college
01.2015 - 01.2018
HSc/XII - undefined
Government Higher Secondary School Alandurai
SSLC/X - undefined
Government Higher Secondary School Alandurai
Skills
- C
- C
- Zoho CRM
- Maple CRM
Areas Of Interest
- HTML
- C
- C++
Activities
Participated in one day workshop on PHP/MYSQL, PYTHON at Nehru Arts and Science.
Academic Chronicle
- BSc. Information Technology, Nehru Arts and Science College, Bharathiar University, 2018, 75%
- HSc/XII, Government Higher Secondary School Alandurai, State Board, 2015, 81%
- SSLC/X, Government Higher Secondary School Alandurai, State Board, 2013, 83%
Technical Skillsets
- C
- C++
- HTML
Personal Information
- Age: 21
- Father's Name: Mr.G.DEVIDSALAMON
- Date of Birth: 04/04/98
- Gender: Female
Awards
- Awarded as best customer experience and excellence for the period of April-19.
- Awarded First place in Addzab, Quiz during college third year.
- Awarded many prizes in school and college competitions.
Disclaimer
I hereby declare that the above information furnished is true to the best of my knowledge and belief.
Learning Information through Several Social Media
Diverse perspectives, current events, new skills, stay connected with friends and family, access information quickly, discover new interests, and even learn about different cultures.
Timeline
Customer Support Executive
Canapprove Consultancy Services Pvt Ltd
03.2023 - Current
HRS Next Solutions
Virtual Relationship Manager
10.2021 - 03.2023
Inside Service Executive
Hermetic Business Solutions Pvt Ltd
09.2018 - 09.2021
Bsc. - Information technology
Nehru arts and science college
01.2015 - 01.2018
HSc/XII - undefined
Government Higher Secondary School Alandurai
SSLC/X - undefined
Government Higher Secondary School Alandurai
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