Dilip Anandrav Gayhane
Nanded
Summary
17 years of experience in Micro Finance & e-commerce industry in different location (Maharashtra &MP) A dedicated person, known for taking initiatives to address issues and develop solutions Skilled in building and maintaining excellent relationships with senior managers, team members and customers alike. A flexible professional who enjoys learning new skills and quickly adapts to organizational changes.
Overview
1
1
Language
18
18
years of professional experience
Work History
Territory Collection Manager
SMFG (formerly Fullerton India Pvt Ltd)
06.2025 - Current
- Responsible for Sales and collection of the given area based at Jalgaon, Chopada and more.
- Handling portfolio of 21Cr of 3 branches and 2 Green spots. Handling team of 30 employees
- Responsible for 0 to 3 bkt, planning for NPA and PNPA reduction 1% to 0.95% ROR achive per month
- Planning for 100% target achievement in JLG & PL loan – (NTB, NTC Disbursement)
- Visit branches and field to solve customer disputes
- Branch audits, New employee recruitment
- To ensure updated bank policies reach to every team member and all group levels
Area Business Manager
Suryoday Small Finance Bank
04.2023 - 05.2025
- Responsible for Sales and collection of the given area based at Kalyan.
- Handling portfolio of 16.5Cr of 6 branches and 2 Green spots. Handling team of 65 employees
- Responsible for 0 to 3 bkt, planning for NPA and PNPA reduction
- Planning for 100% target achievement in JLG & PL loan – (NTB, NTC Disbursement)
- Visit branches and field to solve customer disputes
- Branch audits, New employee recruitment
- To ensure updated bank policies reach to every team member and all group levels
Cluster Collection Manager
Udaan (Indus age Teach App Private Ltd.)
07.2019 - 04.2023
- Proper planning for collection team members to ensure collection targets are met on time
- Month on Month PAN India topper in collection among all clusters
- Weekly collection and to ensure regular meetings with team members to monitor key driver
- Proper customer visits & updates in system to avoid fake visits
- Build team spirit and good relationship with field executives
Area Head
Jana Small Finance Bank
03.2018 - 07.2019
- To ensure proper budgeting and planning by all Sales & Collection team members to ensure business targets are met.
- To review weekly & monthly targets of SB, IL and collection and to ensure regular meetings with team members to monitor key drivers.
- To Conduct BVR (Batch verification Report) on daily basis.
- To solve the conflicts between staff and customer.
- To Build Team spirit and good relationship with field executives
CREM (Customer relationship Executive Manager)
Jana Small Finance Bank
01.2016 - 02.2018
- To Area Survey and Making Area Survey Report for the new business.
- To Cross sales of Micro pension.
- To increase the sales by all means to achieve the allocated target.
CREC (Customer Relationship Executive Collection)
Jana Small Finance Bank
03.2013 - 01.2016
- To Handel a Collection portfolio of 1600 Account every Month with 90% of Biometric collection.
- To help sales person to Achieve their target by referring leads.
- To Collect Micro Pension amount of 1000 Account.
Sangam Manager
SKS Micro Finance Ltd.
11.2008 - 03.2013
- To weekly collection of 450 Account approx by 100% Achievement in different location.
- To cross sale of Different items in different location
- To collect RD of cross product Bajaj Allianz.
- To Sales of 100 Account on Monthly Basis.
Education
M.A - Marathi
SSGM
Loha, Nanded01-2007
B.A Hons - undefined
SSGM
Loha, Nanded01-2005
HSC - Arts
SSGM
Loha, Nanded01-2002
SSC - undefined
Shiv Chatrapati Vidhayalaya
01-2000
Skills
Program done: MS-CIT
Well versed with: Excel & Google Sheet
Timeline
Territory Collection Manager
SMFG (formerly Fullerton India Pvt Ltd)
06.2025 - Current
Area Business Manager
Suryoday Small Finance Bank
04.2023 - 05.2025
Cluster Collection Manager
Udaan (Indus age Teach App Private Ltd.)
07.2019 - 04.2023
Area Head
Jana Small Finance Bank
03.2018 - 07.2019
CREM (Customer relationship Executive Manager)
Jana Small Finance Bank
01.2016 - 02.2018
CREC (Customer Relationship Executive Collection)
Jana Small Finance Bank
03.2013 - 01.2016
Sangam Manager
SKS Micro Finance Ltd.
11.2008 - 03.2013
SSC - undefined
Shiv Chatrapati Vidhayalaya
HSC - Arts
SSGM
B.A Hons - undefined
SSGM
M.A - Marathi
SSGM
PERSONAL DETAILS
- Date of Birth: 15/06/1985
- Marital Status: Married
- Strengths:
- Adaptability to diverse business environment
- Managing stressful situations successfully.
- Effective customer communicator
- Good listener
- Team player