DILIP KUMAR
SCM, Warehouse, Store & Logistics Operations
Lucknow
Summary
To leverage my 14 years of experience in warehouse and store operations, inventory management, and cross-functional coordination with Account, replenishment and category teams to enhance operational efficiency, ensure accurate stock management, and contribute to the growth and productivity of the organization.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Manager – Store Operations
Zepto (Kiranakart Technologies Pvt. Ltd.)
12.2024 - Current
- Handling Superstore, Dark store, Pharma of High value segment like Apparel (Men’s, Kids, Women wear), Non-Food, Electronics, HPC, Grocery, F&V, Apparel, GM, Mobile etc. on Ecommerce platform.
- Managing a team like Deputy Delivery Hub Manager, Shift In-charge, Picker, Packer, Riders, QC Checker, Inventory Squad.
- 10 Minute delivery services Management.
- Handling Inbound, Outbound, Inventory etc.
- Maintaining Inventory Hygiene’s, & Stock availability based on business requirement.
- Supply chain management of stocks from Internal & External Vendor
- Resolution providing in case of Short, Excess, Damage supply through Internal & external supplier.
- Tracking Picker, Packer productivity, Matrix performing like PAT, PT, OB/IB- IPP, DQ, CPO, Inventory Health & improvement for better performance as per business requirement.
- Promo & Festival seasons SKU supply on priority.
- High selling SKU replenishment tracking for Picking productivity improvement & achieving better sell.
Inbound Manager
Reliance Retail Limited
03.2020 - 12.2024
- Lead, Motivate & support a team for managing Warehouse operation, Inbound, 610+ Vendor’s Supply Management, Inventory and operational function within a time- sensitive and demanding environment.
- Managing complete logistics operations for over 10000 SKU’s Garments (Men’s, Kids, Women wear), General Material, Processed Food, Non-food, Staples, Home Care, Dairy, Personnel Care, Insecticide, Pesticide through an expanding retail network of company to handle Smart Bazar & Smart point Store.
- Handling Vehicle unloading, Putaway TO Creation, Receiving, GRN, Discrepancy like Short, Excess, Damage, Self-life, RTV etc.
- Trip creation, ASN generation, Scrolling, DMS for Vendor Payment process with the help of Account Pay Team.
- PO, STO creation to connect Stock from DC to DC, Vendor to DC, DC to Store to balance the stock as per business requirement.
- Vendor Management for timely deliveries & Logistics interface with all internal departments and all external service providers.
- Appointment planning & scheduling for vendor consignment supply as per business requirement/load balance/Manpower & stock availability.
- Man handling, Productivity monitoring, CPMH, training providing to handle smooth warehouse operation.
- Co-ordination with Category, Replenishment, Buyer, Area Sales Manager, Store Operation, Transportation, NHQ & Vendor team for smooth operation running.
Outbound/Transport Manager
Reliance Retail Limited
02.2018 - 02.2020
- Lead, Motivate & support a team for managing Warehouse operation, Outbound (150 stores serving across PAN India of apparel (Men’s, Kids, Women wear) & 60+ Store within City of FMCG Grocery).
- Monitoring Picking as per schedule stores, Micro checking & ready for dispatch.
- Documentation-Trip creation, Trip based Billing document creation and document printing, Road permit creation (E-WAY BILL).
- Monitoring for picking & dispatches on daily basis for 150 stores as per schedule to across pan India & within city 60 stores.
- Courier company service, Dedicated/Market Vehicle tracking like connectivity at end of delivery receiving, dispatch & GRN by stores.
- SAP (WMS, EWM, ECC, WM module) able to lead and handle to warehouse independently, Inbound, Outbound, Inventory, Transportation
- Guiding, monitoring & evaluating performance of all vendors and 3PL service providers for all logistics requirements.
- Conduct routine facility audits at Retail outlets to check for company norms (Storage & Material Handling) at their point
- Responsible for both Primary & Secondary transportation through own/vendor vehicle or through courier logistics.
- Monitoring vehicle utilization on daily basis & Increase vehicle turnaround time to decrease transportation cost.
- Manage fleet of 52 vehicles including 10 dedicated vehicles.
- Truck capacity utilization (Clubbing multiple stores route wise to get maximum utilization of trucks), Vehicle rotation monitoring.
- Tracking per kg cost & delivery saving on that.
- Ensure availability of proper documentation & sales permit for shipment of material.
- Ensure timely scheduled/preventive maintenance of vehicle to reduce unexpected breakdown & increase life of vehicle.
- Route Planning, vehicle placement as per load, traffic rules & No entry.
- Plan route for multiple stores delivery in single vehicle
- Plan route survey time to time to identify distance variance or any hurdle/expenses in routes.
- Verification & process of monthly transportation bill.
- Organize meeting with staff & drivers to solve their problem & convey business requirements.
Team Leader
Mahindra Logistics Ltd (Volkswagen India Pvt. Ltd.)
02.2014 - 02.2018
- Strong leadership and people management skills, effectively managing team of 50+ resources and 20+ Vehicle unloading associates.
- Functioning as 3 PL for Volkswagen India Private Limited by spearheading a team of more than 70 people.
- Vehicle unloading, Receiving, GRN, Putaway, Picking, Line Feeding based on Production line demand.
- Responsible for supply chain planning, improving customer service KPIs & service levels by constantly monitoring performance levels, ensuring accuracies, increasing productivities & reducing costs.
- Manage customer expectations while maximizing the business value creation. Ensure that all contracts are effectively and efficiently managed to meet customer expectations as well as vendor expectations. Actively manage expenses to ensure that the costs of logistic operations are within the budgets & identify opportunities of cost savings in Warehouse operations and implement the same.
- Supervising & controlling the stock & warehouse operations along with overall logistics processes & services like Receiving, documentation, stacking, picking, segregation, loading, dispatch & transportation.
Team Leader
CEVA Freight India PVT LTD (Volkswagen India Pvt. Ltd.)
02.2012 - 02.2014
- Lead, motivate, and support a team to manage logistic and line feeding operational function for Production within a time sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution.
- Leading a team for managing Warehouse operation, Inventory, Inbound, Outbound, Line feeding.
- Manage KPI performance through daily management of demand variation, labor planning, order scheduling and capacity planning as per Production plan.
- Warehouse material management & Control of all activities in the warehouse as Inventory, Receiving, Dispatch, FIFO, Picking, Putaway, MTM, MRM, SOP, KPI, 5S, Kaizen implementation & maintaining two bin systems.
- Inventory Management-ABC classification, Conduct cycle count process, Physical count, undertaking material stocks as per MIN-MAX level etc.
- Responsible for solving customer queries & taken follow up their feedback & response.
- Co-ordination with production team & warehouse team for flow of material.
- Responsible for sap entries Invoicing, billing, GRN, splitting, IBD creation, GRN, Bin to Bin.
- Responsible to report daily/weekly/monthly KPI (Key Performance Indicator) to manager.
- Responsible to lead Continuous improvement projects and imbibe the culture in every team member.
- Accountable for the administration, inbound operations, outbound operations & Line feeding
- Managing various functions related to inventory control, material handling, warehousing, MIS, inventory audit / reconciliation & Claim–Settlement of customer complaints regarding shortage/ excess/ wrong supply.
- Ensure that the business processes are effectively deployed to have inventory integrity throughout the chain, maximize productivity of resources, safety or statutory compliance requirements.
- Partner with Logistics and Operational Production teams on a day-to-day basis to drive performance improvement and corrective actions.
Education
MBA - SCM & Operation
Shri Venkateshwara University
Merath, UP 04.2001 -
Bachelor of Arts - Hindi
Kanpur University
Prayagraj, UP 04.2001 -
High School Diploma -
BTE UP
Pratapgarh, UP 04.2001 -
High School Diploma -
Uttar Pradesh Board
Prayagraj, UP 04.2001 -
High School Diploma -
Uttar Pradesh Board
Prayagraj, UP 04.2001 -
Skills
Supply chain, Logistics Management
Warehouse Management (FMCG, Grocery, Apparel, GM, Automobile)
Ecommerce (10 Min Delivery Store Operation)
Handling First, Middle (B2B) & Last Mile (B2C) Operations
Retail Store Operation
Team Handling (250 resources)
Vendor Supply Management (610)
Inbound, Dispatch, Inventory Management
Outbound Management (160 stores serving across PAN India & 60 stores within City)
Transportation Management
Coordination with NHQ, Category, Replenishment & buyer Team
Coordination with Account Pay Team
SAP (EWM, ECC, WM, WMS), MS Office
Interests
Playing Guitar, Social Networking, Playing Outdoor Sports
PERSONAL DETAILS
- Address: Residing at Sarojani Nagar Lucknow, Uttar Pradesh
- Sex: Male
- Date of Birth: 1990-04-10
- Nationality: Indian
Timeline
Manager – Store Operations
Zepto (Kiranakart Technologies Pvt. Ltd.)
12.2024 - Current
Inbound Manager
Reliance Retail Limited
03.2020 - 12.2024
Outbound/Transport Manager
Reliance Retail Limited
02.2018 - 02.2020
Team Leader
Mahindra Logistics Ltd (Volkswagen India Pvt. Ltd.)
02.2014 - 02.2018
Team Leader
CEVA Freight India PVT LTD (Volkswagen India Pvt. Ltd.)
02.2012 - 02.2014
MBA - SCM & Operation
Shri Venkateshwara University
04.2001 -
Bachelor of Arts - Hindi
Kanpur University
04.2001 -
High School Diploma -
BTE UP
04.2001 -
High School Diploma -
Uttar Pradesh Board
04.2001 -
High School Diploma -
Uttar Pradesh Board
04.2001 -