DILIP YADAV
ULHASNAGER
Summary
To Join a position of responsibility with a professionally managed progressive organization that provides learning and development
Driven Phone Banker utilizes strong sales techniques to achieve goals and boost performance. Enthusiastic worker actively engages in marketing campaigns, referral programs and development activities. Organized employee maintains knowledge of company products, services and promotions to provide best customer service.
Overview
10
10
years of professional experience
4019
4019
years of post-secondary education
Work History
Senior Phone Banking officer
Plada Infotech Pvt Ltd
Airoli
02.2020 - Current
- Yes Bank Ltd
- Assisted customers with inquiries over phone and online platforms.
- Cross-sold (Credit card Emi and loans)
- Sourced new sales opportunities through inbound lead follow-up.
- Stepped into an interim leadership role for 6 months, managing a team of 12 sales associates and ensuring 100% continuity in operations and target achievement.
- Spearheaded daily sales huddles and performance tracking, leading the team to surpass monthly loan disbursement targets.
- Mentored and coached junior team members on credit card EMI pitching techniques.
Customer Service Representative
Qconnect business solutions pvt Ltd
Thane
10.2017 - 01.2020
- Assisted customers with inquiries and resolved issues effectively.
- Identified opportunities for upselling additional products or services based on customer needs.
Consultant
Sutherland Global Services
06.2016 - 09.2017
Education
B.com -
Mumbai university
04.2013 - 01.2014
H.s.c -
Mumbai university
S.S.C -
Mumbai university
Skills
- Cross-selling
- Sales tracking
- Upselling techniques
- Call handling efficiency
- Up-selling strategies
- Banking regulations awareness
Disclaimer
I hereby declare that the above information is correct to the best of my knowledge and belief
Personal Information
Date of Birth: 11/11/91
Languages
- Hindi
- Marathi
- English
- Hindi
- Marathi
Languages
English
Beginner
A1
Timeline
Senior Phone Banking officer
Plada Infotech Pvt Ltd
02.2020 - Current
Customer Service Representative
Qconnect business solutions pvt Ltd
10.2017 - 01.2020
Consultant
Sutherland Global Services
06.2016 - 09.2017
B.com -
Mumbai university
04.2013 - 01.2014
H.s.c -
Mumbai university
S.S.C -
Mumbai university