Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Poornima M

Bangalore

Summary

Results-driven professional with extensive experience at TrueBlue India LLP in background verification and compliance review. Proven ability in data entry accuracy and customer service, consistently achieving high satisfaction rates. Skilled in vendor coordination and document management, enhancing operational efficiency and client engagement.

Overview

9
9
years of professional experience

Work History

Senior Phone Banking Officer

Teleperformance
Bangalore
05.2024 - Current
  • Handling inbound customer queries, requests, and complaints related to debit card services, FDs, RDs, pensions, and all types of loans, ensuring high customer satisfaction.
  • Providing detailed explanations of new products and services, highlighting benefits to enhance customer understanding and engagement.
  • Assisting customers with loan EMI transactions.

Senior Process Associate, National Crew Desk (NCD)

TrueBlue India LLP
Bangalore
09.2019 - 04.2023
  • Conducting background verifications (using the Sterling tool) and drug tests (using the Quest tool) for the U.S. applicants.
  • Updating background verification and drug test statuses for the U.S. applicants on the STN tool (Staff Track tool).
  • Updating applicant details on the STN tool based on the raised TTs.
  • Coordinating with the U.S. Counterparts regarding the work and process-related issues.
  • Reviewing and validating i9 applications to verify applicant eligibility to work with the listed companies.
  • Reviewing and validating FAN letters received from applicants, and authenticating them.
  • As part of the background verification process, we will review Motor Vehicle Reports (MVRs) using the KnowMyHire tool, and update the results on the STN tool.
  • As part of the document upload process, uploading various documents, such as SSNs, driver’s licenses, voter IDs, etc., to the STN tool.

Customer Care Executive, CCE Outbound

Viyan Academy
Bangalore
03.2019 - 08.2019
  • Made outbound calls to prospective students' parents to provide information, and build engagement.
  • I explained the college administration structure, academic programs, and course offerings to parents in a clear and persuasive manner.
  • Successfully met and exceeded walk-in targets through effective communication, and follow-up strategies.

Advisor

Concentrix Daksh India Services Pvt Ltd
Bangalore
01.2016 - 09.2018
  • Handled inbound customer queries, requests, and complaints related to credit card services, ensuring high customer satisfaction.
  • Provided detailed explanations of new products and services, highlighting benefits to enhance customer understanding and engagement.
  • Implemented effective retention strategies to address concerns and retain dissatisfied customers.
  • Assisted customers with EMI transactions, loan inquiries, and various credit card-related issues.
  • Consistently met performance targets with high accuracy and no quality escalations, maintaining strong service standards.

Education

B.Com -

Govt. RC College of Commerce And Management
Gandhi Nagar, Bangalore
03-2015

Skills

  • Background verification
  • Data entry accuracy
  • Document management
  • Compliance review
  • Customer service
  • Vendor coordination

Accomplishments

  • Twice, I received the 'Best Associate of the Month' award at TrueBlue India, LLP
  • Received RnR for maintaining low AHT for three consecutive months at Concentrix Daksh India Services Pvt. Ltd.
  • Received RnR as a best performer twice at Concentrix Daksh India Services Pvt. Ltd.

Languages

English
First Language

Timeline

Senior Phone Banking Officer

Teleperformance
05.2024 - Current

Senior Process Associate, National Crew Desk (NCD)

TrueBlue India LLP
09.2019 - 04.2023

Customer Care Executive, CCE Outbound

Viyan Academy
03.2019 - 08.2019

Advisor

Concentrix Daksh India Services Pvt Ltd
01.2016 - 09.2018

B.Com -

Govt. RC College of Commerce And Management

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