Dilip V Nair
Mumbai
Summary
Senior leader with 23 years of experience driving technical & operational change and transformation across for major global banks including Societe Generale, First Abu Dhabi Bank, HSBC, UBS, Mashreq Bank, JP Morgan Chase and ICICI Bank. Delivered measurable business benefits through digital adoption, process improvement, and enhanced customer experience for retail and wholesale banking sectors. Strong expertise in project management, program governance, budgeting, risk mitigation, business analysis, and stakeholder communication at executive leadership as and steering committee levels.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Partner,
Metonymy Tech
Mumbai
11.2022 - 08.2026
- Business leadership and direction to launch tech startup under StartUp India
- End-to-end product design and technical oversight for development of mobile and web interfaces for a hybrid multi-sided marketplace
- Oversaw release and sprint planning of technical design, development and testing, ensuring adherence to planned timelines
- Ensured MVP is delivered to time and scope; Managed budget to ensure scope and schedule remained intact
- Managed approvals from iOS App Store and Play Store, facilitating publishing and market release of mobile interface
- Conducted market research using secondary and tertiary resources, planning POC to align product with market needs
- Negotiated and finalized contracts including MSA, SOW and SLA to cover cost, time and scope
Program Manager,
Societe Generale
Bengaluru
02.2022 - 10.2022
- Defined and developed business capabilities through integration of people, processes, and technology into service propositions, improving operational processes in KYX, quality assurance, client experience, and data management.
- Managed and directed ~5 FTE transformation PMs and BA resources, aligning projects with strategic goals.
- Collaborated with business leaders and product owners to establish business priorities and implement regulatory changes, ensuring compliance.
Consultant Program Manager,
First Abu Dhabi Bank
Abu Dhabi
07.2019 - 01.2022
- Delivered multi-million $ integration programs across international geographies, including RTGS implementation in Kuwait, RBI-mandated RTGS payment notifications in India, regulatory reporting in Oman, TARGET2 & SEPA payments schemes integration in France, and T24 core banking upgrade
- Led cross-functional team of tech and ops resources (BAs, developers, testers, operations users) to ensure seamless collaboration and delivery on project objectives
- Delivered product and process expertise, identified resource needs, and coordinated multiple workstreams to ensure timely program delivery within budget
AVP, Global Transformation
HSBC
Bengaluru
12.2018 - 07.2019
- Achieved 12-15% FTE reduction in cash and cheque clearing process through resource redeployment and automation of value chain.
- Directed projects for 5 transformation PMs and BAs, ensuring alignment with project objectives and successful delivery.
- Developed Agile CoE as SME, fostering Agile culture through identification of use cases for PoC and creation of training materials and sessions.
AVP, Business Technology
Mashreq Bank
Dubai
05.2017 - 12.2018
- Managed program & matrix structure of ~10 FTE cross-functional business analysts, developers, and testers to align with business objectives and meet project goals.
- Delivered digital transformation initiatives, including implementation of Bahrain RTGS and enablement of Fawateer for retail payments through branch & internet channels.
- Streamlined communication channels between departments, enhancing collaboration and project outcomes.
- Streamlined internal communication to improve team collaboration and productivity.
- Conducted detailed performance reviews, identifying areas for improvement and driving team excellence.
Project Manager, Change & Transformation
Wipro
Mumbai
07.2015 - 05.2017
- Oversaw transformation initiatives across APAC, EMEA, and Americas, ensuring alignment with strategic objectives and driving successful outcomes.
- Developed comprehensive project plans detailing scope, timelines, and resource allocation to facilitate effective execution.
- Led cross-functional teams to ensure project alignment and timely execution.
- Managed stakeholder communications to keep all parties informed of progress.
- Oversaw approximately 20 team members offshore change team of PM and BA resources to meet and exceed project goals.
- Realised savings of approximately 5 FTE FTE savings by optimizing onsite/offshore technology staffing, automating systems, and streamlining incident reporting, troubleshooting, and closure processes.
Assistant Manager, Business Analysis
Mphasis
Pune
03.2011 - 01.2013
- Conducted business analysis to gather and document requirements, aligning deliverables with stakeholder needs.
- Managed scheduling and resource allocation for various projects within the department.
- Facilitated team meetings to provide project updates and refine operational strategies.
- Created training materials to improve staff comprehension of company policies.
Consultant Project Lead, Tech Services
Royal Bank of Scotland
Mumbai
07.2010 - 03.2011
- Managed IT projects, aligning deliverables with business objectives and timelines to ensure successful outcomes.
- Collaborated with cross-functional teams to deliver projects that fulfilled stakeholder requirements and enhanced project satisfaction.
- Collaborated with teams to develop strategic initiatives aligned with business goals.
- Facilitated workshops to enhance client engagement and refine service delivery processes, resulting in improved client relationships.
Consultant Business Analyst, Core Banking Tech
ICICI Bank
Mumbai
07.2006 - 07.2010
- Conducted business analysis to guide project development and support informed decision-making., Facilitated requirement gathering sessions to elicit stakeholder needs.
- Conducted business analysis to guide project development and support informed decision-making.
- Developed comprehensive documentation for business analysis, facilitating streamlined project delivery.
Associate
Ramnani Associates
06.2001 - 06.2006
- Collaborated with cross-functional teams to define reporting requirements and implement actionable solutions.
- Streamlined reporting processes and workflows in collaboration with cross-functional teams.
- Developed comprehensive reports for internal stakeholders and management review.
- Created MIS reports that guided strategic business decisions.
Education
Master of Business Administration - MBA
Newcastle University
Newcastle, United KingdomMaster of Arts - Economics
Andhra University
Visakhapatnam, IN-APB.Com - Commerce
University of Mumbai
Mumbai, IN-MHSkills
- Project Management, Program Governance
- Scope and Schedule Management
- Agile & Waterfall SDLC
- Backlog refinement, Scrum ceremonies
- Estimation, Capacity Planning
- Vendor Management, Financial Oversight
- Stakeholder Engagement, Communication, RACI
- Product Design & Management, Business Analysis
- Requirements Traceability Matrix (RTM)
- BRD, FSD, Use Cases, Epics, Process Mapping, Test Strategy (QA, UAT)
- Retail Consumer & Wholesale Banking
- Payments & Financial Messaging (SWIFT MX & MT, ISO20022), SEPA, TARGET2, NRT & DNS payments ( Net & Gross settlements)
- Consumer Credit, Loan Origination, Loan Servicing
- MS Project, Clarity, Rally, Jira, HP Quality Center, MS Visio, Wiki Confluence, SharePoint
- Business leadership & direction, People management
Certification
- Agile Certified Scrum Master (CSM)
- Certified PRINCE 2 Practitioner
- TOGAF 9.1 (Trained)
- PMP (Trained)
Latest Program Highlights
Overview
- M&A of 2 banks based in Middle East with presence in Asia, Europe, North America & Africa.
Business Objective
- Consolidate & integrate technology stack of enterprise systems & business applications to a robust, single, scalable stack across international geographies in GCC, Europe, Asia-Pacific & Africa
Key Responsibilities
- End to End (E2E) program management – initiation, planning & execution, high level estimation, obtaining program mandate from ExCo, work with program sponsors to form Steerco with cross-functional stakeholders across business, operations, risk, compliance & technology
- Align program resources, finalize Stakeholder (RACI) matrix, finalize scope and schedule
- Review target operating model (TOM), assess baseline stack, perform gap analysis, get sign off for business requirements, target architecture (business, data & technology) and application stack.
- Managed cross-functional teams of technology & operations resources with project managers, SMEs & business analysts, SW developers, testers, users, cloud & data specialists through the program cycle (requirements, system design & architecture, development, systems integration, user acceptance (UAT), pilot launch and production release).
- Program leadership & direction to deliver business systems integration for the target org covering HRMS, CRM, core banking, channels, payments, compliance & sanctions screening solutions as well as DWH / BI reporting platforms.
Outcomes
- Realized ~15-18% savings from the approved program budget.
Timeline
Partner,
Metonymy Tech
11.2022 - 08.2026
Program Manager,
Societe Generale
02.2022 - 10.2022
Consultant Program Manager,
First Abu Dhabi Bank
07.2019 - 01.2022
AVP, Global Transformation
HSBC
12.2018 - 07.2019
AVP, Business Technology
Mashreq Bank
05.2017 - 12.2018
Project Manager, Change & Transformation
Wipro
07.2015 - 05.2017
Assistant Manager, Business Analysis
Mphasis
03.2011 - 01.2013
Consultant Project Lead, Tech Services
Royal Bank of Scotland
07.2010 - 03.2011
Consultant Business Analyst, Core Banking Tech
ICICI Bank
07.2006 - 07.2010
Associate
Ramnani Associates
06.2001 - 06.2006
Master of Business Administration - MBA
Newcastle University
Master of Arts - Economics
Andhra University
B.Com - Commerce
University of Mumbai