Dilip V Nair
Startup Founder
Mumbai,MH
Summary
21+ years of experience in delivering change and transformation agenda across major global banks including Societe Generale, First Abu Dhabi Bank, HSBC, UBS, Mashreq Bank, JP Morgan Chase and ICICI Bank. Robust experience of program management & governance, business IT partnership for retail & wholesale banking units, business analysis, requirements management, solution architecture & people management. Delivered measurable business benefits through digital adoption, process improvement, customer delight. Strong domain expertise in payment schemes, ISO20022 adoption & messaging standards(SWIFT, RTGS, TARGET2, SEPA, DNS & NRT), consumer credit & lending solutions.
Overview
2
2
Certificate
25
25
years of professional experience
Work History
Program Manager
Societe Generale
Bangalore, Karnataka
02.2022 - Current
- Product ownership & support for KYC, customer due diligence (CDD) solutions.
- Align product roadmap to align business priorities with market mandatory initiatives.
- Define & develop business capabilities into service propositions for offshore India GCC and parent entity in FRA & EU.
- Collaboration with business leaders, transversal functional leads, product owners to define business priorities, execute change initiatives focused on delivering regulatory mandates and quantifiable business benefits.
Program Manager Consultant
First Abu Dhabi Bank
Abu Dhabi
07.2019 - 01.2022
- Business IT partnership for international business
- Delivered multi-million $ core banking integration and T24 international upgrade for international business
- Payment infrastructure modernization for international business, ISO2022 standards adoption including TARGET2 & SEPA payments schemes integration in France
- Defined product roadmap and planned release calendar for market mandatory initiatives, including RBI-mandated RTGS notifications in India and regulatory reporting in Oman
- Product ownership, collaboration with regulator (CBK) and development partner for RTGS implementation in Kuwait (KNPS)
AVP, Global Transformation
HSBC
Bangalore, Karnataka
12.2018 - 07.2019
- Co-led the Agile CoE Ways of Working towards implementing Agile at offshore transversal change & transformation team (PM + BA)
- Identified program delivery use cases eligible for transition to Agile, led internal KT sessions, prepared artifacts and reference material for internal knowledge repository.
- Product ownership and direction to achieve ~10-15 FTE savings in cash & cheque clearing process through product updates and value chain automation
AVP, International Business
Mashreq Bank
Bangalore, Karnataka
05.2017 - 12.2018
- Business IT relationship for international business
- Product ownership for international business & corporate business applications and core banking Flexcube Direct Banking (FCDB) and Flexcube Universal Banking(FCUB)
- Product ownership for payments infra modernization (ISO20022 adoption) & financial messaging (SWIFT, RTGS etc.)
- Planned & delivered CBB regulatory program for EBPP bill payment & presentment (Fawateer Bahrain) from obtaining Executive approval to discovery, requirements to solution, build and test.
- People management of cross-functional offshore and onsite IT & Ops resources
Project Manager, Change The Bank
Wipro
Hyderabad, Telangana
07.2015 - 05.2017
- Led (~10-12 FTE) offshore change team (PM + BA skills) for a major Swiss Investment bank across APAC, EMEA & Americas.
- Oversight of offshore change portfolio of regulatory & market mandatory agenda, internal process automation and system improvement initiatives
- Planned & executed market mandatory post trade actions for agency trades in SGP & HK, and Mid office trade clearing & settlements engine.
- Realized ~5 FTE savings in alignment with TOM for offshore-onsite resource mix
Assistant Manager, Business Analysis
Mphasis
Pune, Maharashtra
03.2011 - 01.2013
- Business analysis, requirements management for a major US bank
- Requirements documentation (BRD, FS, use cases and Visio workflows, epics, user stories)
- Project reports, RAID logs, risk & issue management
Project Lead Consultant
Royal Bank of Scotland
Mumbai, Maharashtra
07.2010 - 03.2011
- Project management, Business IT partnership, stakeholder management
Business Analyst Consultant
ICICI Bank
Mumbai
07.2006 - 07.2010
- Product ownership for payments infra (SWIFT & RTGS) and schemes (DNS & NRT)
- Business analysis, Requirements documentation (BRD, FS), solution architecture (High & Low level design)
Associate
Ramnani Associates
06.2001 - 06.2006
- MIS, Business Development
Education
Master of Arts (MA) - Economics
Andhra University
Visakhapatnam, IN-AP07-2024
Master of Business Administration | MBA -
Newcastle University
Newcastle, United Kingdom12-2014
Bachelor of Commerce (B. Com) -
University of Mumbai
Mumbai, IN-MH04-2000
Skills
- Project Management, Program Governance
- Scope & Schedule Management
- SDLC (Agile Scrum, Waterfall)
- Product Backlog Grooming (PBR)
- Scrum ceremonies, Release & Sprint Planning
- Estimation, Resource Planning
- Stakeholder Management
- Business Analysis, Product Management
- Requirements Documentation (BRD, FS, Use Cases, Epics)
- Core Banking Integration (T24, Finacle, FCUB, FCDB, Intellect)
- Payments Modernization & Infrastructure (SWIFT Alliance)
- Payments Schemes (SEPA, TARGET2, NRT & DNS settlement)
- Messaging (MX & MT, ISO20022 adoption)
- Vendor Management
- Project Tools (MS Project, Clarity, Rally, Jira, MS Visio, Confluence, SharePoint)
- Retail & Wholesale Banking
- Consumer Credit, Loan Origination, Post Closure Loan Servicing
- Design & Build Generative AI Tools(Comet API suite, Canva, Figma, Adobe Creative)
Certification
- Certified PRINCE 2 Practitioner
- Agile Certified Scrum Master (CSM)
- PMP PMBOK 7(Trained)
- TOGAF 9.2 (Trained)
Timeline
Program Manager
Societe Generale
02.2022 - Current
Program Manager Consultant
First Abu Dhabi Bank
07.2019 - 01.2022
AVP, Global Transformation
HSBC
12.2018 - 07.2019
AVP, International Business
Mashreq Bank
05.2017 - 12.2018
Project Manager, Change The Bank
Wipro
07.2015 - 05.2017
Assistant Manager, Business Analysis
Mphasis
03.2011 - 01.2013
Project Lead Consultant
Royal Bank of Scotland
07.2010 - 03.2011
Business Analyst Consultant
ICICI Bank
07.2006 - 07.2010
Associate
Ramnani Associates
06.2001 - 06.2006
Master of Arts (MA) - Economics
Andhra University
Master of Business Administration | MBA -
Newcastle University
Bachelor of Commerce (B. Com) -
University of Mumbai
LATEST PROGRAM HIGHLIGHTS
- Overview
- M&A of 2 banks based in Middle East with presence in Asia, Europe, North America & Africa.
- Business Objective
- Consolidate & integrate technology stack of redundant enterprise systems & business applications to a robust, single, scalable stack across international geographies in GCC, Europe, Asia-Pacific & Africa
- Key Responsibilities
- End to End (E2E) program management – initiation, planning & execution, high level estimation, obtaining program mandate from ExCo, work with program sponsors to form Steerco with cross-functional stakeholders across business, operations, risk, compliance & technology
- Align program resources, finalize Stakeholder (RACI) matrix, finalize scope and schedule
- Review target operating model (TOM), assess baseline stack, perform gap analysis, get sign off for business requirements, target architecture (business, data & technology) and application stack.
- Managed cross-functional teams of technology & operations resources with project managers, SMEs & business analysts, SW developers, testers, users, cloud & data specialists through the program cycle (requirements, system design & architecture, development, systems integration, user acceptance (UAT), pilot launch and production release).
- Program leadership & direction to deliver business systems integration for the target org covering HRMS, CRM, core banking, channels, payments, compliance & sanctions screening solutions as well as DWH / BI reporting platforms.
- Outcomes
- ~15-18% savings from the approved program budget