Suresh Kumar Sharma
Noida
Summary
Salesforce delivery leader with extensive experience leading cross-functional teams and delivering Salesforce solutions. Achieved 23% year-over-year portfolio revenue growth and increased margins by 16%. Recognised for delivery excellence, including awards for Best Delivery Team and Go-Live of the Year.
Overview
30
30
years of professional experience
Work History
Program Manager
Tech Mahindra
01.2022 - Current
- Provide end-to-end leadership for complex, multi-million-dollar global delivery programs, ensuring execution within time, scope, and budget
- Revived multiple “deep red” programs into “deep green” within months, ensuring client confidence and delivery excellence
- Own $18+ Mn Revenue, Improved MM from 19.2% to 37.2% within six months; achieved 23% YoY portfolio growth and 16% margin improvement (FY26)
- Lead large, cross-functional teams (onshore/offshore) and delivery managers; mentor and build a high-performing delivery organization
- Ensured compliance with SLAs, KPIs, and governance processes across portfolio
- Managed budgets, forecasts, and P&L for diverse verticals
- Drive innovation in Salesforce solutions, including adoption of GenAI, AI, and agentic AI capabilities
- Led pre-sales, delivery, and operations as Vertical Head across multiple verticals
- Received Grand Salute – Live Wire and Standing Ovation awards; recognised as Best Delivery Team and Go-Live of the Year across practice.
Director Product Engineering
Mirketa Inc.
03.2021 - 12.2021
- Led the Product Engineering team of Salesforce Architects, Tech Leads, and QA Leads, driving innovation and delivery excellence
- Partnered with Product Owners to define and build well-designed products, establishing best practices that improved consistency across the product line
- Designed, developed and deployed high-quality business solutions on the Salesforce platform, aligned with industry best practices and evolving business needs
- Established high-performing Salesforce/CRM team, managing systems-related projects and initiatives to deliver results on time and within budget
- Directed the PMO function, overseeing change management across teams and managing P&L for all projects organization-wide
- Tracked engagement performance and ensured quality of project deliverables, providing transparent reporting and governance to enhance decision-making
- Contributed as part of the Leadership Team, shaping daily operations and strategic direction to align with enterprise transformation goals
Director Product Engineering
Maxval Group, Inc.
05.2020 - 02.2021
- Led product innovation, development, implementation, support, and QA teams comprising technical leads, software engineers, QA engineers, and technical writers
- Developed and managed product development roadmap, aligning with strategic objectives and prioritisation
- Led Product Engineering team which is responsible for building products on Force.com platform
- Work closely with Product management team to develop mock-ups and wireframes of features or enhancements
- Managed senior management stakeholders and client expectations.
- Supervised project implementation to ensure deadlines and client requirements were met across various projects
Project Manager
Incedo Inc.
12.2018 - 05.2020
- Led digital transformation and product development, managing business strategy and stakeholder engagement across projects
- Manage senior stakeholder expectations with clear and timely communication and reporting, both internally and externally
- Led delivery of projects in Pharma / Life Sciences vertical to meet client requirements and improve service offerings
- Identified and implemented digital initiatives leveraging emerging technologies like AI, RPA, and Big Data to enhance operational capabilities
- Achieved 95% resource utilization across multiple projects through planning, demand forecasts, skill assessment and bench strategy
- Own and drive performance management activities in the team by setting goals and delegating work to colleagues: holding them accountable for the delivery to agreed deadlines
- Ensure all the Agile / Scrum ceremonies i.e. Daily standup meeting, Sprint Planning, Sprint Demo and Sprint retrospective are conducted and mindset set for continuous improvements across the projects.
Technology Consultant (Head)
SyManSys Technologies
04.2017 - 11.2018
- Led P&L impacting high-value pursuits of $ 6 M TCV to create Services-based downstream revenues specifically around the Digital Transformations involving Mobility, Analytics and Cloud.
- Implemented Service cloud and FSL (Field Service Lightning) for global client, enhancing service delivery and operational efficiency
- Change agent in bringing awareness of proposal costing process limitations which closed the tap on revenue leakage surpassing 10% of under-selling
- Large Program Management: Turned four DEEP RED programs to GREEN (CSAT Positive)
- Managed (hiring, coaching and mentoring) a team of high performing software engineers
- Experience in Agile project management tools such as JIRA & Confluence
- Collaborated with third-party payroll provider to streamline payroll processes, ensuring timely and accurate employee compensation
Project Manager
Birlasoft India Ltd
01.2015 - 04.2017
- Managed global support project for a Salesforce.com and Apttus CPQ application handling 132 countries and 10,000+ user base, brought down TAT from 72 hours to 15 hours within 3 months’ time
- Managed a Salesforce CRM service line of $ 20 M and brought the bench cost within 4.8 % of billing.
- Oversaw delivery in a multivendor environment, ensuring alignment and coordination across teams.
- Reduced escalations by over 50% by fostering stakeholder engagement and conducting health-check discussions before and after milestones.
- Monitored engagement performance and quality of project deliverables, reporting effectiveness against the baseline plan.
- Organize and facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings
Regional IT Program Manager
Bausch & Lomb Eyecare
05.2009 - 06.2014
- As an SFDC APAC head, rolled out SalesForce.Com (Sales Cloud, Service Cloud) for all 3 Business Units across AsiaPac which increased the sales calls productivity by 60%
- Established $2 Mn RAD CoE for software development and support for AsiaPacific, transitioning 70 applications in 4 months, optimising resources and reducing headcount. Maintained a CSAT of 4.58 on a scale of 5
- Oversaw deliveries across APAC region, ensuring adherence to SLAs, managing vendors, and maintaining 24x7 operations.
- Remotely managed deliveries in an on-site / offshore setup on multiple technologies including SFDC, .Net, ASP.Net, C#.Net, Cognos BI, BizTalk etc for the entire AsiaPac region
- Developed & rolled out Bundle Deal application for Surgical BU. It offers a complete package deal of surgical machines to Doctors and Hospitals. It improved the deal closure ratio by 30% and brought down the deal TAT from 2 – 3 months to 10 minutes.
- Deployed custom 'Travel and Expenses' application across AsiaPac, reducing claims settlement turnaround time from 4-6 months to 5 days.
- Work with vendor partners and design optimal solutions for integration and complex Salesforce functionality
- Ensure Project Managers keep track of project documents, trackers etc and documents are complete, updated and stored appropriately
- Worked for 11 months at Rishabh Software Pvt Ltd on-site at Bausch & Lomb
Project Manager
Advantage Learning Systems
03.2006 - 03.2009
Team Leader
eDynamic Softech Solutions
03.2005 - 03.2006
Consultant
Self Employed
10.2001 - 02.2005
Asst Manager Software
Iterate India Pvt Ltd
05.1999 - 09.2001
Sr. Programmer
K & Co.
04.1998 - 03.1999
Sr. Programmer
Altos India Ltd.
01.1997 - 04.1998
Education
MCA -
Maharshi Dayanand University
PG Diploma in Financial Management -
IGNOU
Skills
- Salesforce
- Forcecom
- Sales Cloud
- Service Cloud
- Field Service Lightning (FSL)
- Apttus CPQ
- JIRA
- Confluence
- Agile/Scrum
- PMO
- Program Turnarounds
- Delivery Governance
- AI (GenAI, agentic AI)
- RPA
- Big Data
- Cloud
- P&L Management
- Budgeting and Forecasting
- Project management
- Change management
- Stakeholder engagement
- Agile methodology
- Risk management
- Salesforce solutions
- Budget management
- Revenue forecasting
- Team leadership
- Client relationship management
- Cross-functional coordination
- Delivery excellence
- P&L management
- Team leadership abilities
- Teamwork and collaboration
- Agile project delivery
- Programme governance
- Excellent interpersonal skills
- Critical decision making
- Effective communication
- Organisational leadership
- Leadership development
- Risk mitigation
- Results oriented
- Compliance understanding
- Setting programme objectives
- Visionary thinking
- Inspiring leader
- Negotiation
- Strong commercial awareness
Custom
- Grand Salute – Live Wire
- Standing Ovation
- Best Delivery Team
- Go-Live of the Year
Timeline
Program Manager
Tech Mahindra
01.2022 - Current
Director Product Engineering
Mirketa Inc.
03.2021 - 12.2021
Director Product Engineering
Maxval Group, Inc.
05.2020 - 02.2021
Project Manager
Incedo Inc.
12.2018 - 05.2020
Technology Consultant (Head)
SyManSys Technologies
04.2017 - 11.2018
Project Manager
Birlasoft India Ltd
01.2015 - 04.2017
Regional IT Program Manager
Bausch & Lomb Eyecare
05.2009 - 06.2014
Project Manager
Advantage Learning Systems
03.2006 - 03.2009
Team Leader
eDynamic Softech Solutions
03.2005 - 03.2006
Consultant
Self Employed
10.2001 - 02.2005
Asst Manager Software
Iterate India Pvt Ltd
05.1999 - 09.2001
Sr. Programmer
K & Co.
04.1998 - 03.1999
Sr. Programmer
Altos India Ltd.
01.1997 - 04.1998
MCA -
Maharshi Dayanand University
PG Diploma in Financial Management -
IGNOU