Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Dilprit Singh Rayet

Dilprit Singh Rayet

Mumbai

Summary

Personable and dedicated Customer Service Representative with extensive experience in BPO industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Customer Care Executive

Capita
Mumbai
03.2023 - Current
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.

Banking Customer Service Representative

Concentrix
Mumbai
10.2021 - 01.2023
  • Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong customer relationships to encourage repeat business.

Customer Service Representative

First Source
Mumbai
06.2018 - 10.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

Bachelors of Banking And Insurance - Commerce

Ghanshyamdas Saraf College of Commerce
Mumbai, India
08-2017

HSC - Commerce

Saraf College
Mumbai, India
06-2014

SSC - SSC Board

St. Thomas Academy
Mumbai, India
05-2012

Skills

  • Call Center Operations
  • True problem-solver
  • Data Entry
  • Customer service background
  • Exceptional organizational skills
  • Customer Support
  • Complaint Handling
  • Customer Service
  • Team building
  • Active Listening

Accomplishments

  • Best Advisor- Achieved best advisor in the
    month of August 2109,
    September 2019, December
    2019 and January 2020 in First
    Source. Also was the best
    advisor for the year 2020
  • Best Banker-Achieved highest number of
    customer satisfaction surveys
    for the month of May and June
    2022

Languages

Punjabi
First Language
English
Beginner
A1
Hindi
Beginner
A1
Marathi
Beginner
A1

Timeline

Customer Care Executive

Capita
03.2023 - Current

Banking Customer Service Representative

Concentrix
10.2021 - 01.2023

Customer Service Representative

First Source
06.2018 - 10.2021

Bachelors of Banking And Insurance - Commerce

Ghanshyamdas Saraf College of Commerce

HSC - Commerce

Saraf College

SSC - SSC Board

St. Thomas Academy

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Dilprit Singh Rayet