DIMPLE PALARIYA
Haldwani
Summary
Dynamic customer service professional with strong leadership skills and a proven track record at Reliance Projects and Property Management Services Ltd. Expert in conflict resolution and product knowledge, consistently enhancing customer retention and satisfaction. Adept at managing billing inquiries and generating insightful reports to drive operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Executive
Reliance projects and property management services ltd
New Delhi
12.2022 - Current
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Provided prompt and courteous service to customers via phone, email, and chat.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Explained benefits and advantages of different product and service offerings to customers.
SENIOR EXECUTIVE
BARBEQUE NATION HOSPITALITY LTD.
New Delhi
07.2022 - 12.2022
- Prepared end-of-day reports summarizing total bookings for the day.
- Performed administrative duties such as filing documents, preparing reports and updating customer databases.
- Generated weekly revenue forecasts based on current trends in occupancy levels.
- Responded promptly to all customer complaints regarding reservations services.
RECEPTIONIST
UJALA CYGNUS CENTRAL HOSPITAL
Haldwani
04.2020 - 07.2022
- Compiled data from various sources into organized reports for management review.
- Updated daily log book with information about visitors entering the premises.
Education
M.A -
M.B Govt.P.G College Haldwani
HaldwaniB.A -
M.B Govt.P.G College Haldwani
HaldwaniIntermediate -
G.I.C Lamachaur
LamachaurHigh school -
G.I.C Lamachaur
LamachaurSkills
- Strong Leadership skill
- Customer service
- Conflict resolution
- Product knowledge
- Billing inquiries
- Communication skills
- Report generation
- Sales support
- Feedback collection
- Customer retention
- Email management
- Documentation and notes
- Product sales
- Problem solving
- Time management
- Data analysis
Languages
- English
- Hindi
Extracurricular Activities
Participated in comprehensive personality transformation program Participated in various events at school & college level
Computer Knowledge
Completed 1 Year Computer Course, Lal Bahadur Shastri Institute Haldwani, Basic Knowledge of M.S Office, Excel, M.S Word
Personal Information
- Father's Name: Mr. Ishwar Chandra Palariya
- Mother's Name: Mrs. Champa Palariya
- Date of Birth: 06/26/99
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Affiliations
- 5 times best employees awards
Timeline
Customer Service Executive
Reliance projects and property management services ltd
12.2022 - Current
SENIOR EXECUTIVE
BARBEQUE NATION HOSPITALITY LTD.
07.2022 - 12.2022
RECEPTIONIST
UJALA CYGNUS CENTRAL HOSPITAL
04.2020 - 07.2022
M.A -
M.B Govt.P.G College Haldwani
B.A -
M.B Govt.P.G College Haldwani
Intermediate -
G.I.C Lamachaur
High school -
G.I.C Lamachaur
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