Dimple Shah
Hyderabad
Summary
HR professional with over 14 years of expertise in HR operations, employee lifecycle management, and benefits administration. Proficient in utilizing tools such as PeopleSoft, Workday, Service Now, and Hire-craft. Skilled in addressing operational issues efficiently, streamlining processes, and enhancing team performance. Strong focus on building high-performing teams and supporting organizational success.
Overview
14
14
years of professional experience
Work History
HR Operations Manager
Wells Fargo International Solutions Private Limited
Hyderabad
02.2023 - Current
- Handled various processes within Benefits Operations including Benefits administration, Direct Billing, Recognition
- With a team size of 22
- Streamlined the process and participated for the Risk and Control Self assessment for the process
- Visited to the US to attend the Workshops for RCSA and successfully completed the RCSA for the process with high rated scores
- Recognized for handling various projects like the Annual benefits enrollment, Affordable care act, RCSA
- Been awarded as the Top Achiever for 2024 within HR
- Successfully handled the Open enrollment for all the US employees by cross-training team members and leveraging their support for a limited period
HR Operations Associate Manager
Wells Fargo International Solutions Private Limited
10.2021 - 01.2023
- Managed a team of 12 in HR Benefits Operations, leveraging Service Now for efficient process execution
- Led the seamless transition of benefits administration processes to the Global Delivery team
- Provided coaching and mentorship to team members, enhancing service delivery and professionalism
- Facilitated daily team meetings to drive performance improvements, discuss policy updates, and encourage open communication
- Administered and updated US employee benefits data through Workday
- Ensured timely resolution of employee Service Now tickets and escalated issues when necessary
- Supported various HR functions, including benefits administration and employee support
- Developed and analysed departmental reports, identifying trends and areas for operational improvement
- Resolved complex employee benefits issues through research and troubleshooting
- Conducted performance reviews and provided feedback to team members for continuous growth
- Oversaw daily operations to ensure a high level of customer service and operational excellence
Sr. Team Lead – HR Operations
Collabera Technologies Pvt. Ltd.
04.2017 - 09.2021
- Handling a team of 25 members & defining the KRA’s for the team
- Preparing Governance reports for BGV and Documentation team
- Plugging Revenue loss by ensuring timely placement of candidates in client location
- Ensuring 100% adherence to Client & regulatory requirements
- Providing monthly Payroll data as per agreed cutoffs
- Handling Critical Clients audit
- Automated data collation via a central SharePoint across teams
Sr. Team Lead – Compliance & Quality Assurance
Collabera Technologies Pvt. Ltd.
04.2015 - 03.2017
- Handled a team of 10 members & defining the KRA’s for the team
- Ensuring all the SLA’s are meet as per company standards
- Reviewing MSA’s for clients and preparation of checklist as per MSA
- Ensuring Client related compliances are adhered to 100% as per the executed MSA before the on-boarding of a candidate
- Validation of the payroll audit & attrition data
- New Client set up in the ERP system [Hire-craft]
Team Lead – Compliance & Quality Assurance
Collabera Technologies Pvt. Ltd.
04.2014 - 03.2015
- Handled the team of 6 members
- Provide training to the team for new and existing clients
- Allocation of Work and Client to the team
- Ensuring HR & statutory compliance as applicable by Indian law
- Initiating Background verification checks with preferred agencies
- Collated requirements for new ERP system (Hire-craft)
- Reviewing the MSA’s and preparing the Final Checklist for Recruitment, Accounting, ER, On-boarding compliance, Client compliance
- Leading Managing & Driving Quality Assurance Initiatives for Internal, Client and 3rd party Audits
Audit Executive – Compliance & Quality Assurance
Collabera Technologies Pvt. Ltd.
07.2012 - 03.2014
- Auditing the on boarding process of the consultants, ensuring a consultant is hired as per the end client & government requirements
- Validating client reports and client audit requests
- Training new team members for audit functions
- Auditing the background verification reports for all resources
Sap Executive
Collabera Technologies Pvt. Ltd.
12.2010 - 05.2012
- Counseling candidates to SAP programs as per their experience and qualification
- Counseling and conversion of student for the course
- Handling the complete center, right from counseling, payments to job placements
- Connecting with several IT companies for the interviews & placements
- Visiting colleges in and around Baroda for getting more business into SAP e-academy
Education
B. Sc -
Mysore University
04-1999
Skills
- Employee Onboarding
- Background Verification
- Client Audit & Compliance
- MSA review
- Statutory compliance
- Relationship Building
- Client Servicing
- Team Management
- Change Management
- Process improvement
Appreciations
- Awarded as 'Job Well Done' in the Annual Business Summit.
- Awarded as the Employee of the Quarter.
- Certificate of participation for 1st Annual Business Summit held in Udaipur.
- Awarded as 'Your Contribution Counts' for ideas of the new ERP system launched.
Timeline
HR Operations Manager
Wells Fargo International Solutions Private Limited
02.2023 - Current
HR Operations Associate Manager
Wells Fargo International Solutions Private Limited
10.2021 - 01.2023
Sr. Team Lead – HR Operations
Collabera Technologies Pvt. Ltd.
04.2017 - 09.2021
Sr. Team Lead – Compliance & Quality Assurance
Collabera Technologies Pvt. Ltd.
04.2015 - 03.2017
Team Lead – Compliance & Quality Assurance
Collabera Technologies Pvt. Ltd.
04.2014 - 03.2015
Audit Executive – Compliance & Quality Assurance
Collabera Technologies Pvt. Ltd.
07.2012 - 03.2014
Sap Executive
Collabera Technologies Pvt. Ltd.
12.2010 - 05.2012
B. Sc -
Mysore University
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