DIMPLE G. RAO
BGV (HR) - Coordinator
Summary
Over 9+ years of hands-on experience in the field of Background Verification and Client - Relation Management .
Team player with good logical and analytical skills.
Outstanding success in building and maintaining relation with clients, vendors and end-user employees.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Senior Associate
AuthBridge Research Services Pvt. Ltd, Kotak Mahindra Bank Ltd
04.2022 - 05.2023
- Perform on business specific KPIs of productivity and quality targets
- Successful completion of client engagement deliverable in line with appropriate time-lines and adhering to pre-defined methodologies, ensuring high quality work delivery
- Maintain trackers and master logs on a real time basis
- Monitor progress and ensure that supervisors are kept informed about progress and expected outcomes
- Demonstrate ability to assimilate new knowledge with respect to processing changes
- Data upload on Company Portal
- Maintaining Report Consistency
- Mainly handling critical Red BGV cases
- Those candidates who has submitted forged documents than need to send those cases at higher level officials to remind them for issuing a termination letter to employees.
Senior Customer Analyst
First Advantage Pvt. Ltd
09.2018 - 04.2022
- Co-ordination with client, candidates, and internal teams to initiate and resolve cases
- Communication with candidate for verification and clearing insufficiencies on daily basis
- Data upload on Company Portal
- Maintaining Report Consistency
- Maintaining on boarding tracker of client
- Creating cases on vendor portal as well as on SF (Success Factor)
- Given add checks as requested by clients
- Ensuring case completion within the stipulated time
- Have worked with Domestic + Global Client
Senior Employment, Verification Officer
Screen Fact Services Pvt. Ltd
09.2014 - 09.2018
- Role:
- Employment Verification / Background Checks (involving Employment, PCC, Educationetc..)
- Analyzing data and performing employee screening
- Co-ordinating with HR, Admin and Director level executives to obtain information
- Documentation and keeping record of employee details
Education
M. Com -
Prahalad Lion's Club, Mumbai University
06.2012 - 05.2014
B. Com -
Ghanshyamdas Saraf College
H.S.C - undefined
Durgadevi Saraf College
S.S.C - undefined
Navjivan High School, Maharashtra Board
Skills
Document management
Scheduling and calendar management
Contract Management
Strategic planning
Operations management
Background Checks
Pre-Employment Screening
Planning and Coordination
Strengths
- Ability to take up challenging assignments and work with complete dedication
- Well organized
- Able to work independently in a complex and fast-paced environment
- Can work under pressure to meet tight timelines when required
- Team Player with good analytical and logical skills
Timeline
Senior Associate
AuthBridge Research Services Pvt. Ltd, Kotak Mahindra Bank Ltd
04.2022 - 05.2023
Senior Customer Analyst
First Advantage Pvt. Ltd
09.2018 - 04.2022
Senior Employment, Verification Officer
Screen Fact Services Pvt. Ltd
09.2014 - 09.2018
M. Com -
Prahalad Lion's Club, Mumbai University
06.2012 - 05.2014
B. Com -
Ghanshyamdas Saraf College
H.S.C - undefined
Durgadevi Saraf College
S.S.C - undefined
Navjivan High School, Maharashtra Board