PRISCILLA PACKIAM
Perungudi
Summary
Committed to utilizing my skills to further the mission of a company. Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry.
Overview
6
6
years of professional experience
Work History
Process Advisor
Barclays Shared Services
Chennai
01.2022 - Current
- Working as an Advisor in an onboarding screening process for a UK-based company.
- Working on mailbox queries that were sent by the candidates and responding to them within the desired service level.
- Validating the candidates' status on a third-party software, 'Workday,' and responding to the prospective employees.
- Verifying various documents that were sent by the candidates related to their onboarding activities, such as HMRC documents (P45, P60), their bank statements, and identities.
- Assisting the new folks and existing colleagues on various tedious activities and resolving them quickly.
- Providing detailed Root Cause Analysis on occasion of escalations on behalf of the team and ensuring corrective action has been taken related to those issues.
- Reaching out directly to the candidates, reporting managers via calls, arranging a meeting with them, and assisting them in submitting the right documents in compliance with our company policies.
Data Entry Operator
Provident Fund Organization
Chennai
05.2019 - 08.2021
- Utilized fast and accurate data entry skills.
- Gained in-depth knowledge on Provident fund process that would be released to the customers.
- Handling customers' queries related to provident fund settlement, solving the barriers related to releasing the funds to the customers.
- Providing customer-oriented service to the public.
- Handling gratuity settlement process and their queries.
- Assisting the customers in providing adequate information related to the status of the claim settlement.
Education
Bachelor in Engineering - EEE
Anna University
Tirunelveli01.2014
12th Standard -
PLWA Higher Secondary School
Vickramasingapuram01.2010
10th Standard -
Senaithalaivar Higher Secondary School
Vickramasingapuram01.2008
Skills
- Fast learner
- Leadership and teamwork
- Critical thinking and problem-solving
- Effective Time Management
- Excellent Communication Skills
- Time Management Skills
- Friendly and outgoing attitude
- Multitasking Skills
- Excellent customer service skills
Extracurricular Activities
National Service Scheme, Actively participated in seven day special camp on 'Healthy Youth for Healthy India' at Adaichani Village conducted by National Service Scheme. Essay Writing Competition, Participated in Thendral Essay Writing Competitions., Actively participated in an essay competition on Global Warming organized by Siddhar Valan Foundation.
Languages
- Tamil
- English
Personal Information
- Place of Birth: Tamilnadu
- Nationality: Indian
Timeline
Process Advisor
Barclays Shared Services
01.2022 - Current
Data Entry Operator
Provident Fund Organization
05.2019 - 08.2021
Bachelor in Engineering - EEE
Anna University
12th Standard -
PLWA Higher Secondary School
10th Standard -
Senaithalaivar Higher Secondary School
Similar Profiles
PRASHANT BATRAPRASHANT BATRA
Team Manager – Trading Address Verification (KYC) at Barclays Shared ServicesTeam Manager – Trading Address Verification (KYC) at Barclays Shared Services
Goutam PotadarGoutam Potadar
Data Science Engineering at Barclays Shared ServicesData Science Engineering at Barclays Shared Services
Priyanka ImmarajuPriyanka Immaraju
Process Trainer at Barclays Shared Services (BSS)Process Trainer at Barclays Shared Services (BSS)