Manish Sidnod

Process Advisor

Barclays

11.2022 - Current

Managed multiple projects simultaneously, maintaining strict deadlines and high-quality standards.
Analysis of all the Foreign Exchange currency payments (MT103&MT202) in Mt format as well as XML format.
Complete responsibility of SWIFT payments and transactions.
Accountable for checking the payment details, deal details and qualifying the same, also processing it on time depending on the currency cut offs for approximately 121 currencies.
Championed safety initiatives within the workplace, fostering an environment where all employees were encouraged to prioritize their wellbeing.
Contributed to strategic planning efforts by evaluating potential risks associated with various business decisions.
Repair or Modify Payments Transactions based on error message received in Error Pane.
Processing NAK payments which do not gets STP due to technical issue, SWIFT and IMI related issue or incorrectly processed by operators
Responsible for meeting the Service Level Agreement on daily basis.
Applications worked on GPP UK, GPP EU, SOLD, SWIFTREF, REFER STREAM VIEWER & FULLSERVE.
Enhanced process efficiency by identifying and implementing improvements in operational procedures.
Processing Inward return payments and for instance if payment cannot be processed o screen we create manuals of various applications like DMW, QMS and GPP.
Escalating new payment errors and escalation mails received from client to Onshore Payment Specialist Team.
Mail monitoring the Team Mailbox by responding and escalating to client back to their queries.
Solving the queries of the RM – Relationship Manager on emails.
Chasing the hold payments whilst response being received and closing it accordingly.
Dealing with customer complaints and resolving through email
Providing SOD and EOD Reports.
Monitored performance metrics to identify areas of improvement and drive continuous growth in efficiency by working on monthly reports of daily team performance, Attendance Data
Trained new employees on process protocols, ensuring consistent quality across the team.
Reduced production errors by conducting thorough process analysis and analyzing team error data and implementing corrective actions.