SHRUTI FALE
PROCESS ADVISOR
Ghaziabad
Summary
Dedicated and enthusiastic Electronics and Telecommunication Engineer with 3+ year experience and a strong academic foundation, holding a Bachelor's degree from GNIET with a GPA of 8.02. Demonstrated skills in active listening, adaptability, and communication, further honed through internships at institutions like the NPTI. Proactive and resilient, with experience in presenting research at ICIREST-19, and proficient in English, Hindi, and Marathi. Eager to apply technical knowledge and interpersonal abilities in a challenging and growth-oriented role.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
PROCESS ADVISOR
Barclays
01.2022 - Current
- Provided excellent Customer service to maintain high NPS scores with adhering to FDCPA, DPA, UDAAP, TCPA acts.
- Analyzed delinquent accounts to develop customized repayment plans, facilitating debt resolution and improving customer financial standing also established and maintained quality assurance processes, consistently meeting departmental KPIs and upholding high service standards.
- Maintaining a controlled environment while mitigating any risk failure that could have a negative impact for business.
- Advocating for our clients and working with various internal department across function projects in cases of potential fraud, dispute or risk related to their accounts.
- Identification and implementation of trends and development to regulatory requirement and internal policies.
Education
Bachelor of Engineering Technology - Electrical, Electronics And Communications Engineering
GNIET
Nagpur, India 04.2001 -
Secondary School Certificate - Physics, Chemistry, Mathematics, Biology, English
BKVV
Nagpur, India 04.2001 -
Skills
- Technical Skills:
Operating Systems (eg, Windows, Linux)
Microsoft Office Suite
Defect Reporting
Network Design and Architecture
Telecommunications Protocols (eg, TCP/IP, SIP)
CRM Software
- Soft skills:
Strong problem-solving and analytical thinking skills, with the ability to manage time effectively and maintain a keen attention to detail
Collaborative nature and a valuable team player, who excel in interpersonal communication, demonstrating adaptability and conflict resolution abilities
Solid customer service and critical thinking skills
Certification
National Power Training Institute
Accomplishments
ICIREST-19 for 5th International Conference on Innovative and Research in Engineering and Technology(03/2029) for the Paper titled "DRONE: AN UNMANNED AERIAL VEHICLE"
Timeline
PROCESS ADVISOR
Barclays
01.2022 - Current
Bachelor of Engineering Technology - Electrical, Electronics And Communications Engineering
GNIET
04.2001 -
Secondary School Certificate - Physics, Chemistry, Mathematics, Biology, English
BKVV
04.2001 -
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