Swapna Chilapur
Pune
Summary
To work in a firm with a challenging and fast paced environment, increase my current knowledge with many learning opportunities, personal growth and to be an asset for the organization by delivering to the best of my capabilities.
Overview
2
2
years of professional experience
Work History
Process Advisor
Barclays Global Service Center
Pune
09.2022 - Current
- Effectively managed Business Banking Mandate Change for diverse small & medium businesses, coordinating with multiple stakeholders and streamlining signing arrangements.
- Gained experience working with UI Path platform.
- Monitored mandate queue consistently.
- Guided team on process best practices.
- Ensured adherence to SLAs
- Dealt with escalated and fast-track cases when necessary.
- Delivered training sessions to onboard new employees and facilitated process refreshers when needed.
Process Advisor
Persolkelly India Pvt.Ltd
Pune
05.2022 - 09.2022
- Served as a CWF at Barclays (Pune) under the employment of Persolkelly India Pvt. Ltd.
- Achieved exceptional customer satisfaction by working collaboratively in a fast-paced team setting to process instructions accurately and efficiently within agreed timelines.
Education
Bachelor of Engineering - Computer Science & Engineering
Godutai Engineering College For Women, VTU Belguam
07.2017
Department of Science (PCMB)
NV Society's SNS PU Science College
Kalaburagi, Karnataka 05-2013
HSC
NV Society's EMS
Kalaburagi, Karnataka03-2011
Skills
- Customer Service Skills
- Paperwork Processing
- Production deadline Management
- Communication
- Teamwork
- Time Management
- MS Office (Word, Excel,Power Point)
- Active Listening
- Interpersonal Skills
- Process Analysis
- Process Improvement
Personal Information
- Father's Name: Sudhakar. Chilapur
- Husband's Name: Srikar. S. Nalatwadkar
- Date of Birth: 05/22/1995
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Known Languages
Kannada
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Intermediate (B1)
B1
Timeline
Process Advisor
Barclays Global Service Center
09.2022 - Current
Process Advisor
Persolkelly India Pvt.Ltd
05.2022 - 09.2022
Bachelor of Engineering - Computer Science & Engineering
Godutai Engineering College For Women, VTU Belguam
Department of Science (PCMB)
NV Society's SNS PU Science College
HSC
NV Society's EMS
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