Dinesh Areti

Hyderabad

Summary

Experienced Reservation Executive with background in managing and coordinating travel arrangements for both individual and corporate clients. Possess strong communication skills, customer service orientation, and ability to multitask in fast-paced environments. Notable impact includes increasing client satisfaction rates through efficient process implementation and relationship-building skills. Proven abilities in using reservation systems effectively and accurately while maintaining confidentiality of sensitive information.

Overview

years of professional experience

Certification

Work History

Reservation Executive

Ibis Hyderabad

HYDERABAD

07.2022 - Current

Provided customer service and support to guests, responding to inquiries regarding hotel services, room availability, rates and reservations.
Maintained detailed records of all bookings and cancellations.
Processed payments for reservations using credit card terminals or other payment methods.
Followed up with customers after their stay to ensure satisfaction with the hotel experience.
Communicated special requests from guests to relevant departments in order to meet their needs.
Researched competitors' pricing strategies in order to maintain competitive rates at the property.
Prepared end-of-day reports summarizing total bookings for the day.

Education

Diploma in Hotel Management -

Akhil Hotel Management

Rajahmundry, East Godavari, Andhra Pradesh

02-2021

Pursuing Bachelor of Commerce Online Program -

Manipal University

Jaipur

Skills

Reservation Systems: Opera, Resaweb, Detaweb, Fastomm and Fornova
Revenue Systems: RMS Lite, Lighthouse, In Touch Data and Hotel distributionReporting Requirements
Group management
Call conversion skills
Call Control
Schedule work

Market Analysis
Upselling
Collaborate with various departments to meet the guest needs
Ability to handle multiple bookings efficiently
Fluent in languages like English and Hindi

Certification

Best Employee of the year
Certified as The Ultimate Warrior at the hotel in the month of April 2024
Graduated in Future Development Leader Program(FLDP)

Languages

English

First Language

Hindi

Intermediate (B1)

References

References available upon request.

Timeline