Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dinesh Arul

IT Analyst
Chennai

Summary

  • A total of 7.5 years of experience with 5 years of experience has support.
  • 2.5 years of experience in the Devops support role.
  • Updating my skills looking up to work on devops culture and have knowledge of tools (GitHub,Jenkins,Docker, Kubernetes,Openshift, Terraform Basic).
  • Have work experience with ServiceNow infrastructure implementation and BMC flex label deployment for blue and green zone deployment from UAT stag to production stage.
  • Focus work on reducing impact in production and reducing downtime.
  • Currently worked for the Citi Bank project on the DCH application for email and SMS delivery module architecture implementation support from tech live to project live.

Overview

9
9
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

IT Analyst

Tata Consultancy Service
Siruseri
05.2022 - 10.2023
  • Handle blue and green zone deployment for APAC and EMEA region.
  • Participte in BAU changes in release call and present change in CAB.
  • Responsible to reduce downtime and escalate issue to Citi managers.
  • Build label deployment from UAT to PROD & COB environment to follow up ITSM.
  • Handling and raising request from SERVICE NOW for emergency changes in INC fix.
  • Deployment validation in OPENSHIFT and finding the root cause for the issues.
  • Coordinate with the team for INC and REQ changes and work with the cloud team (Paas) service.
  • Documenting and tracking the change updating in the Confluence page for team collaboration.

Support Engineer

Detect Technologies
Chennai
09.2019 - 10.2021
  • Daily standup meeting to participate in software requirements.
  • Responsible first-level feedback and UI changes based on the project.
  • End-user testing application before release to the client.
  • I worked with the QA team to raise first-level bugs in the UI.
  • Team management for operations work for Pan India
  • SOP document and tracking changes for team collaboration.
  • I worked closely with project managers and the CTO about client feedback and improvement.

Support Engineer

Infonet Solution - Client (Isuzu Motors)
Andhra Pradesh
11.2016 - 10.2018
  • Assisted customers and resolved technical issues they faced.
  • worked with the vendor at level 1 on gathering project-based requirements
  • I worked for the MES application, collecting logs day by day to avoid downtime.
  • Handled a Japanese client to fix a technical issue
  • The leading team members are responsible for handling client-facing issues.
  • Have responsibility to take care of asset inventory.
  • Documentation and tracking of the changes for team collaboration.

Analyst

HCL
Chennai
07.2014 - 09.2016
  • Holding customer data to analyze the document to validate the profile.
  • Work has a team for new project improvements and participates in Kaizen activities to improve the process.
  • I worked on the application tool for document validation and corrections.
  • Weekly call with client on 100% SLA achievement.
  • Report on resolving technical issues with systems.
  • Act as a team leader in the absence of the team leader.
  • Documentation and tracking of the issue for future reference will help resolve the problems.

Education

BTech - IT

Abdul Hakeem College of Engineering And Technology
Vellore
08.2011 - 05.2014

Skills

    SERVICE NOW

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Timeline

IT Analyst

Tata Consultancy Service
05.2022 - 10.2023

Support Engineer

Detect Technologies
09.2019 - 10.2021

Support Engineer

Infonet Solution - Client (Isuzu Motors)
11.2016 - 10.2018

Analyst

HCL
07.2014 - 09.2016

BTech - IT

Abdul Hakeem College of Engineering And Technology
08.2011 - 05.2014

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Dinesh ArulIT Analyst