Dinesh Asokan
Chennai,TN
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
5
5
years of professional experience
Work History
IT Technical Support Executive
Inspirisys Solutions - Tata Realty
11.2024 - Current
- Managed high levels of call flow and responded to technical support needs.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Generated reports to track performance and analyze trends.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Monitored system performance to identify potential issues.
- Managed various IT projects to meet deadlines and customer requirements.
- Determined best methods for IT to support key business objectives.
Test Engineer
Tamil Bee App
02.2021 - Current
- Prepared Test Scenarios for the Functionalities and Test Cases for each Scenarios
- Executed the Test Cases on variety of devices & simulators and generate status report
- Building, Testing and sharing apps on multiple platforms including Windows, Android and IOS
- Participating in code reviews with developers to fix issues
- Release versions for internal testing using Apple’s App Store Connect/TestFlight and Google’s Play Console.
Education
B.E - Computer Science and Engineering
St. Peters College of Engineering and Technology
01.2020
Higher Secondary Education - undefined
VOC Vidyalaya Matriculation Higher secondary school
01.2016
SSLC - CBSE Syllabus - undefined
SKNS PMC Vivekananda Vidyalaya Junior College
01.2014
Skills
- Technical consulting
- Technical support
- Team collaboration
- Problem-solving aptitude
- Communication skills
- Business intelligence testing
- Database management
- Relationship building
- Interpersonal communication
- Customer service
- Data analysis
- Report building
Training
- Q-spiders Software Testing
- Completed Testing Course in Q-spiders Software Testing Training Institute.
- Participated in Real Time project as a Test Engineer to test the Research 360 stock analysis (Motilal Oswal) application
- QA Automation course (SDET) @ Crio.do
Timeline
IT Technical Support Executive
Inspirisys Solutions - Tata Realty
11.2024 - Current
Test Engineer
Tamil Bee App
02.2021 - Current
Higher Secondary Education - undefined
VOC Vidyalaya Matriculation Higher secondary school
SSLC - CBSE Syllabus - undefined
SKNS PMC Vivekananda Vidyalaya Junior College
B.E - Computer Science and Engineering
St. Peters College of Engineering and Technology