Professional with a robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution.
Adept at implementing innovative solutions that enhance productivity and operational effectiveness.
Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.
Overview
20
20
years of professional experience
Work History
Manager
Evalueserve
Gurgaon
2013.09 - Current
Solely managed research broker vote process to evaluate research and sales performance.
Analyzed feedback, identified trends, and flagged performance gaps between votes and billable hours.
Developed and published monthly Tableau and MS Excel reports on key KPIs such as revenues and sales interactions.
Created briefing packs for client and internal reviews to translate complex data into actionable insights.
Led eight-member research broker vote team, ensuring timely and accurate report delivery.
Established KPIs, provided associate training, and managed performance metrics for the team.
Prioritized workloads, performed quality assurance, and managed publication of dashboards and MIS reports.
Coordinated with account managers to address queries, monitor sales interactions, and establish KPIs.
MS Access Developer
Avaya Global Services
Pune
2013.05 - 2013.09
Improved efficiency and data management by integrating Excel models with the MS Access database.
Developed custom queries and billing reports, and consolidated inventory data from multiple systems into a central database using VBA and MS Access.
Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
Senior Analyst
SG Analytics Pvt. Ltd.
Pune
2006.03 - 2013.05
Successfully led teams on both pilot and long-term Information Processing and Reporting projects for global asset management firms and information providers.
Collaborated with the advisory team, leveraging advanced Excel and MS Access skills to interpret and analyze POS data, delivering forward-looking insights on device supply, end-demand trends, and competitive dynamics.
Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
Mentored junior analysts, fostering professional development while enhancing overall team performance.
Architected a central platform to consolidate data and automate live approvals, cutting manual effort by 50%, and significantly reducing errors
Translated complex data into strategic business intelligence by developing a critical process for evaluating research and sales performance, and expanding the live dashboard suite from 2 to 6
Leadership and cross-functional collaboration:
Led and mentored an 8-member team to deliver consistent, high-quality results by fostering a collaborative and goal-oriented environment
Acted as the key liaison between business and IT, managing change and facilitating UAT, JIRA, and Confluence to ensure seamless technology implementation