Dinesh Kumar

• Improved project efficiency by streamlining engineering processes and implementing innovative solutions.
• Monitored employee performance to keep projects on task.
• Mentored junior engineers, providing guidance in best practices and fostering professional growth opportunities.
• Delivered high-quality products by collaborating closely with sales teams to understand customer needs and translate them into viable solutions.

• Coordinated with external vendors during system implementations or upgrades, ensuring timely completion within project constraints.
• Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting.
• Implemented software updates across multiple platforms, maintaining optimal functionality and security standards.
• Applied knowledge of IT best practices to tackle new challenges and make educated decisions.

Worked on managed services products (M-WIFI, M-BIA, MBB, M-SD_WAN, M-FIREWALL)
Configure L2 Switches (TP-Link, D-Link, Edge core)
Configure L3 Routers (Microtik M750, M450, CCR, Inventum S3, M3)
Hands on knowledge of different types of Access point controller and knowledge of configure and onboarding
(Ruckus 310,510,710, Tp Link EAP-245, Udaya)
Tools used: -CRM, NAGIOS, AMIYO, WINBOX, UNIFY, UMP, INAS, RUCKUS CONTROLLER, TPINK CONTROLLER, UDAYA CONTROLLER, FORTIMANAGER, VERSA
Working in Network Service Group TAC team and troubleshooting the escalated cases of Internet
Basic understanding of Fortinet firewall.

Network Support & Troubleshooting: Respond to customer calls and emails to diagnose and resolve connectivity, latency, and configuration issues quickly to minimize downtime
Router & Device Configuration: Install, configure, and maintain routers, switches and Ip camera.
CCTV System Installation: Assess site needs and install IP‑based CCTV systems (cameras, cabling, NVRs), ensuring smooth integration with existing network infrastructure
Cost Estimation & Quoting: Prepare detailed cost breakdowns for hardware, services, and labor coordinate with vendors for quotes and issue purchase orders
Monitoring, Documentation & Reporting