DINESH KUMAR. D
Chennai
Summary
Senior manager with 13 years of experience in improving business plans and daily operations through planning and problem-solving. Drives process improvements that increase productivity and strengthen team performance. Applies strong communication skills to identify gaps, implement changes, and support employee development. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Senior Manager
Computer Age Management Services Limited
Chennai
03.2026 - Current
- Supporting managers and deputy managers across teams within Alternative Investment Funds.
- Migrated the onboarding workflow from CAMS Gift City, Ahmedabad, Gujarat, to CAMS Chennai.
- Set up centralized onboarding support team at CAMS Chennai to track onboarding applications for domestic and international investors.
- Reviewing of investor applications in digital and physical format against SEBI rules and checklist requirements.
- Monitoring investor onboarding, KYC, AML, and FATCA filings for RTA processing, while managers reported post-onboarding activities for respective AMCs, including welcome communication, credit confirmation, unit allotment, statement issuance, and corporate action reporting to SEBI through NSDL and CDSL.
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
- Overseeing talent acquisition, training, and development programs to build high-performing teams.
Loan Ops Support Supervisor
Citi Corp Services India Private Limited
Chennai
10.2025 - 03.2026
- Supported India loan operations team with routine BAU activities from Chennai CSIPL, in coordination with the Mumbai team.
- Assisted AMC clients with team members to manage loan requests, allocations, task completion within TAT, and follow-up on approvals from RMs, and SRMs.
- Reviewed random daily samples of processed loan applications to check processor quality.
- Worked with team members to simplify approval monitoring and streamline process updates through Outlook emails.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Operations Manager - Australia Operations
Citi Corp Services India Private Limited
Chennai
04.2023 - 09.2025
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help companies evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Effectively focused on process migrations as a business decision on sale of Citi Australia retails to National Australia Bank.
- Moving team members internally within Citi to various teams as a result of this migration.
- Proud to inform that we have settled all the Team mates within Citi as per their convenience and expectations .
- This also improves my collaboration with most of the senior officials in Citi to learn more about Citi Focus on Investment / Private banking .
Team Leader - Australia Operations
Citi Corp Services India Private Limited
Chennai
11.2021 - 03.2023
- Supervising a team of 25 or more members based in two different locations in India to support Australia’s Consumer Operations.
- Overall project management and carrying responsibilities for team development on onboarding, account maintenance, customer maintenance, and term deposit activities.
- Built strong relationships with clients through a positive attitude, and attentive responses.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Maintained a positive work environment that promoted collaboration between team members.
Processing Officer - Australia Operations
Citi Corp Services India Private Limited
Chennai
07.2015 - 11.2021
- Individual & Entities Clients KYC
- Performing AML & Sanctions Screening
- FATCA & CRS Compliance Review
- Handling Account Maintenance requests for clients
- Assist Bank in AML, KYC & CDD information maintenance
- Managing Wealth customer account maintenances such as, FATCA/CRS maintenance & reporting - FATCA compliance, US Tax forms (W8, W9)
- Booking Term deposits for the Customers .
- Trained new incumbents on procedures and guidelines to transfer knowledge and maintain process consistency.
- Updated knowledge about new products, procedures and organizational changes to respond to client requests.
Debit Card Fraud Prevention Specialist
Quatrro Global Services
Chennai
06.2013 - 06.2015
- Preventing Debit card Transactions from Frauds on Online transactions and Point of sale.
- Reviewing & Checking customer history and spend analysis to Pass or Block cards for the Customer .
- JP Morgan Chase is the only bank which prevents customers from frauds before card swiping done with Merchants or at any POS .
- Review on transactions and receipts to identify any suspicious activity.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Proactive on learning new methods to prevent and streamline the incorrect blocks on cards to delight the customers .
Education
MBA - Human Resources Management
Pondicherry University - Loyola Twinning Programme
Chennai05.2016
Bachelor of Arts - Accounting And Finance
Loyola College
Chennai05.2013
Skills
- Business process management
- Strategic thinking
- Problem solving
- People management
- Planning and productivity
- Quality assurance
- Policy compliance
- Risk management
- Customer onboarding
- KYC review
- AML screening
- FATCA reporting
- RTA coordination
- Process migration
- Operations management
- Team leadership
Languages
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Personal Details
Name: Dinesh Kumar. D
Father's Name: Dhanasekar. M
Date of Birth: 04/05/1992
Nationality: Indian
Religion: Hindu
Gender: Male
Marital Status: Married
Permanent Address: Flat No. 19, Block C2, Chandrasekar Apartment,
Viswanathapuram 3rd Street, Kodambakkam, Chennai, 600024.
Declaration
I hereby declare that the above-mentioned information is true to the best of my knowledge and belief.
Place: Chennai-24 Yours Faithfully,
Date : (DINESH KUMAR. D)
Timeline
Senior Manager
Computer Age Management Services Limited
03.2026 - Current
Loan Ops Support Supervisor
Citi Corp Services India Private Limited
10.2025 - 03.2026
Operations Manager - Australia Operations
Citi Corp Services India Private Limited
04.2023 - 09.2025
Team Leader - Australia Operations
Citi Corp Services India Private Limited
11.2021 - 03.2023
Processing Officer - Australia Operations
Citi Corp Services India Private Limited
07.2015 - 11.2021
Debit Card Fraud Prevention Specialist
Quatrro Global Services
06.2013 - 06.2015
MBA - Human Resources Management
Pondicherry University - Loyola Twinning Programme
Bachelor of Arts - Accounting And Finance
Loyola College