Dinesh Kumar V
Bangalore
Summary
Dynamic and results-oriented professional with over 8 years of experience in HVAC service operations, specializing in VRV/VRF, Ductable, Cassette, Tower and Split air conditioners. Proven ability to effectively manage AMC contracts, collect payments, acquire new customers, and maintain strong relationships. Consistently achieve monthly billing targets and ensure seamless contract renewals for both comprehensive and non-comprehensive customers. Expertise in fostering customer satisfaction and driving business growth through efficient service delivery and strategic planning.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Deconcord HVAC Systems and Solutions Pvt. Ltd.
06.2016 - Current
- Managed and executed AMC contracts for VRV/VRF, Ductable, Cassette, Tower, Split Airconditioners.
- Oversaw the billing process, ensuring timely and accurate invoicing for AMC services.
- Achieved and exceeded monthly billing targets by streamlining service operations and upselling services.
- Directed payment collection activities, maintaining a high collection rate while fostering customer goodwill.
- Facilitated contract renewals, building strong relationships with comprehensive and non-comprehensive customers.
- Acquired new customers through targeted outreach, referrals, and strategic partnerships.
- Coordinated service schedules, ensuring timely preventive maintenance and emergency repairs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Established long-term relationships with clients by delivering consistent high-quality service and support for their HVAC needs.
- Improved HVAC system efficiency by conducting regular maintenance and troubleshooting tasks.
- Optimized the performance of HVAC equipment with routine maintenance and inspections.
- Developed preventive maintenance plans to minimize downtime and extend the life of HVAC equipment.
- Enhanced customer satisfaction by providing timely and reliable HVAC repair services.
- Worked overtime, holidays and weekends to accommodate company needs.
- Traveled to job sites for both scheduled and emergency appointments.
- Streamlined project timelines for HVAC installations through effective communication and coordination with team members.
Team Leader
Flipkart
01.2015 - 01.2016
- Worked as a Team Leader in Mother Hub Operations
Supervisor
Amazon
01.2013 - 01.2015
- Worked as a Supervisor in Logistics Operations
Education
B.sc - Maths
Bangalore University
01.2012
PUP -
John Britto higher sec.school
01.2009
Skills
- Annual Maintenance Contract (AMC) management
- Payment collection and reconciliation
- Customer acquisition and retention strategies
- Comprehensive and non-comprehensive AMC handling
- Contract negotiation and renewals
- Monthly billing target achievement
- CRM and ERP tools proficiency
- Excellent communication and relationship-building skills
Languages
English
Kannada
Tamil
Hindi
Telugu
Timeline
Assistant Manager
Deconcord HVAC Systems and Solutions Pvt. Ltd.
06.2016 - Current
Team Leader
Flipkart
01.2015 - 01.2016
Supervisor
Amazon
01.2013 - 01.2015
PUP -
John Britto higher sec.school
B.sc - Maths
Bangalore University
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