Dinesh Manohar Patil
Goregaon East
Summary
Experienced Data Entry, MS Excel, V lookup, Pivot, Co-ordination, Maintain Stock Record in Hotel Industries, Fire Operator in Hotel Industries, Safety officer, working in Back Office Experience in Reliance and HDFC and Videocon
Looking for a position at company where I can maximize my customer service management skills, project management and leadership skills.
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
17
17
years of professional experience
Work History
Senior Associate
Tata Consultancy Services Ltd.
08.2023 - Current
- Make sure eligible members are informed of retirement date and plan
- Process member retirement claims using Bancs application
- Check if post retirement contribution received after member retire from the company and process the payments
- Prepare Real Time Information (RTI) reports & submit to HMRC
- Processing member payment with claim in case member wants to transfer their money from nest to other scheme like Standard life , Just
- Nest Pension - UK
Executive Backhand coordinator
Network Techlab (I) Pvt. Ltd.
12.2018 - 07.2021
- Making Sales Quotation, Purchase Request, Order Quotation
- Co-Ordination with customer, clients, logistic Team, End user
- Marinating Sales Data Month Wise in Excel
- Making Report of Quarterly Sale
- Reverting Customer Queries on Mail
- Working in SAP Business Software
CS Coordinator
Strides HR Solutions (Videocon D2H)
09.2015 - 11.2018
- Managing Customer Service Operations in assigned territory
- Managing team20 Engineers
- All level recruitment of service engineers and coordinators
- On job training and mentoring of new recruits
- Live quality check of engineers for install improvement
- Conducting meeting with team for technical planning updates and progress
- Ensure customer satisfaction
- Audit and monitoring of service center activities like infrastructure audit, Installation & Field Repair TAT, response time, repeat call
- Managing team of6 MDU Engineers
- Testing and Trouble shooting of DTH equipment
- Material management
Fire & Safety Officer
Kanra Fire (TajLandsEnd) Bandra
08.2009 - 01.2013
- Monitoring and guide the workforce in assigned area on general safety
- Ensure Daily tool Box Talk in Assigned Area
- Infection of work site through different checklist
- Inspection for Unsafe act and Unsafe Condition in assigned area
- Ensuring Safety during Crane Operation at the Side
- Implementation of Fire Prevention available as per Job Requirement
- Implementation safety and create safety awareness among the employees through different safety campaigns
- Incident reporting and investigation
- Emergency Plan and Organize Mock Drill
- Make Sure that House is Maintain all the entire line of worksite
- Regular visits to dealer and distributor to maintain relationship
- Prepare Daily Report and Send it to Security Manager
Back Office
Shah Majumdar (Reliance Communication)
02.2008 - 08.2010
- Prepaid Department
- Scrutiny of Documents
- Post Paid Department
- Customer Satisfaction
Education
M.Com -
Mumbai University
01.2015
T. Y. B. Com -
Mumbai University
01.2012
H. S. C. -
Maharashtra Board
03.2009
S. S. C. -
Maharashtra Board
03.2005
Skills
- Knowledge of Microsoft Office ( MS Excel, V lookup, Pivot )
- Knowledge of Internet, E-mails and Outlook
- Performance monitoring
Languages
English, Marathi, Hindi
Languages
English, Hindi, Marthi
First Language
Disclaimer
Date of Birth :28 Jan1989. Marital Status : Unmarried. I hereby declare that all the above information is true to best of my knowledge and will produce the necessary documents/certificates whenever required. Date: - Place: - Mumbai.
Typing Speed
30 Words Per Minute.
Professional strengths
- Enthusiastic, energetic and dedicated Customer Service Professional
- Customer service management
- Complaint handling & resolution
- Customer satisfaction enhancement
- Goal-oriented and ability to handle multiple tasks
- Organized, decisive with strong leadership skills
- Ability to work under pressure
- Performance measurement
- Material management
Timeline
Senior Associate
Tata Consultancy Services Ltd.
08.2023 - Current
Executive Backhand coordinator
Network Techlab (I) Pvt. Ltd.
12.2018 - 07.2021
CS Coordinator
Strides HR Solutions (Videocon D2H)
09.2015 - 11.2018
Fire & Safety Officer
Kanra Fire (TajLandsEnd) Bandra
08.2009 - 01.2013
Back Office
Shah Majumdar (Reliance Communication)
02.2008 - 08.2010
M.Com -
Mumbai University
T. Y. B. Com -
Mumbai University
H. S. C. -
Maharashtra Board
S. S. C. -
Maharashtra Board
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