Summary
Overview
Work History
Education
Skills
Timeline
Generic

DINESH S

CHENNAI

Summary

8+ years of experience in Cisco voice/collaboration products in the vertical of deployments, implementation, troubleshooting and support in the enterprise grade set up’s.

Overview

9
9
years of professional experience

Work History

Senior Specialist

HCLTech
01.2022 - Current
  • Design and Support of enterprise customer network, including troubleshooting voice and contact center solutions.
  • Extensive experience and knowledge on CUCM, Unity Connection, UCCX, Cisco CUBE, Gateways, PRI and SIP.
  • Implementation and Support of Microsoft Teams Phone System, Direct Routing and Microsoft Teams Rooms.
  • Good technical experience in Genesys pure cloud call routing, Edge groups, trunks, Real time and historical reporting.
  • Managed multiple design and migration projects from legacy IPT to Cisco IPT infrastructure.
  • Strong understanding and knowledge on Audio codes SIP trunking.
  • Professional Experience in developing, configuring and testing large scale voice & contact center solutions.
    Worked closely with diverse group of coworkers to deliver project requirements, develop solutions and meet deadlines.

Consultant

Capgemini Technologies Service India Limited
07.2020 - 01.2022
  • Delivering L2&L3 level of voice support – Leading a team - Hands-on experience in configuring implementation, up-grades, support related activities of various voice elements like, CUCM, Gateways, PRI, CUBE, Unity, UCCX etc.,
  • Managing and troubleshooting of Cisco meeting server, tele-presence server, endpoints like SX 30 and MX300 and other video endpoints.
  • Worked with the automation team for the management of the on-boarding and off-boarding users. Verasmart call accounting server configuration and troubleshooting.
  • Worked closely with voice architects in standardizing voice infra and preface to Avaya voice architecture.
  • Good in handling UCS, VMware/ESXi environments and basic understanding on SONUS SBC. Knowledge on Amazon-Connect contact center solution and MS teams.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.

Senior Associate Engineer

Verizon India Pvt Ltd
05.2018 - 07.2020
  • Delivering Tier-2 support for the clients, Johnson & Johnson, State Street, Xerox, National Grid and Delhaize for their enterprise-wide, geographically spread voice and IM architecture.
  • Strong understanding and knowledge on various collaboration products such as Unified Communication Manager, Unified Communication Manager Express, Unity Connection, IM&P, UCCX, Expressway servers, UCS servers, CER, CUBE & Voice Gateways.
  • Analyzing RTMT based health audits, and performing respective corrective actions, via., approved change requests, in sync-with the client partner. Strong knowledge in troubleshooting issues with CM traces, de-bugs and other logs.
  • Led 12+ technical resources of various locations in delivering seamless support and customer experience. Active member in developing in-house documentation on incident management, problem management, change management, workflow etc.
  • Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.

Network Engineer

Hexaware Technologies Ltd
04.2015 - 05.2018
  • Responsible for the investigation, diagnosis of all VOIP related issues, till their rectification. Assisting Cisco-TAC, in end-to-end troubleshooting phases, in case of business impacting outages.
  • Preparing various reports on Network availability, Daily/weekly ticket flow, system alerts, vendor management and outages, to support the on-going project implementation phases.
  • Configuring Dial Plans Call Routing using Route groups, Route lists, Route patterns, Class of Control – Partitions, CSS and Troubleshooting using Dialed Number Analyzer (DNA), CUCM Reports – Route Plan Report, Call Detailed Record (CDR) Analysis and Reporting, Real Time Monitoring Tool (RTMT), Disaster Recovery System (DRS)
  • Well-versed with the SOP (Standard process/procedure document) needs of the client. Familiar in creating low/high level design diagrams with MS Visio.

Education

Bachelor Of Engineering - Electrical And Electronics Engineering

Dhanalakshmi College Of Engineering, AU
Chennai, India
05.2014

Skills

  • Technical Support
  • System Upgrades
  • User Support
  • Project Management
  • VoIP Systems
  • CUCM, Unity, UCCX, MS Teams, MTR
  • Audio Codes, CUBE, SIP, SBC
  • IP Telephony Support

Timeline

Senior Specialist

HCLTech
01.2022 - Current

Consultant

Capgemini Technologies Service India Limited
07.2020 - 01.2022

Senior Associate Engineer

Verizon India Pvt Ltd
05.2018 - 07.2020

Network Engineer

Hexaware Technologies Ltd
04.2015 - 05.2018

Bachelor Of Engineering - Electrical And Electronics Engineering

Dhanalakshmi College Of Engineering, AU

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