Dinesh Jindal
Hyderabad,TG
Summary
- Over 28 years of experience in Business and Technology consulting, with a strong focus on Program Management and Digital Transformation. Proven track record in managing cross-functional business transformation programs, conducting process discovery workshops, and implementing technology solutions. Expertise in developing growth strategies and designing enterprise application architectures to support future growth. Successful in leading new business initiatives from inception to stable operations while driving revenue growth in assigned accounts.
Overview
28
28
years of professional experience
Work History
Senior Manager
E&Y Business Consulting
09.2021 - 07.2024
- Advising clients and managing delivery teams across Europe, Middle East, India, Africa regions, with focus on digital and IT operations transformation & performance/EBITDA improvement
- Greenfield Fiber Broadband Operator, Engagement Delivery Leader: Advising on IT operational processes and System implementation, Business Process Design & modelling, Asset monetization and pricing strategy, Regulatory policy aspects and business alliances
- Design assurance for IT system modernization for a South African Telco: evaluated business requirements, documented to-be processes and E2E solution architecture to ensure that existing functionality and BAU operations are not impacted, and new system capabilities are leveraged; Resulted in ~5% savings in overall project cost
- Business Requirement analysis and Prioritization for a US broadband service provider created a business process automation and transformation roadmap for their client onboarding and billing operations.
- Direct Overhead cost Optimization: prepared a resource optimization plan for their global support organization across 11 identified role clusters and prepared a plan to save ~€80M over 3 years and improve EBITDA margins for a French IT services MNC
Independent Consultant
Various Companies
Mumbai
04.2018 - 08.2021
- Advised clients across manufacturing, agriculture, and EdTech on business diversification and enterprise architecture projects.
- Developed new digital service offerings for EY's Media and Entertainment consulting practice while identifying telecom client leads.
- Led process automation initiatives at Bridgelabz, implementing RPA and digital marketing tools to achieve multi-fold growth objectives.
- Guided Educartis CEO in building an MVP for a new service offering aimed at market expansion.
- Managed business transformation programs at Knowledgehut Solutions, achieving threefold growth through PMO oversight of enterprise application architecture.
- Collaborated with Mehta Group Board to evaluate over 30 initiatives, identifying four viable business diversification opportunities with detailed business plans.
Senior Manager - Professional Services
CSG International
06.2016 - 03.2018
- Delivery Lead for Digital & IT transformation projects in Indian subcontinent
- Managed delivery (worth ~500K -1M) for Vodafone India, Reliance Communications and Dialog Sri Lanka accounts
- PMO for multiple product implementations and drove ~$200K new deals within the accounts through CRs and Product enhancements
Assistant GM - IT Strategy & New Initiatives
Reliance Communications
08.2010 - 06.2016
- Analytics: Program managed SAS DW & Analytics Platform, SAS DQ de-duplication solution deployment across 23 states in India
- Business Intelligence: Designed and program managed delivery of cell tower level profitability dashboard and SMS based sales quota tracking solution for retail sales team
- IT demand management including business requirement analysis and prioritization; acting as a first port of call for the wireless business unit for system enhancements and customizations.
- Digital Transformation: Led Sales Force Automation Project including requirement analysis, RFP development, vendor evaluation and selection of the solution for automating the entire sales and distribution function for wireless and enterprise businesses.
- Digital Self-care: Managed requirement gathering, development, deployment and further enhancements of customer self-care App for Android, iOS platforms; business requirement analysis/program management for online discussion forum for customer care.
- Consolidation of the IT function: Managed consolidation of BU level IT teams in to a separate shared services group entity to enable significant IT Opex savings
- Devised ROI Measurement Model for IT developments by in-house team and monitoring post implementation business benefits
- Managed Technology Platform Upgrade & Migration Project including concept, business case development, management approvals and Project management across multiple lines of business.
Assistant GM - Technology & New Opportunities (Chairman's Office)
Reliance Communications
04.2008 - 08.2010
- Key member of Corporate Strategy/Special Projects team in the Chairman's office to conceptualize & execute strategic projects of wireless BU for network expansion, Tower sharing business set-up and driving new product launches & technology partnerships.
- Lead a team of external consultants to evaluate the wireless data business to identify improvement opportunities, prepare a deployment, and launch plan for EVDO services in the country.
- Due Diligence for two large M&A transactions- developed the synergy valuation model and post-merger integration plans.
- Developed models for evaluating new investments by company in 3rd generation wireless technologies
- Managed PMO for upgrade of 15,000 Radio sites with Capex of 250m USD. Conducted senior-level commercial & contract negotiations for Tower sharing with other telecom operators in India.
- Program Manager for the Wireless Business Transformation & execution of strategic initiatives across multiple functions/units.
Manager - Strategy & Ops Consulting
Deloitte Touche Tohmatsu
06.2007 - 04.2008
- Responsible for Business development & execution of strategy consulting and business process improvement, technology implementation and post-merger integration projects across Hospitality, Oil & Gas and Pharma sectors
Senior Strategy Consultant
IBM Global Business Services
09.2006 - 06.2007
- Lead Business Analyst for Service Delivery Platform Project for Bharti Airtel. Consulted on tech strategy, operational & change management, technical impact analysis & development of operational processes
- Defined the process blueprint for developing a model to measure business benefits & revenue gains from content services. ($100m project over five years)
Senior Consultant - Strategy Lab, TME Practice
Capgemini India
04.2004 - 09.2006
- Responsible for tracking global telecom trends, thought leadership content, consulting bids & assignments for UK & European clients, which I helped scale from being an internal support unit to externally billable assignments as subject matter expert.
Assistant Research Manager
International Data Corporation (IDC)
04.2000 - 04.2004
- Started as Analyst & established the Telecom Services Research Unit, that grew into a full-service offering across telecom, broadband & ecommerce segments. Revenue grew from INR 500k to 4M ~10% of IDC India revenue.
Project Manager
Manu Intl Pvt Ltd
09.1997 - 06.1998
Engineer-Projects & Marketing
Cheema Engineering Services Pvt Ltd
07.1996 - 08.1997
Education
MBA - Finance & IT
International Management Institute
New Delhi, India03-2000
B. Tech. - Mechanical Engineering
Govt. Engineering College
Thrissur, India12-1995
Volunteer Experience
- Sucseed Indovation, Honorary Sector Curator, March'23 Onwards: Evaluated 20+ early-stage Enterprise SAAS, HRTech, Data Analytics and Gen-AI CIM startups for equity investment
- Supported setup of an entity specialized in horizontal business process standardization and outsourcing
Professional Development
- ITIL V4 Foundation
- Agile and Scrum
- AWS Cloud Practitioner Essentials
- Azure Fundamentals
- Automation Anywhere Business Analyst
- Salesforce Sales Cloud
- Certification in UiPath RPA Implementation Methodology
- Certified RPA Business Analyst
- PMI.org Project Management
- Brain Bench Certifications
- Cisco CCNA
References
Available on request.
Timeline
Senior Manager
E&Y Business Consulting
09.2021 - 07.2024
Independent Consultant
Various Companies
04.2018 - 08.2021
Senior Manager - Professional Services
CSG International
06.2016 - 03.2018
Assistant GM - IT Strategy & New Initiatives
Reliance Communications
08.2010 - 06.2016
Assistant GM - Technology & New Opportunities (Chairman's Office)
Reliance Communications
04.2008 - 08.2010
Manager - Strategy & Ops Consulting
Deloitte Touche Tohmatsu
06.2007 - 04.2008
Senior Strategy Consultant
IBM Global Business Services
09.2006 - 06.2007
Senior Consultant - Strategy Lab, TME Practice
Capgemini India
04.2004 - 09.2006
Assistant Research Manager
International Data Corporation (IDC)
04.2000 - 04.2004
Project Manager
Manu Intl Pvt Ltd
09.1997 - 06.1998
Engineer-Projects & Marketing
Cheema Engineering Services Pvt Ltd
07.1996 - 08.1997
MBA - Finance & IT
International Management Institute
B. Tech. - Mechanical Engineering
Govt. Engineering College
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