Dinu Mahdeley
Indore
Summary
Dynamic Senior Relationship Manager with a proven track record at NUVAMA WEALTH MANAGEMENT, excelling in client engagement and portfolio management. Recognized for driving new business development and achieving high client satisfaction through strategic financial planning and exceptional service. Adept at navigating complex financial situations while fostering lasting relationships with high-net-worth individuals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Relationship Manager
NUVAMA WEALTH MANAGEMENT
INDORE
06.2024 - Current
- Built trust with clients by maintaining confidentiality and handling sensitive information professionally at all times.
- Worked with branch partners to maximize sales efforts to business customers and cross-sell other products and services.
- Requested customer feedback to drive client satisfaction and retention while quickly remedying issues.
- Collaborated with internal teams to deliver comprehensive wealth management services, maximizing client satisfaction and loyalty.
- Managed a diverse portfolio of high-net-worth clients, ensuring satisfaction and retention through personalized attention and strategic planning.
- Served as a trusted advisor to high-net-worth individuals, fostering loyalty through consistent delivery of exceptional service.
- Conducted comprehensive financial analyses to identify client goals and develop personalized strategies.
- Organized educational seminars for current and prospective clients on topics such as retirement planning, risk management, tax planning, and investment strategies.
- Frequently reviewed client accounts and plans to understand if economic changes or situational concerns necessitate changes in financial plans.
- Assisted clients in navigating complex financial situations, such as divorce or inheritance, by providing expert advice and compassionate support.
- Prepared and interpreted financial document summaries, investment performance reports, and income projections.
- Provided ongoing portfolio monitoring and rebalancing, ensuring alignment with clients' evolving objectives and market conditions.
- Developed new business opportunities through targeted marketing efforts and strategic partnerships within the community.
- Maintained regular communication with clients, providing updates on portfolio performance and adjusting strategies as needed.
- Answered clients' questions and inquiries in regard to individual financial plans and strategies.
- Supported clients during periods of market volatility by offering reassurance and objective advice based on sound analysis.
- Implemented tax-efficient strategies for clients' investment portfolios, minimizing tax liabilities and maximizing after-tax returns.
- Achieved a high rate of referral business from satisfied clients through diligent attention to detail and commitment to excellence.
Relationship Manager Wealth
State Bank of India
INDORE
08.2022 - 06.2024
- I handled HNI client of SBI customer who is maintaining 30 lakh relationship with bank or 50 lakh as whole relationship for family offering.
- Offer various investment product according to suitability of the customer like Mutual fund Portfolio Management and Insurance for life cover and tax planning.
- Participated in regular training offered by corporate office for skill enhancement in MF product current economic update etc.
- Achieve monthly target for MF Insurance SIP new customer acquisition and onboarding existing customer into wealth platform.
- Guide and educate new investment customer to start new investment to achieve their long term and short term goal.
- Fulfilling 360 degree banking and investment need of the customer.
- Taking reference from existing customer for new customer acquisition.
- Monthly compliance certificate submission.
- Conduct and participate financial and investment awareness session in government and corporate institution for SBI wealth marketing.
Branch Manager
HDFC bank ltd
RAIPUR
01.2020 - 07.2022
- Looks after overall branch profitability and compliance.
- Ensure proper scoping is done and target/niche customers identified with active collaboration from concerned Product/Sales Support Teams.
- Strategically Plan for Business Development of the branch with the available resources by understanding their core competencies.
- Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.
- Attain SB nos and values- meet number and value targets.
- Attain CA nos and values in the area- meet number and value targets.
- FD is cross sold to the customers of the Bank and the number and value targets achieved.
- There is higher penetration of FD on individual customers of the branch.
- Salary accounts and NR accounts targets are also met.
- Ensure quality of sourcing is maintained and depletion rates are controlled.
- Ensure that Salary credits reach or exceed the expected Salary Credit targets.
- Ensure the branch is a profit centre by meeting set benchmarks of CASA, breakeven and profitability.
- Overall In charge of monitoring of all costs/expenses for the branch.
- Responsible for meeting the set income targets in all parameters.
- Ensure that all managed portfolios (Preferred/Classic/Imperia, etc) are effectively managed through PBs, RMs, Imperia RM, ABM, etc. and that set targets on each of the portfolios is reached.
- Ensure seamless servicing of PBG & BBG raced HNW customers in coordination with the respective PBG/BBG RM & Supervisors.
- Ensuring staff Awareness on portfolio Targets and achievement (Preferred/Classic/Imperia, etc).
- Ensure that the High Net worth individuals are persuaded to avail the private bank.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
Branch Manager
YES BANK LTD
CHHINDWARA
09.2016 - 12.2019
- Handled profile of branch head looking after day to day branch operations and sales and supervise authorization like all cash, fund transfer NEFT/RTGS etc and scrutiny of KYC document of all accounts CA SA TASC MF registration etc.
- Take care of branch compliance and ensure all monthly report are shared to HO on timely basis.
- Submission of monthly compliance certificate to HO.
- Drive contest run by HO for life insurance general insurance mutual fund etc.
- Guide and motivate staff to participate HO drive and as well as regional drive.
- Also involved in surprise audit of the branch in region and share the report to cluster head for observations noticed and correction within time line.
Branch Operations Manager
KOTAK MAHINDRA BANK
ITARSI
12.2012 - 08.2016
- This diverse role includes operations management of dual responsibility like maintaining branch day to day operations and take care of Retail Assets (Tractor & Equipment Finance Disbursement).
- Responsible for Branch compliance, hygiene & audit.
- Monthly submission of compliance certificate and other statutory reporting to management.
- Secured well controlled audit rating in last FY.
- Self motivated for sourcing CASA for branch.
- Make strategy with branch Manager on how to deepen and pool CASA for the branch.
- Every effort we take to maintain positivity in the branch so branch can move in upward direction.
- FOREX TRANSACTION: Responsible for inward and outward foreign remittance and load/reload of travel card in multiple currency of new and existing customer.
- OVER DRAFT/CC: Responsible for creation CC/OD account in the branch by coordination with HO & Facilitate to create OD against fixed deposit at branch level.
- GOLD LOAN SOURCING AND DISBURSEMENT: Taking care of gold disbursement at the branch.
Assistant Manager
AXIS BANK LTD
SHAJAPUR
06.2007 - 11.2012
- Ops (Retail Branch Banking): This diverse role includes operations management for standalone branch of the bank, customer relationship management and profit generation with the coordination to different verticals of the bank.
- Overseeing statutory compliance taking adequate measures to ensure conformance to guidelines prescribed by RBI and other regulatory authorities.
- Adhering to pre-set processes to ensure smooth flow of day-to-day operations.
- Adherence to KYC norms stipulated by RBI for account opening.
- Handled government business like processing of CBDT& CBEC Challan.
- Handled CMS (cash management service).
- Monitoring and ensuring that the service TATs are adhered to as stipulated by the bank.
- To ensure timely processing of instructions given by the clients towards the operation and maintenance of their accounts.
- Handled all branch operational work like cash, cheque collection, RTGS, clearing, issuance of DDs and creation of new deposit accounts (FD/RD).
- Disposal of excess cash to other banks like placing FD against cash, Adherence to cash retention limit of the branch.
- Ensuring adequate availability of cash at the branch ATM, balancing ATM as per customer and ATM GL A/c's.
- Liaison with Charge Back team of Visa & Master Card for debit/credit card related disputes, handling changes & upgrades.
- Focused towards zero defect and No Pendency, self mandated norms with a focus towards Client Service.
- Involved in Making Branch MIS Report.
- Interfacing with clients to acquaint them with products like savings/current accounts, Fix Deposits, New Insurance Products.
Customer Service Executive
Reliance Info stream
Mumbai
10.2006 - 06.2007
- Offering customer services to its client.
- Handled post & Prepaid paid customers.
- Used to attend customers calls and resolved their query.
- Achieved daily calls target.
- Initiate Compliant for customer if they face any problem related to Reliance services.
Education
EXECUTIVE DEVELOPMENT PROGRAM IN ADVANCE FINANCE MANAGEMENT - FINANCE
XLRI XAVIER SCHOOL OF MANAGEMENT
03.2024
Bachelor in Commerce -
Mumbai University
06.2004
Higher Secondary - COMMERCE
C.B.S.E - MUMBAI
06.2001
Senior Secondary -
C.B.S.E - MUMBAI
06.1999
Skills
- Client engagement and acquisition
- Customer service excellence
- New business development
- Retirement and tax planning
- Portfolio management
- Branch operations management
- Relationship management
Certification
- IRDA Certified
- NISM Certified
- Executive Development Program in Advance Finance Management, XLRI Xavier School of Management, 03/01/24
Timeline
Senior Relationship Manager
NUVAMA WEALTH MANAGEMENT
06.2024 - Current
Relationship Manager Wealth
State Bank of India
08.2022 - 06.2024
Branch Manager
HDFC bank ltd
01.2020 - 07.2022
Branch Manager
YES BANK LTD
09.2016 - 12.2019
Branch Operations Manager
KOTAK MAHINDRA BANK
12.2012 - 08.2016
Assistant Manager
AXIS BANK LTD
06.2007 - 11.2012
Customer Service Executive
Reliance Info stream
10.2006 - 06.2007
EXECUTIVE DEVELOPMENT PROGRAM IN ADVANCE FINANCE MANAGEMENT - FINANCE
XLRI XAVIER SCHOOL OF MANAGEMENT
Bachelor in Commerce -
Mumbai University
Higher Secondary - COMMERCE
C.B.S.E - MUMBAI
Senior Secondary -
C.B.S.E - MUMBAI