Dipak Joshi
Aurangabad
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
13
13
years of professional experience
Work History
Manager
Namo Gold And Diamond
Aurangabad
09.2023 - Current
- Directed and supervised team of 20 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Created new strategies for improving customer service and sales.
- Provided support for customers when needed, answering questions about product features and capabilities.
- Achieved company growth and brand development through market expansion and sales.
- Managed and trained cashiers on proper cash handling procedures.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Ensured proper labeling of all Gold And Silver items according to company guidelines.
- Evaluated gold purity using advanced testing equipment and techniques.
Cashier
P N Gadgil Jewellers
Aurangabad
08.2021 - 09.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
Cashier
Waman Hari Pethe Jewellers
Aurangabad
03.2017 - 08.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer orders accurately and efficiently in accordance with established procedures.
- Monitored stock levels in order to identify any discrepancies between actual stock count versus system generated counts.
- Organized complex documents using office technology and software applications.
Sales Executive
Local
Aurangabad
11.2012 - 02.2017
- Handle Shop, stock, attend customer at local cloth store
Education
S S C -
Renuka High School
Aurangabad 07-2010
High School Diploma -
Shreeyash Pratishthan
Aurangabad Skills
- Process Improvement
- Schedule development
- Strategic Planning
- Operations Management
- Staff Management
- Staff Discipline
- Negotiation
- Effective Communication
- Reliability
Languages
Marathi
First Language
Hindi
Upper Intermediate (B2)
B2
English
Intermediate (B1)
B1
Accomplishments
Target Achievement year 2024 - i phone 15
Timeline
Manager
Namo Gold And Diamond
09.2023 - Current
Cashier
P N Gadgil Jewellers
08.2021 - 09.2023
Cashier
Waman Hari Pethe Jewellers
03.2017 - 08.2021
Sales Executive
Local
11.2012 - 02.2017
S S C -
Renuka High School
High School Diploma -
Shreeyash Pratishthan