DIPALI TIWARI
Mumbai
Summary
Expert in streamlining business operations across various sectors to enhance growth and efficiency. Proven track record as a Branch Operations Manager in banking, driving profitability through strategic planning and disciplined management. Knowledgeable in regulatory compliance and operational best practices, leading to improved performance and business expansion. Strong leadership skills combined with a focus on solving complex challenges effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Branch Operation Manager
NEW INDIA CO OPERATIVE BANK LTD
Mumbai
11.2022 - Current
- Optimized inventory management of cash and supplies to ensure resource availability.
- Streamlined operational procedures to elevate customer service quality.
- Processed loan sanctions and disbursements by reviewing files for the sanction committee.
- Administered gold loan operations at the branch level while performing due diligence.
- Handled day-to-day branch functions, ensuring efficient deposit mobilization and cash management.
- Conducted reviews of processes to uncover areas for efficiency improvements.
- Led supervision of teller and loan officer activities for effective service delivery.
- Performed audits on branch operations to enhance compliance and effectiveness.
- Prepared monthly reports on branch performance metrics.
- Analyzed weekly sales figures and adjusted staffing accordingly.
- Organized daily workflow to maximize efficiency and productivity.
- Initiated marketing campaigns to promote products and services offered by the branch.
- Resolved customer complaints in a timely manner.
- Monitored staff performance and provided feedback.
Branch Operations Manager
UTKARSH SMALL FINANCE BANK
MUMBAI
03.2022 - 11.2022
- Executed marketing campaigns that significantly promoted branch products and services.
- Conducted thorough reviews of customer accounts for accuracy and completeness.
- Maintained precise financial transaction records in line with compliance standards.
- Enhanced customer experience through implementation of new operational procedures.
- Oversaw inventory management of cash, supplies, and other resources.
- Resolved worksite damage and product issues, elevating vendor and customer satisfaction ratings.
- Established effective filing systems to improve operational efficiency and traceability.
- Trained assistant managers comprehensively on policies regarding banking and customer service.
Customer Service Officer
UTKARSH SMALL FINANCE BANK
Mumbai
07.2019 - 03.2022
- Managed inventory levels of cash, supplies, and other resources.
- Conducted periodic reviews of existing processes to identify potential opportunities for cost savings, or efficiency improvements.
- Reviewed customer account information for accuracy and completeness.
- Analyze and understand client needs and requirements in order to effectively cross-sell NBD and third-party products to the bank.
- Coordinated preparation of external audit materials and external financial reporting.
- Completed month-end and year-end closings, kept records audit-ready, and monitored the timely recording of accounting transactions.
Education
MBA - Marketing Management And Research
Welingkar Institute of Management Development And
MUMBAI04-2025
Bachelor of Commerce - Commerce
S. K. Somaiya Degree College of Arts, Science And
Mumbai, India01-2017
Skills
- Team building and leadership
- Effective communication
- Problem solving and decision making
- Time management
- Marketing strategy development
- Compliance auditing
- Process optimization
- Staff supervision
Awards
- He has been rewarded by the managing director of the company for extraordinary performance
- Has been awarded by 'UTKARSH RATNA 2020 and 2022' for outstanding performance in the respective year
- Has been awarded for 'Exemplary performance in RTD, Fabulous February 2021'
- Has been awarded by 'Max Life Insurance' in New India Co-op Bank for outstanding performance in the respective year
- I received an award from ICICI Prudential Life Insurance for excellence in Amritsar during my tenure
Languages
- HINDI
- ENGLISH
- MARATHI
Certification
- Insurance Regulatory and Development Authority of India(IRDAI) certified
Timeline
Branch Operation Manager
NEW INDIA CO OPERATIVE BANK LTD
11.2022 - Current
Branch Operations Manager
UTKARSH SMALL FINANCE BANK
03.2022 - 11.2022
Customer Service Officer
UTKARSH SMALL FINANCE BANK
07.2019 - 03.2022
MBA - Marketing Management And Research
Welingkar Institute of Management Development And
Bachelor of Commerce - Commerce
S. K. Somaiya Degree College of Arts, Science And