Dipanita Dolai
Process Trainer
Hyderabad
Summary
Dynamic professional with a proven track record in collaborative and fast-paced environments, eager to transition into a new field while leveraging exceptional communication and organizational skills. Expertise in guiding teams through process improvements and facilitating impactful training sessions has consistently driven results. Committed to applying these strengths to foster growth and enhance operational efficiency in a new setting. Prepared to contribute innovative solutions and a proactive approach to team success.
Overview
4
4
years of professional experience
1
1
Certification
4
4
Languages
Work History
Process Trainer (Learning & Development)
Innovative Retail Concept Private Limited (Big Basket)
11.2023 - 12.2025
- Train new hires (managers) and existing staff across operational roles.
- Design and deliver on-the-job training (OJT), induction, and orientation programs.
- Lead Internal Development Programs (IDP) focused on skill enhancement and career growth.
- Facilitate both virtual and in-person training sessions on products and processes.
- Upload and manage training content, job aids, and internal audits using Stepping Stone LMS.
- Lead a team of 12 trainers across the Telangana and Andhra Pradesh regions.
- Conduct field visits and internal audits to assess training effectiveness and SOP adherence.
- Monitor performance, provide feedback, and support continuous improvement.
- Prepare training reports and materials using MS Office tools and Google Forms.
Executive Trainer - (Learning & Development)
Paradise Food Court Private Limited
06.2022 - 10.2023
- Train New and Existing Employees: Conduct structured training for new hires, including Management Trainees, and existing staff such as Restaurant Managers, Assistant Restaurant Managers, Shift Managers, Unit Chefs, and Team Members (FOH and BOH), to ensure consistent performance and alignment with company standards.
- Design and Implement OJT Programs: Develop and execute On-the-Job Training (OJT) programs, initial training sessions, and orientation modules to embed brand values, company policies, and operational procedures.
- Utilize the LMS – Wooqer application: Upload and update training modules, job aids, and internal audit tools on the Wooqer LMS platform to ensure easy access and tracking of learning progress.
- Lead Internal Development Programs (IDP): Drive IDP initiatives focused on skill enhancement, career progression, and succession planning for high-potential employees.
- Develop Job Aids and Training Materials: Create and maintain effective job aids, SOPs, and training documentation to support learning and operational excellence.
- Conduct Field Visits and Store Audits: Regularly visit outlets to assess training effectiveness, ensure SOP adherence, and identify areas for improvement.
- Facilitate Virtual and In-Person Training: Deliver engaging virtual and classroom training sessions covering product knowledge, process excellence, and behavioral skills.
- Manage Staff Certification and Performance Reviews: Oversee certification processes, and conduct periodic performance evaluations to ensure continuous development.
- Performance Management & Coaching: Set clear goals, provide regular feedback, and use performance management tools to align individual performance with organizational objectives.
- Team Engagement and Communication: Create a positive learning environment by encouraging contributions, recognizing achievements, and maintaining open communication channels.
- Technical Proficiency: Use MS Office tools (PowerPoint, Word, Excel) for training content creation, reporting, and documentation.
Education
Bachelor of Science -
Institute of Hotel Management, Kolkata (IHM Kolkata)
Kolkata, India05-2022
Diploma - Computer Science
Budge Budge Institute of Technology
Kolkata, India06-2017
Intermediate Institution -
Behala Sharda Vidya Pith For Girls
Kolkata, India05-2013
Skills
Guidance and support
Engaging training facilitation
Data-driven feedback evaluation
Employee motivation strategies
Effective communication
Analytical problem-solving
Continuous improvement
Effective goal development
Task prioritization
Facilitated role playing
Accomplishments
- Awarded with, "Star of the Quarter - Q4", FY 2023,
for facilitating the training and placing the trained employees in the multiple NSOs in Q4 at Paradise Food Court Pvt. Ltd. - Awarded with, "Star of the Quarter - Q1", FY 2025,
for handling multiple clusters single-handedly at Big Basket.
Certification
Certified Train the Trainer, Big Basket
Interests
Painting, Crafting, Organizing & Decorating, Travelling, exploring new places and cultures
Timeline
Certified Train the Trainer, Big Basket
09-2024
Process Trainer (Learning & Development)
Innovative Retail Concept Private Limited (Big Basket)
11.2023 - 12.2025
Executive Trainer - (Learning & Development)
Paradise Food Court Private Limited
06.2022 - 10.2023
Diploma - Computer Science
Budge Budge Institute of Technology
Intermediate Institution -
Behala Sharda Vidya Pith For Girls
Bachelor of Science -
Institute of Hotel Management, Kolkata (IHM Kolkata)