Open To Work
Nishat Parween
Senior Analyst
Bengaluru,KA
Work Preference
Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Senior AnalystBusiness AnalystWork Type
Full TimeLocation Preference
RemoteHybridOn-SiteLocation: Bengaluru, KA, INHyderabad, TG
Open to relocation: Yes
Salary Range
1700000/yr - 2000000/yrImportant To Me
Career advancementWork-life balanceHealthcare benefitsPersonal development programsWork from home optionPaid sick leaveTeam Building / Company RetreatsSummary
7+ years of experience in Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Senior Analyst
DXC Technology
Bengaluru, Karnataka
08.2022 - Current
* Evaluated customer needs and feedback to drive product and service improvements.
* Supported insurance policy management systems for multiple clients across DEV, QA, UAT, and Production environments.
* Managed and tracked 80+ Jira tickets per release cycle including incidents, defects, and enhancements.
* Handled production issue analysis and resolution ensuring SLA compliance and reduced turnaround time.
* Performed SQL-based data validation and root cause analysis for critical production issues.
* Coordinated with Business Analysts, developers, and QA teams for requirement clarification and defect resolution.
* Participated in Agile ceremonies including sprint planning, daily stand-ups, and release planning.
Impact:
* Improved issue resolution tracking efficiency through structured Jira updates and coordination.
* Supported multiple concurrent releases with minimal production disruption.
Systems Engineer
Infosys Ltd.
Bengaluru, KARNATAKA
02.2019 - 08.2022
BRITISH TELECOM
* Independently supported NA21 telecom component including production support and operational activities.
* Contributed to user story creation and requirement understanding with business teams.
* Handled Linux-based troubleshooting and system monitoring for production environment.
* Managed 40+ production incidents ensuring SLA-based resolution.
* Collaborated with development teams for issue analysis and fixes in enterprise systems.
GOLDMAN SACHS
* Handled high-volume production support tickets in a fast-paced financial services environment.
* Managed incident lifecycle from logging to resolution ensuring SLA adherence.
* Coordinated with technical teams for issue triaging and prioritization.
* Supported critical financial application stability with minimal downtime.
Education
Bachelor of Science - Information Technology
08.2015 - 05.2018
MBA - Information Technology
07.2020 - 05.2022
Skills
- Client management
- Business intelligence
- Cost-benefit analysis
- Stakeholder communication
- Budget planning
- Competitive analysis
- Client relationship management
- Programming Languages
- Java
- Databases: SQL
- Testing
Timeline
Senior Analyst - DXC Technology
08.2022 - Current
William Carey University - MBA, Information Technology
07.2020 - 05.2022
Systems Engineer - Infosys Ltd.
02.2019 - 08.2022
Nirmala College - Bachelor of Science, Information Technology
08.2015 - 05.2018