Dipika Chandra
Kolkata
Summary
Quality Analyst with proven expertise in MS Excel and process auditing. Achieved over 98% quality adherence through meticulous risk assessment and actionable feedback, driving significant process improvements.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Quality Analyst
Genpact Private Limited
Kolkata
08.2024 - 10.2025
- Promoted to Quality Analyst via Internal Job Posting (IJP) based on strong performance as Process Associate.
- Audited 80–100+ non-voice cases per day to ensure quality, accuracy, and SOP compliance.
- Maintained 98%+ quality adherence across evaluated cases.
- Created daily, weekly, and monthly MIS reports using MS Excel.
- Analyzed trends using Pivot Tables, IF, COUNTIF, VLOOKUP/XLOOKUP in Excel.
- Prepared and maintained quality scorecards and performance dashboards.
- Provided actionable feedback to associates, resulting in measurable quality improvement.
- Identified defect trends and supported process improvement initiatives.
- Participated in calibration sessions to maintain consistent evaluation standards.
Process Associate
Sunknowladge Service Inc.
Kolkata
11.2023 - 06.2024
- Accurately completed daily tasks, ensuring efficient operations and service goal fulfillment.
- Prioritized and organized work to meet deadlines and achieve project objectives.
- Collaborated with team members to drive successful project completion.
- Leveraged software tools to streamline processes and enhance operational performance.
Education
Bachelor of Arts - In Bengali
Lady Brabourne College
Kolkata01-2023
Master of Arts - In Indian Language And Literature
University Of Calcutta
Kolkata12-2021
Skills
- MS Excel and Office
- Time management
- Basic SQL
- Process auditing
- Risk assessment
- Training implementation
Languages
Bengali
Native
Native
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
Certificate in Information Technology Application(CITA)
Affiliations
Theatre Artist - I have been a part of theatre Sangram group for three years and also directed some of the plays and written a few
Timeline
Quality Analyst
Genpact Private Limited
08.2024 - 10.2025
Process Associate
Sunknowladge Service Inc.
11.2023 - 06.2024
Bachelor of Arts - In Bengali
Lady Brabourne College
Master of Arts - In Indian Language And Literature
University Of Calcutta