Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic
Dipika  Chandra

Dipika Chandra

Kolkata

Summary

Quality Analyst with proven expertise in MS Excel and process auditing. Achieved over 98% quality adherence through meticulous risk assessment and actionable feedback, driving significant process improvements.

Overview

2
2
years of professional experience
2
2
Certifications

Work History

Quality Analyst

Genpact Private Limited
Kolkata
08.2024 - 10.2025
  • Promoted to Quality Analyst via Internal Job Posting (IJP) based on strong performance as Process Associate.
  • Audited 80–100+ non-voice cases per day to ensure quality, accuracy, and SOP compliance.
  • Maintained 98%+ quality adherence across evaluated cases.
  • Created daily, weekly, and monthly MIS reports using MS Excel.
  • Analyzed trends using Pivot Tables, IF, COUNTIF, VLOOKUP/XLOOKUP in Excel.
  • Prepared and maintained quality scorecards and performance dashboards.
  • Provided actionable feedback to associates, resulting in measurable quality improvement.
  • Identified defect trends and supported process improvement initiatives.
  • Participated in calibration sessions to maintain consistent evaluation standards.

Process Associate

Sunknowladge Service Inc.
Kolkata
11.2023 - 06.2024
  • Accurately completed daily tasks, ensuring efficient operations and service goal fulfillment.
  • Prioritized and organized work to meet deadlines and achieve project objectives.
  • Collaborated with team members to drive successful project completion.
  • Leveraged software tools to streamline processes and enhance operational performance.

Education

Bachelor of Arts - In Bengali

Lady Brabourne College
Kolkata
01-2023

Master of Arts - In Indian Language And Literature

University Of Calcutta
Kolkata
12-2021

Skills

  • MS Excel and Office
  • Time management
  • Basic SQL
  • Process auditing
  • Risk assessment
  • Training implementation

Languages

Bengali
Native
Native
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Certification

Certificate in Information Technology Application(CITA)

Affiliations

Theatre Artist - I have been a part of theatre Sangram group for three years and also directed some of the plays and written a few

Timeline

Quality Analyst

Genpact Private Limited
08.2024 - 10.2025

Process Associate

Sunknowladge Service Inc.
11.2023 - 06.2024

Bachelor of Arts - In Bengali

Lady Brabourne College

Master of Arts - In Indian Language And Literature

University Of Calcutta
Dipika Chandra