DIPTI DAS
AVIATION
BHUBANESWAR
Summary
Dynamic customer service professional with a proven track record at both Vistara and Air India , excelling in conflict resolution and staff training. Leveraging critical thinking and advanced Microsoft Excel skills, I consistently enhance client relations and drive customer satisfaction, achieving a 95% resolution rate in complaint handling.
Diligent duty supervisor with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Qualified duty supervisor with solid background in overseeing daily operations and enhancing team productivity. Managed staff schedules and resolved customer issues effectively. Demonstrated strong leadership and problem-solving abilities.
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
3
3
Languages
7
7
years of professional experience
Work History
Duty Supervisor
AIRINDIA
11.2024 - Current
- Supervised daily operations to ensure compliance with safety and service standards.
- Monitored flight schedules and adjusted staffing levels to meet operational demands.
- Coordinated staff schedules to optimize workforce efficiency during peak travel periods.
- Trained new employees on operational procedures and customer service protocols.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Assisted in staff recruitment, training, and development efforts to maintain a skilled workforce capable of meeting business objectives.
Customer Service Executive
Vistara
03.2024 - 11.2024
- Resolved customer inquiries through multiple communication channels, ensuring prompt and accurate responses.
- Assisted customers with booking modifications and cancellations, enhancing overall satisfaction.
- Collaborated with team members to streamline processes, improving efficiency in service delivery.
- Maintained detailed records of customer interactions, facilitating effective follow-up and issue resolution.
Customer Service Executive
AIASL
11.2019 - 02.2024
- Implemented feedback mechanisms to capture customer insights, driving service improvements and responsiveness
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Bachelor of Arts -
UTKAL UNIVERSITY
BHUBANESWAR 04.2001 -
Skills
Customer service
Active listening
Critical thinking
Staff education and training
Conflict resolution
Complaint handling
Microsoft Excel
Complaint resolution
Client relations
Customer satisfaction measurement
Follow-up skills
Call management
Product knowledge
Timeline
Duty Supervisor
AIRINDIA
11.2024 - Current
Customer Service Executive
Vistara
03.2024 - 11.2024
Customer Service Executive
AIASL
11.2019 - 02.2024
Bachelor of Arts -
UTKAL UNIVERSITY
04.2001 -