Diptiman Mazumder
Kolkata
Summary
Diptiman Mazumder has more than 20 years of industry experience. This includes more than 15 years of project leading /Managing experience and 5 years of developing GUI based client server systems and maintenance support for various Industry Standard Products. Technical expertise includes extensive knowledge in C/C++, Visual Basic, SQL Server, Pega CRM application suite (involving products like PRPC integration components, Streaming & Large-scale processing debugging expertise, PegaReach, Pega Workbench and PegaWorks Server). As part of his assignments, he has been involved in Analysis, Development, Functional Studies and Testing related activities. At present Diptiman is mainly involved in Project management, Account management and delivery related activities.
STRENGTHS
Diptiman is technically competent, detail-oriented, results-driven software professional. He is a motivated, thorough, dependable and well-organized team player with good team leading interpersonal skills combined with a commitment to quality and customer satisfaction. He communicates well and is a fast learner with an appetite to grasp and adapt to changing technologies.
Overview
2025
2025
years of professional experience
Work History
PRPC Support
Hardware Intel
01.2012 - Current
- CRM/BPM Tools Pega Platform all versions, PegaReach, PegaWorks server Application Servers WebSphere, WebLogic,, PROJECT DESCRIPTION: This project comprises of Sustaining Engineering activities for the Legacy BPM product PegaWorks and providing global customer support for the industry leading BPM product called PRPC Legacy product PegaWorks: PegaWorks Sustaining Engineering team is involved in all maintenance related activities of the PegaWorks and its peripheral products.
- These products have a very complex architecture and are developed using legacy programming languages, 3rd party tools and require insight of multiple legacy technologies.
- The major activities can be categorized as follow:.
- Bug fixing.
- Enhancement identified by Pegasystems for their end customers.
- QA of service releases and service packs.
- Assisting Pegasystem’s customers during Application up-gradation or migration.
- After hours support Global customer support for Pega Platform The GCS team is responsible for the satisfactory and timely resolution of customer issues.
- This includes providing local changes to remediate issues and forward to the engineering team for creating hotfixes if required, and subsequently pass it to customers.
- Focus is on maximizing the throughput of the cases while continuing to provide quality service resulting in happy customers.
- The customer issues encompass all the versions of Pega platform and frameworks.
- ROLES AND RESPONSIBILITIES IN THE PROJECT:.
- Engagement lead for the project.
- Interface between Client and Cognizant, Negotiate Cost and finalize contracts, maintain professional relationship with client.
- Triage PegaWorks issues, Escalation management, Project Status tracking, Team management.
- Lead onshore team & coordinate the offshore team at Kolkata.
- Provide technical suggestions to PegaWorks team, assist team on configuration related issues for the legacy PegaWorks its peripheral products.
- Work on all versions of Pega Platform integration and streaming & Large-scale processing issues.
- Provide afterhours support CLIENT DESCRIPTION: Pegasystems has been a pioneer in rules-based Business Process Management (BPM) technology and is now a leader in the industry.
- Pega has delivered capabilities in CRM and Digital Process Automation, powered by advanced artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business results.
- Business rules are the practices, processes and procedures that define how a company does business and are an important asset that differentiates enterprises in the marketplace.
- Pegasystems' patented rules technology allows companies to aggregate their diverse business practices and lets business managers rapidly implement change across the enterprise and over the Web.
- DURATION OF THE PROJECT: ongoing.
Associate Software Engineer
TCG Software Pvt. Ltd, Bengal Intelligent Park, Block EP & GP
Kolkata, India
- 05.2011
Engineering team
Hardware Intel
Kolkata
07.2010 - 12.2010
- Is involved in all maintenance related activities of the products and application involving Service Pack creation and Hotfix generation.
- The products have a very complex architecture and require excellent insight of technologies involved.
- The product can be categorized as follow:.
- All versions of PRPC.
- The legacy PegaWorks and its peripheral products.
- Application METIS, which is the customer issue tracking system ROLES AND RESPONSIBILITIES IN THE PROJECT:.
- Engagement lead for the project.
- Lead onshore team of 3 & coordinate the offshore team leads at Hyderabad and Kolkata.
- Escalation management, issue prioritization and tracking of bug porting for Service packs.
- Assist team on configuration related issues for the legacy PegaWorks its peripheral products CLIENT DESCRIPTION: Pegasystems has been a pioneer in rules-based Business Process Management (BPM) technology and is now a leader in the industry.
- Pega has delivered capabilities in CRM and Digital Process Automation, powered by advanced artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business results.
- Business rules are the practices, processes and procedures that define how a company does business and are an important asset that differentiates enterprises in the marketplace.
- Pegasystems' patented rules technology allows companies to aggregate their diverse business practices and lets business managers rapidly implement change across the enterprise and over the Web.
- OF THE PROJECT: 12 months, Title JPMC WSS - Account Management, This project is for client’s Mortgage Services line of business, The business group located in US is involved in the acquisition, securitization, servicing and disposition of performing and non-performing Alt-A and Sub-Prime residential mortgage loans.
vendor
Hardware Intel, JPMorgan Chase, GWCS
Chennai
07.2009 - 07.2010
- The iDeal application was initially developed by some other vendor and as of date the only few modules are operational.
- Also the existing modules contain lots of performance issues and bugs.
- In this engagement Cognizant will take the full ownership of the application and fix all the existing bugs, devolve pending modules and time to time also work on Change requests.
- The iDeal application consists of four modules: Data Capture, Doc Prep, Loan Setup & Funding, Collateral and Reports.
- Cognizant with close consultation with client’s business users and application owning groups, will identify and prioritize tasks and execute them with the onsite offshore model.
- Customer Services Technology (CST) division in, , Arlington acts as an IT, for the bank itself.
- It works upon enhancements, new developments and maintenance of applications utilized by various Chase user groups.
- Cognizant Technology Solutions is involved on enhancement of application and their maintenance.
- Technology wise, applications are going to be varied.
- ROLES AND RESPONSIBILITIES IN THE PROJECT:.
- Roles and responsibility includes leading and managing the project from offshore, project tracking and interfacing with client and onshore team.
- Create and maintain process and quality related documents in accordance with Cognizant’s guideline DURATION OF THE PROJECT:.
Complex
Kolkata, India
04.2003 - 10.2009
Hardware Intel
Chennai
01.2009 - 06.2009
- This project has been initiated to drive forward LTSB Group’s sanctions compliance regime in an increasingly complex compliance and risk regulated environment.
- LTSB Group Sanctions Policy and its associated guidance and minimum standards define the requirements for customer screening.
- A requirement to screen all permanent staff and contractors against the relevant sanctions list is implicit within the revised Sanctions Policy.
- Additionally, Policy requires the results of screening and any subsequent investigation of potential matches to be recorded and auditable.
- Lloyds TSB is a leading UK based financial services group providing a wide range of banking and financial services, primarily in the UK, to personal and corporate customers.
- Their main business activities are retail, commercial and corporate banking, general insurance, and life, pensions and investment provision.
- The Group has a large and diversified customer base and services are offered through a number of well recognised brands (Lloyds TSB, Cheltenham & Gloucester, Scottish Widows), and via a unique distribution capability comprising one of the largest branch networks in the UK and intermediary channels.
- LTSB Group Sanctions and PEP Policy and its associated guidance and minimum standards defines the requirements for customer screening This specific workstream focuses on Group-wide customer/staff sanctions and PEP screening, targeting to establish LTSB in line with the majority of its competitors in UK market.
- In this respect policy requirements are currently being reviewed to ensure alignment with Industry best practice.
- ROLES AND RESPONSIBILITIES IN THE PROJECT:.
- Roles and responsibility includes managing the project from offshore, project tracking and interfacing with client and onshore team.
- Guide team members during application design and issue troubleshoot.
- Create and maintain process and quality related documents in accordance with Cognizant’s guideline, OF THE PROJECT: 6 months, Project Title Level 3 Support and QA.
Intel
01.2005 - 01.2009
- Providing assistance to Pegasystems Inc in Level 3 support and QA of 21 applications.
- This would include support for PegaWORKS and some of the peripheral products.
- The support includes:.
- Bug fixes.
- Any problems and enhancement identified in Pegasystem Inc.
- QA of service releases and service packs CLIENT DESCRIPTION: Pegasystems has been a pioneer in rules-based Business Process Management (BPM) technology and is now a leader in the industry Business rules are the practices, processes and procedures that define how a company does business and are an important asset that differentiates enterprises in the marketplace.
- Pegasystems' patented rules technology allows companies to aggregate their diverse business practices and lets business managers rapidly implement change across the enterprise and over the Web ROLES AND RESPONSIBILITIES IN THE PROJECT:.
- Roles and responsibility includes leading and managing the project from offshore, guide and train team members in understanding the product and fixing issues, fixing customer reported issues, install and QA of new server release.
- Create and maintain process and quality related documents in accordance with Cognizant’s guideline.
Floor
Computer Associates International, Inc
Kolkata, India
03.2002 - 05.2004
- NYSE: CA), one of the world's largest management software companies, delivers software and services across operations, security, storage, life cycle and service management to optimize the performance, reliability and efficiency of enterprise IT environments ROLES AND RESPONSIBILITIES IN THE PROJECT: Roles and responsibility includes supporting the product as a maintenance team member, providing code fix for defects and testing various product builds.
Programmer 1
Manjushree Infotech
- 01.2004
Intel
04.2003 - 12.2003
- Erwin is product software of CA (Computer Associates).
- It is data modeling, database-designing tool.
- This tool provides complete user interface for designing database models with lots of other adjoining facilities.
- The support engineers used to fix the bugs reported by customer and the QA engineers.
- They also add new functionalities.
- Theses fixes are then released to end customers, after QA approval.
School Soft, Hardware Intel
11.2002 - 01.2003
- An automation Software consisting of various school activities.
- It includes processes like admission, performance analysis, funds and fees receipt, Time Tabling and Generation of all required MIS reports.
- Technikon SA is the largest institution for career-specific distance education in Southern Africa.
- It offers more than 70 study programmes.
- Economic and management sciences, applied community sciences, applied natural sciences and engineering, and public safety and criminal justice are the key areas of academic focus.
- Technikon also governs many of the primary and secondary schools.
- ROLES AND RESPONSIBILITIES IN THE PROJECT: Roles and responsibility includes System study, design, coding and testing, THE PROJECT: 3 months.
Service Delivery Manager
Cognizant Technology Solutions
- 01.2003
School Soft, Intel
03.2002 - 10.2002
- Total automation of overall schools activities.
- It includes processes like admission, performance analysis, attendance monitoring, funds and fees receipt, library management, Event Management and most of all periodic scheduling like allocation of classes, teachers, students allocation, exam and class details and maintaining necessary registers, structured method for inventory control starting from requisition of payment of bills.
- Generation of all required MIS reports.
- CLIENT DESCRIPTION: Birla groups of schools is nationally acclaimed educational institute.
- ROLES AND RESPONSIBILITIES IN THE PROJECT: Roles and responsibility includes System study, design, coding and testing.
Executive Software Engineer
Millenium Info Systems Ltd
Ballygunge, Calcutta
- 02.2002
Aran Ltd
Kolkata
08.1999 - 03.2000
- Hardware Intel and Sun Netra Operating Systems Windows, Aran is developing a set of new products viz.
- NewBury & NewEden consisting of Financial & Distribution Modules respectively.
- These two products are being developed in SeaChange New Horizon – a 4 GL suitable for the development of client/server business applications.
- They themselves are developing NewBury Modules & the development of NewEden Modules are off-loaded to us.
- The two products will finally be integrated to provide a customized application software to cater to various complex business needs of trading organizations.
- In NewEden there are different modules viz.
- Product, Stock, Kitting, Batch Trace, Batch Status, Distribution Wide, Sales Order, Purchase Order etc.
- Aran is sending us module wise Business Model, designed in Select Enterprise 6.0.
- Based on their models, Tables, Forms & Reports are being developed in the form of files.
- The files are being tested several times by different team members other than the concerned developer.
- Unit Testing & Integrated System Testing are being carried out as per developed test plan.
- After acceptance of the final test the files are being despatched to Aran.
- Burnham in Buckinghamshire, UK is engaged in development of Software tools and components.
Associate/, Sr.Associate/ Manager
Burr Blvd, Cognizant Technology Solutions
Teaneck
1 1 - 1 1
- Sector-V Saltlake Electronic Complex.
leader
JPMorgan Chase & Co
- (NYSE: JPM) is a leading global financial services firm with assets of $1.6 trillion and operations in more than 60 countries.
- The firm is a, in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.
- A component of the Dow Jones Industrial Average, JPMorgan Chase has its corporate headquarters in New York and its U.S.
- Retail financial services and commercial banking headquarters in Chicago.
- Under its JPMorgan and Chase brands, the firm serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients ROLES AND RESPONSIBILITIES IN THE PROJECT:.
- Roles and responsibility includes leading and managing the project from offshore, project tracking and interfacing with client and onshore team.
- Create and maintain process and quality related documents in accordance with Cognizant’s guideline.
- Capture and analyze data points towards lean initiative and identify tools for improvement of productivity and work life balance of associates.
Education
Master Of Computer Applications -
Bengal Engineering College(D.U)
01.2000
Bachelor Of Science - Physics
01.1996
Skills
- HardwareIntel, Sun netra
- Operating SystemWin 98/7/8/10, Win NT 40/2000/2012R2, XP, UNIX
- Programming LanguagesC, C, VB 60, HTML, JavaScript
- Databases & ToolsOracle 8i/9i/10g/11g, MS SQL 70/2000, Crystal reports 80, Erwin and Model Mart, Postgres
- CRM/BPM ToolsPega platform 5x, 6x,7x, 8x PegaWorks, PegaReach
- Pega Platform Support
- Middleware (MQ, Active MQ, TIBCO)
- Project TitlePega Level 3 Support
- DurationJanuary 2011 – December 2011
- HardwareIntel
- Operating SystemsWindows 2000/XP, Unix
- Programming LanguagesC/C, Java,VB 50
- CRM/BPM ToolsPegaReach, PegaWorks,PRPC/Pega 5x, 6x,7x
- LocationCambridge, Massachusetts
Accomplishments
- Roles and responsibility include coding and testing DURATION OF THE PROJECT: 8 months PROJECT PROFILE : Project Title The Program Comprehension of X-base code Duration April 2000 – January 2001 Hardware Sun Netra Operating Systems Solaris Programming Languages C, Flex and Bison Location PROJECT DESCRIPTION: To develop a parser for Dbase and construct abstract syntax tree and control flow graph for any given dbase source code.
- (This is the base work for a tool to be developed for achieving the following objectives: 1.
- Detect dead codes.
- 2.
- Developing an Interface Definition language.
- 3.
- Conversion of x-base code to higher versions.
- Impact Analysis.
- CLIENT DESCRIPTION: In house project ROLES AND RESPONSIBILITIES IN THE PROJECT: Roles and responsibility include coding and testing DURATION OF THE PROJECT: 10 months.
Timeline
PRPC Support
Hardware Intel
01.2012 - Current
Engineering team
Hardware Intel
07.2010 - 12.2010
vendor
Hardware Intel, JPMorgan Chase, GWCS
07.2009 - 07.2010
Hardware Intel
01.2009 - 06.2009
Intel
01.2005 - 01.2009
Complex
04.2003 - 10.2009
Intel
04.2003 - 12.2003
School Soft, Hardware Intel
11.2002 - 01.2003
Floor
Computer Associates International, Inc
03.2002 - 05.2004
School Soft, Intel
03.2002 - 10.2002
Aran Ltd
08.1999 - 03.2000
Associate Software Engineer
TCG Software Pvt. Ltd, Bengal Intelligent Park, Block EP & GP
- 05.2011
Programmer 1
Manjushree Infotech
- 01.2004
Service Delivery Manager
Cognizant Technology Solutions
- 01.2003
Executive Software Engineer
Millenium Info Systems Ltd
- 02.2002
leader
JPMorgan Chase & Co
Master Of Computer Applications -
Bengal Engineering College(D.U)
Bachelor Of Science - Physics
Associate/, Sr.Associate/ Manager
Burr Blvd, Cognizant Technology Solutions
1 1 - 1 1
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