Ditipriya Adhikary
Durgapur
Summary
Patient- Oriented Deputy General Manager with 16 years managerial experience. Focused on increasing outputs, minimizing costs and maximizing overall efficiency. Adaptive and deadline-oriented with capacity to execute and complete Operations in high stress environments.
-To get a challenging career in health organization where I can utilize my potential. -A dynamic hard working professional with experience in hospitality management -Been proactive and result-oriented candidate throughout the career. -Adroit in serving under challenging atmosphere and Pressure.
Overview
2022
2022
years of professional experience
1
1
Certification
Work History
Sr. Manager Operations
Medicover Hospitals
Hyderabad
06.2019 - 03.2021
- Company Overview: Medicover Hospitals is one of the top Multispecialty Hospital chains having 26 branches all over India and offering best services
- Ensure professional and high class Patients service experiences
- Manages the day-to-day operations
- Responsible for ensuring that high quality patient care is given and that there is economical and efficient performance
- Monitors patient volumes, quality of care, and performance of staff to identify areas for improvement
- Familiar with a variety of the field's concepts, practices, and procedures
- Relies on experience and judgment to plan and accomplish goals, Performs a variety of tasks
- Leads and directs the work of others
- Typically reports to head of a unit
- Provide excellent customer services, assuring that customer service standards are consistently met or exceeded; conducting on-going patient and provider satisfaction surveys to measure and report performance; providing results to staff; identifying opportunities to improve services and take corrective actions accordingly; maintaining data and providing reports; responding promptly to resolve any patient complaints
- Monitoring conversion, OPD TAT, NPS on daily basis
- Coordinate with Consultants to ensure smooth functioning of the department
- Supervise and direct the work of professional and paraprofessional staff to achieve optimum patient flow and cycle times appropriate for services; interview and select new employees; assure orientation and training for all new employees; monitor staff productivity; schedule work; coordinate reporting of payroll; establish standards and evaluate performance; implement employee disciplinary process as necessary; assure employee competencies and long-term development through regular performance audits and development plans
- Ensure quality program management through compliance with concerning health care, such as NABH health guidelines; identification of opportunities to improve quality of care; and assessment and improvement of key processes that directly impact on patient services
- Participate in development of services by assuring that any new providers who join the staff are appropriately supported and oriented to the site; assuring that growth opportunities are identified, serving as operations liaison for support services, network and community partners, as new programs are implemented
- Analyze Patients feedback and provide strategic direction to continuously improve overall rating
- Respond to Patients needs and anticipate their unstated ones
- Expect and react promptly to Patients / Relatives requirements and inquires
- Coordinate and manage communication between Patients / Relatives and associates and follow up to ensure complete service recovery
- Growth and improvement opportunities are identified and pursued across all sites; collaborating with appropriate entities or agencies as required
- Manage facilities and environment, assuring via other support services that the facility is maintained in a safe and clean manner and presents a professional environment at all times and that workstations and patient workflow are organized to assure optimal efficiencies
- Develop, recommend, implement and interpret new or revised policies, standards and procedures; monitor policies and procedures
- Perform other duties as assigned
Manager Operations
KIMS Hospitals ENT PVT LTD
08.2018 - 06.2019
- Company Overview: KIMS Hospitals is one of the largest corporate Hospitals group in South India with over 2000 beds spread across 6 locations in the states of Telangana (Secunderabad & Kondapur) and Andhra Pradesh (Srikakulam, Rajahmundry, Nellore and Ongole)
Administrator- OPD Services
CARE Hospitals
Hitech City
01.2016 - 06.2018
- Company Overview: CARE Hospitals(19th Jan 2016-7th June 2018) is a multi-specialty healthcare chain hospital with 17 hospitals in 9 cities across 7 states of India with total bed capacity of 2400, making it the fourth largest hospital chain in India
Sr. Officer- Administrative Services
Lilavati Hospital And Research Centre
09.2010 - 11.2013
- Company Overview: (The premier multi-specialty tertiary care hospital of India has been acknowledged globally as Centre of medical excellence) Mumbai Bandra (W)
- Responsible for Radiology, Nuclear Medicine, Endoscopy, Day care & Casualty, Liasioning and Public Relations
Executive-Operation
'The Mission Hospital'
03.2008 - 06.2010
- Company Overview: (250 bedded multi-specialty hospital with ICCU/CCU/ITU/NICU), Durgapur
- Joined as Front Office Executive (pre-opening team member) in March, 2008 and promoted to Front Office In charge within 3months
- Responsible for Main Reception, Report Dispatch, OP Billing, Admission, Telephones, OPD
Counselor
Priyamvada Birla Aravind Eye Hospital
Kolkata
01.2007 - 02.2008
- (All Eye specialty segments)
Deputy General Manager Operations
The Nation Hospital
Durgapur
08.2021
Assistant Manager- Corporate Relation & Internal Business Development
Basavatarakam Indo- American Cancer Hospital & Research Institute
Hyderabad
- Company Overview: -500 bedded Cancer specialty Hospital in Hyderabad, India
- Nandamuri Basavataraka Ramarao Momorial Cancer Foundation (NBTRCF), India along with several philanthropists, scientists & physicians under the aegis of Indo American Cancer Organization (IACO), USA established the Basavatarakam Indo American Cancer Hospital & Research Institute at Hyderabad with some of the best Cancer Specialists in India.
Assistant Manager- Corporate Relation & Internal Business Development
Basavatarakam Indo- American Cancer Hospital & Research Institute
Hyderabad
Education
Master in Hospital Administration - (MHA)
Institute of Science and Technology
Executive Master in Business Administration - (EMBA)
Karnataka State University
Degree in Hospital Management - (BHM)
Durgapur Society Of Management and Science
Schooling -
St'Pauls Road Girls High School
Skills
- Hospital Expertise
- Operations Management
- Performance Improvements
- Employee Development
- Data Review and analysis
- Team Training and Development
- Hospital/Health care sector General Operation Management and Administration
Certification
- Master Degree in Kathak Dance
- Graduate in Art
Languages
English, Bengali, Hindi.
Hobbies and Interests
Painting, Dancing, Traveling, Listening Music.
Training
- Guest Speaker at Brainware University.
- Guest Speaker at Durgapur Society of Management Science, College.
- Attend International E Conference on Emerging Issues in Management.
Other Details
- D.O.B-30.10.1984
- Sex-Female
- Marital Status- Married
- Address: H/30, Kururia Danga, Millan Pally, A- Zone Dugapur Pin Code: 713203.
- Nationality- Indian
- Religion- Hindu
Projects
15 Days Projects at E.S.I. On General Administration
Computer Knowledge
Word, Excel, PowerPoint.
INTERNSHIP
- 2007 - Priyamvada Birla Aravind Eye Hospital During 3 months on general administration.
- 2006-Ruby General Hospital During 35 days on General Administration
- 2005-Rabindranath Tagore International Institute of Cardiac Science during 50 days on General Administration
Accomplishments
Securing 2nd position in Flower Arrangement Competition in College food Feast.
References
Will be provided on request.
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
References
References available upon request.
Timeline
Deputy General Manager Operations
The Nation Hospital
08.2021
Sr. Manager Operations
Medicover Hospitals
06.2019 - 03.2021
Manager Operations
KIMS Hospitals ENT PVT LTD
08.2018 - 06.2019
Administrator- OPD Services
CARE Hospitals
01.2016 - 06.2018
Sr. Officer- Administrative Services
Lilavati Hospital And Research Centre
09.2010 - 11.2013
Executive-Operation
'The Mission Hospital'
03.2008 - 06.2010
Counselor
Priyamvada Birla Aravind Eye Hospital
01.2007 - 02.2008
Assistant Manager- Corporate Relation & Internal Business Development
Basavatarakam Indo- American Cancer Hospital & Research Institute
Assistant Manager- Corporate Relation & Internal Business Development
Basavatarakam Indo- American Cancer Hospital & Research Institute
Master in Hospital Administration - (MHA)
Institute of Science and Technology
Executive Master in Business Administration - (EMBA)
Karnataka State University
Degree in Hospital Management - (BHM)
Durgapur Society Of Management and Science
Schooling -
St'Pauls Road Girls High School
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