DIVYA DIOUNDI
Kolkata
Summary
Detail-oriented HR Operations Professional with 5 years in employee data management and global HR service delivery. Specialized in SAP HCM and SAP SuccessFactors, enhancing employee lifecycle processes, data validation, compliance, and HR reporting. Expertise in optimizing HR workflows, ensuring data accuracy, and maintaining SLA adherence to deliver effective HR support in complex organizations.
Overview
9
9
years of professional experience
Work History
Business Process Lead
Tata Consultancy Services Ltd
05.2026 - 09.2026
- Led cross-functional teams to streamline business processes and enhance operational efficiency.
- Developed process maps to visualize workflows and identify improvement opportunities.
- Facilitated workshops to gather stakeholder requirements and align project goals.
- Managed HR processes including leave management, onboarding, off-boarding, employee promotion updates, employee engagement, and query resolution to support employee lifecycle.
- Coordinated with payroll, benefits, and employee relations teams to ensure smooth operational alignment.
- Managed employee database from hire to retire in SuccessFactors, ensuring data integrity and compliance.
- Ensured candidate eligibility by performing background checks post-offer letter release.
- Served as a subject matter expert for business processes.
- Generated and administered employment contracts, contract variations, employment documentation while ensuring compliance with company policies.
HR Process Specialist
INFOSYS
03.2023 - 04.2026
- Provide end-to-end HR operational support using SAP HCM and SAP SuccessFactors, ensuring accurate employee data administration and compliance.
- Manage end-to-end employee data administration in SAP HCM, ensuring accuracy, completeness, and compliance with organizational policies.
- Supported global HR operations by managing onboarding, offboarding, and employee lifecycle transactions to enhance employee experience.
- Generated and analyzed ad-hoc HR reports to inform decision-making and track operational metrics.
- Collaborate with payroll and benefits teams to ensure seamless data synchronization and processing accuracy.
- Contributed to quality assurance initiatives that improved process efficiency and minimized data discrepancies.
- Contributed to quality assurance initiatives to improve process efficiency and minimize data discrepancies.
- Utilize SAP SuccessFactors and Workday environments for HR data processing and system-based employee management activities.
- Provided subject matter expertise for employee data management and HR transaction workflows.
HR Analyst
IBM
04.2021 - 02.2023
- Delivered HR operations support with specialization in Payroll & Benefits administration.
- Performed comprehensive pre-payroll validation to identify data inconsistencies and prevent errors.
- Executed business processing activities for employee records and payroll inputs, enhancing data accuracy.
- Maintained employee information in SAP systems, ensuring regulatory compliance and data integrity.
- Processed HR requests via ticketing platforms, consistently meeting defined SLAs and improving response times.
- Resolved employee payroll queries, improving payroll accuracy and employee satisfaction.
- Strengthened data quality through systematic audits and verification procedures.
- Supported post-payroll analysis and reporting activities.
- Assisted in end-to-end HR processes including hiring, end-of-service actions, and leave management.
Executive Resourcing - IT Recruitment
Pyramid IT Consulting Pvt. Ltd
12.2018 - 09.2019
- Led full-cycle recruitment activities, enhancing candidate experience through effective sourcing, screening, and coordination.
- Conducted candidate evaluations aligned with technical and business expectations.
- Streamlined recruitment workflows through proactive follow-ups and stakeholder engagement.
- Streamlined recruitment workflows, improving communication and engagement with stakeholders.
- Ensured accurate recruitment documentation and tracking records to support compliance and reporting.
- IT Consulting Firm
Management Trainee - Sales
VIZ Experts India Pvt. Ltd
08.2018 - 12.2018
- Developed sales presentations and client-facing materials to effectively communicate value propositions.
- Supported sales initiatives for advanced 3D visualization technologies by coordinating materials and resources.
- Managed tender documentation and proposal preparation, ensuring alignment with client requirements.
Trainee Financial Advisor
Nestkeys Infratech Pvt. Ltd
05.2017 - 07.2017
- Facilitated client discussions on financial products, enhancing understanding of advisory and insurance solutions.
- Conducted financial need assessments to tailor solutions and strengthen client relationships.
- Learned compliance documentation standards and disclosure requirements through training.
Education
MBA - HR Specialization
Lovely Professional University
PhagwaraB.Tech - Biotechnology
Lovely Professional University
PhagwaraXII - CBSE
Children's Academy
GhaziabadX - CBSE
Children's Academy
GhaziabadSkills
- HR Operations
- Employee Data Management
- HR Compliance
- Payroll Coordination
- Benefits Coordination
- HRIS Support
- SAP HCM
- SAP SuccessFactors
- Workday
- Data Quality Management
- HR Analytics
- HR metrics
- Process Improvement
- Process Optimization
- Operational Efficiency
- Ad-hoc analysis
- Data Reporting
- HR Data Validation
- Data Audits
- Cross-functional teamwork
- Excel expertise
- MS Office Suite
- Google Workspace
- Document Management
- ServiceNow
- Data Audits
- Document Management
Accomplishments
- Published a research paper on potential pancreatic lipase inhibitors leading to a broader understanding in the field.
- Received a bronze medal during training at Nestkeys Infratech Pvt. Ltd., showcasing dedication and quick learning.
- Runner-up in a 2 km race at the Annual Sports Meet, demonstrating commitment to physical fitness and competition.
Languages
- English, Proficient
- Hindi, Native
Hobbies and Interests
- Singing
- Badminton
- Travel
Projects
- Isolation of Pancreatic Lipase from Endophytic Fungi, 08/01/16, 01/31/17, This project focused on utilizing fungi to explore potential health benefits against obesity. Conducted laboratory research involving microbial analysis and biochemical testing. Utilized spectrophotometry and laboratory instrumentation for experimental validation. Research findings published in the Asian Journal of Pharmaceutical and Clinical Research.
- Analyzing the Farmers Indebtedness in Rural Areas of Jalandhar, 08/01/17, 11/30/17, This study aimed to identify factors contributing to farmers' financial struggles. Performed primary and secondary data collection through field surveys. Analyzed socio-economic variables influencing financial distress. Presented research insights on rural economic challenges.
Timeline
Business Process Lead
Tata Consultancy Services Ltd
05.2026 - 09.2026
HR Process Specialist
INFOSYS
03.2023 - 04.2026
HR Analyst
IBM
04.2021 - 02.2023
Executive Resourcing - IT Recruitment
Pyramid IT Consulting Pvt. Ltd
12.2018 - 09.2019
Management Trainee - Sales
VIZ Experts India Pvt. Ltd
08.2018 - 12.2018
Trainee Financial Advisor
Nestkeys Infratech Pvt. Ltd
05.2017 - 07.2017
MBA - HR Specialization
Lovely Professional University
B.Tech - Biotechnology
Lovely Professional University
XII - CBSE
Children's Academy
X - CBSE
Children's Academy