Divya Garg
Jaipur
Summary
A strong banking professional with extensive experience in client relationship management and operational excellence is brought forth. Enthusiasm for driving business growth and enhancing customer satisfaction is evident through successful engagement with high-value clients and a commitment to meeting compliance standards. A proven track record in delivering results and fostering positive relationships complements a passion for contributing to meaningful goals within the financial services sector.
Overview
10
10
years of professional experience
15
15
Certifications
2
2
Languages
Work History
Acquisition Manager Corporate Salary
HDFC Bank
05.2025 - 02.2026
- Led and managed a team of 5 relationship executives to drive corporate salary account acquisition and cross-selling initiatives.
- Handled entire cluster operations, managing end-to-end corporate relationships and ensuring strong engagement with key decision-makers.
- Successfully activated 100% portfolio cross-selling of third-party products (Insurance, MF, etc.) within 6 months of corporate onboarding.
- Strengthened client retention through regular corporate visits, employee engagement activities, and financial awareness sessions.
- Ensured compliance, documentation accuracy, and seamless salary account onboarding processes.
- Met eligibility criteria and ensured successful disbursement of LAP , Home Loans , and Personal Loans every month .
Relationship Manager-Loan Against Property
Kotak Mahindra Bank
09.2024 - 03.2025
- Drive the sales of Loan Against Property (LAP)
- By acquiring new customers and managing relationships across five branches.
- Identify potential customers through direct sourcing, referrals, channel partners, and cross-selling opportunities.
- Build and maintain strong relationships with clients to understand their financial needs and provide suitable mortgage solutions.
- Collaborate with branch teams, credit managers, and legal teams to ensure smooth loan processing and disbursement.
- Work towards achieving assigned sales targets and business goals by driving revenue growth across multiple branches.
Service Relationship Manager
Kotak Mahindra Bank
08.2018 - 09.2024
- Championed generation of new business, client retention and achievement of revenues.
- Ensured feasibility and productivity of business maintaining TAT.
- Operations management.
- Fund Management & Transfers.
- Managed and resolved customer queries and addressed customer concerns.
- Ensuring the achievement of targets on time.
- Actively participate in every drive on Regional and National level.
- Manage accounts of high value clients.
- Cross sale of all banking products.
- Acquisition of HNI Business through sourcing exclusive & select programs.
- Responsible for value build in accounts through regular activation.
- Acquisition of HNI, Trade Forex, and NR accounts.
- Fulfilling Internal Audit and Internal control requirements.
- Liaising with operations/product teams, group service providers and dealers.
- Ensuring Compliance and processes are adhered to in all internal and external communications.
Service Delivery Manager (Deputy Manager)-Retail Branch Banking
IndusInd Bank
06.2017 - 08.2018
- Maintained operational excellence by executing banking transactions with precision, adhering to zero-error tolerance, and ensuring timely processing.
- Led branch revenue growth by setting and achieving CASA and revenue product targets, strengthening customer relationships through strategic meetings, and identifying business expansion opportunities.
- Elevated service quality by continuously optimizing banking processes, maintaining strong client relationships, and serving as the primary contact for service-related inquiries.
- Led pre-audit preparedness by meticulously reviewing compliance checklists, proactively addressing discrepancies, and ensuring timely corrective actions, while confidently handling auditor queries with accurate justifications to maintain regulatory compliance.
- Served as the primary backup to my immediate supervisor, seamlessly managing responsibilities in their absence, and representing the branch in internal and external audit proceedings.
Service Delivery Manager (Management Trainee)-Retail Branch Banking
IndusInd Bank
06.2016 - 06.2017
- Developed foundational knowledge in banking products, services, and regulations through training and workshops.
- Gained expertise in banking compliance and regulations through hands-on transaction processing and precise documentation.
- Processed official checks for customers and internal bank needs while educating clients on online banking platforms to enhance their banking experience.
- Supported daily branch operations by monitoring and optimizing processes.
- Navigated India's 2016 demonetization with resilience, efficiently managing high-volume transactions and customer interactions while ensuring seamless banking operations with a solution-driven approach.
- Efficiently managed both banking and non-banking customers fairly and ethically, remaining vigilant in every transaction while considering customer sentiments.
- Demonstrated strong decision-making skills in staff-constrained situations, ensuring adherence to audit norms and due diligence.
- Built a strong foundation in branch operations, risk management, and customer service, establishing credibility in the banking industry.
- Contributed to new customer acquisitions by identifying potential leads, conducting cold calls, and cross-selling banking products.
Education
MBA -
International School of Informatics & Management
The IIS University, JaipurB.Com (Honours) - undefined
International College for Girls
The IIS University, JaipurIntermediate - undefined
Saint Soldier Public School
Jaipur, RajasthanHigh School -
Saint Soldier Public School
Jaipur, RajasthanSkills
- Customer Relationship Management
- Internal Audit
- MS Office
- MMS Office suite
- AI Chatbots
- Internal Audit
- MS Office
- MMS Office suite
- AI Chatbots
Certification
Certificate of Appreciation Awarded for CASA ANR for 2017-18.
STRENGTHS
- Problem Solving Possess analytical and problem-solving skills, with the ability to make well-thought-out decisions.
- Communication Good communication, leadership, analytical thinking & ability to adapt well & perform in new environments.
- Team Player Dedicated team player with ‘Can do’ attitude and belief in ‘Excellence’ through hard work.
- Technical Skills Well versed with computer applications combining sound knowledge of MS Office suite & Internet.
Timeline
Acquisition Manager Corporate Salary
HDFC Bank
05.2025 - 02.2026
Relationship Manager-Loan Against Property
Kotak Mahindra Bank
09.2024 - 03.2025
Service Relationship Manager
Kotak Mahindra Bank
08.2018 - 09.2024
Service Delivery Manager (Deputy Manager)-Retail Branch Banking
IndusInd Bank
06.2017 - 08.2018
Service Delivery Manager (Management Trainee)-Retail Branch Banking
IndusInd Bank
06.2016 - 06.2017
B.Com (Honours) - undefined
International College for Girls
Intermediate - undefined
Saint Soldier Public School
MBA -
International School of Informatics & Management
High School -
Saint Soldier Public School