Divya Indora
Chandigarh
Summary
Driven by a passion for enhancing educational opportunities, I leveraged marketing knowledge and empathy at Touchstone Educationals LLP to significantly improve client engagement and service quality. Expert in documentation and cross-cultural communication, I consistently developed strategies that resulted in heightened brand awareness and client satisfaction, embodying a results-oriented approach with a blend of hard and soft skills.
Overview
3
3
years of professional experience
Work History
Study Visa Counselor
Touchstone Educationals LLP
02.2023 - Current
- Conducted regular follow-ups with clients throughout the application process, ensuring timely submission of required documentation.
- Facilitated communication between students and educational institutions during the admission process, ensuring a smooth transition into the new environment.
- Collaborated with other counselors to share best practices, resulting in improved overall service quality.
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Identified appropriate marketing channels and target customers for campaigns.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
- Developed original ideas for blog topics that aligned with the company''s target audience interests, driving user engagement and retention.
- Writing statement of purpose for the student visa application.
- Conducted thorough post-event evaluations, identifying areas for improvement and implementing recommendations for future events.
- Managed budgets effectively, negotiating with vendors to secure competitive pricing while maintaining quality standards.
- Promoted events through strategic marketing efforts, increasing overall attendance and engagement.
- Collaborated with team members to achieve seamless event execution, incorporating diverse perspectives and expertise.
Customer Service Representative
Kinerk Direct Marketing Solutions
03.2022 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Marketing Intern
Blackbyt Solutions
05.2021 - 12.2021
- Assisted in creating written, video, and image content for marketing channels.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Scheduled social media postings to advertise products and generate site traffic.
Education
Bachelor Of Commerce - Marketing And Management
Panjab University
Chandigarh 08.2023
Skills
- Empathy and patience
- Effective Time Management
- Cross-cultural understanding
- Writing proficiency
- Documentation expertise
- Marketing knowledge
- Problem-Solving
- Decision-Making
- Relationship Development
- Emotional Support
- Student Support
- Staff Supervision
- Conflict Management
- Individual Counseling
- Records Maintenance
- Administration Collaboration
- Progress Reporting
- Student Records Management
- Academic Support
- Career Planning
- Career advising
- Individual and family support
- School Programs Development
- Individualized education programs
Timeline
Study Visa Counselor
Touchstone Educationals LLP
02.2023 - Current
Customer Service Representative
Kinerk Direct Marketing Solutions
03.2022 - 10.2023
Marketing Intern
Blackbyt Solutions
05.2021 - 12.2021
Bachelor Of Commerce - Marketing And Management
Panjab University
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