Divya Jyothi A
Bangalore
Summary
Sales operations expert with extensive experience in order management, accounts receivable collection, and billing within order-to-cash processes. Proven track record in ensuring compliance and operational efficiency. Proficient in utilizing tools such as SAP and Oracle to streamline processes and enhance productivity.
Overview
7
7
years of professional experience
Work History
Senior Process Executive
Infosys BPM ltd
Bangalore
08.2018 - 04.2025
- Managed end-to-end order processing, including booking and modification of orders.
- Prepare the quotation, and validate the invoice.
- Validated invoices and sales orders to ensure accuracy in transactions.
- Investigate invalid invoices, disputed invoices, and correct them as per customer requests.
- Collect payments and overdue funds from customers, and send emails to customers.
- Communicated actively with external customers regarding order status and pricing updates.
- Created and corrected customer accounts for efficient order management.
- Executed new customer account creation and updated existing accounts in SAP.
- Utilized data quality tools to validate received data accuracy.
- Prepared daily and weekly reports for clients and internal teams.
- Trained new employees on order management processes.
- Proper response to e-mail as and when to clarify onshore client queries.
- Perform correction of pricing and discounts as per the PO copy.
Education
Bcom - Commerce
Maha rani Bangalore government college
Bengaluru, Karnataka05.2018
Skills
- Oracle ERP and SAP ERP
- MS Office applications
- Invoicing and cash collection
- Team collaboration
- Analytical thinking
- Effective communication
- Excel and VLOOKUP proficiency
- Time management
- Account reconciliation
Awards:
Infosys, I Star Award, 2019
Appreciation mails from clients for good performance.
Disclaimer
I hereby declare that all information provided by me is factual and correct to the best of my knowledge.
Languages
Kannada
First Language
English
Advanced (C1)
C1
Timeline
Senior Process Executive
Infosys BPM ltd
08.2018 - 04.2025
Bcom - Commerce
Maha rani Bangalore government college