DIVYA S
BANKING
Summary
Detail-oriented banking professional with an excellent track record. A reliable and trustworthy individual with an in-depth knowledge of banking products and services who enjoys being a part of leading and productive team. Excellent knowledge of principles and processes for providing customer services and evaluation of customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cluster Lead
ICICI Bank
11.2025 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Handled a maximum of 20 team members and 44,000 customers, which include 70% salaried individuals, 30% senior citizens, and HNI customers, etc.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Built and maintained strong client relationships, leading to repeat business and referrals.
Unit Manager
ICICI Bank
11.2024 - 08.2025
- Coordinated cross-departmental collaboration to deliver seamless execution of tasks and 360° banking services.Identified customer needs, provided tailored solutions, and drove revenue growth.
Led team towards service excellence, instilling a culture of Fair to Bank, Fair to Customer.
Ensured customer base coverage through regular engagement aligned with business plans.
Evaluated employee performance, fostering accountability, professional growth, and continuous improvement.
Demonstrated strong leadership, communication, and team-building skills to create a collaborative work environment.
Relationship Manager
ICICI Bank
10.2019 - 11.2024
- Managed high-value financial and non-financial transactions with accuracy and compliance.Delivered end-to-end
- customer financial solutions, ensuring SLA adherence and service excellence.
- Built and maintained strong relationships with High Net Worth clients, driving trust and retention.
- Handled escalated complaints, resolved queries, and coordinated with back-office teams for issue resolution.
- Prepared and explained monthly investment reports, supporting clients in financial decision-making.
- Oversaw public relations and discrepancy reviews to maintain transparency and client satisfaction.
Intern
ICICI Bank
01.2019 - 03.2019
- Performing the cash verification for the branch.
- Locker operations.
- Maintaining all branch documents.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Sales Associate
HCL Company Ltd
01.2017 - 01.2018
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Leveraged CRM database to manage customer data, log calls, and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
Education
PG Diploma in Banking
Manipal Academy of Higher Education
09.2019
Bachelor of Science - Computer Science
Anna Adarsh College For Women
08.2016
Senior Secondary -
Vijayantha Model Higher Secondary School
08.2013
High School -
Kendriya Vidhyalaya HVF
08.2011
Skills
- Learning Agility
- Effective Communication Skills
- Effective Managerial Skills
- Determined and Committed to Work
- Ability to Work Independently
- Team Player and Adaptive
- Disciplined and Quick Learn
Certification
- Certified under IRDA to act as a Specified Person.
- Certified under NISM as Mutual Fund Distributor.
- Certified under NISM in Depository Operations.
- Internship training at Avadi ICICI Bank branch for 2 months., Ensuring day to day operations run smoothly for the branch., Performing the cash verification for the branch., Locker operations., Maintaining all branch documents., Validation of account opening forms., Taking care of cash transactions including receipts, payments, bulk cash transactions and remittances to currency chest., Back up to Branch operations Manager for Operation work., Monitoring of Office Accounts & Inter branch transactions., In charge of the clearing desk for the branch.
Accomplishments
- Certificate of Appreciation for the performance in September Ke SOORAM Conducted by ICICI Bank-2020.
- Certificate of Appreciation for the performance in October for UDAANN conducted by ICICI Bank-2020.
- Certificate of Excelencia premio in HCL Company-2017.
- Secured 2nd position for Treasure hunt Techbyte event in intercollegiate competition Intraface -2015.
- Certificate of voluntary in Intraface Techbyte event of intercollege – 2015.
- Secured Runners up Cup in Regional level Hockey match held in Trichy, Tamil Nadu conducted by Kendriya Vidyalaya Sagatham -2010.
- Secured 3rd place in state level Hockey tournament conducted by Nazareth College of Arts and Science-2011.
Languages
English
Hindi
Tamil
Malayalam
Skills
5,5,5,5,5,5,5
Personal Information
Disclaimer
I declare that above information is true to the best of my knowledge and belief. I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
Cluster Lead
ICICI Bank
11.2025 - Current
Unit Manager
ICICI Bank
11.2024 - 08.2025
Relationship Manager
ICICI Bank
10.2019 - 11.2024
Intern
ICICI Bank
01.2019 - 03.2019
Sales Associate
HCL Company Ltd
01.2017 - 01.2018
PG Diploma in Banking
Manipal Academy of Higher Education
Bachelor of Science - Computer Science
Anna Adarsh College For Women
Senior Secondary -
Vijayantha Model Higher Secondary School
High School -
Kendriya Vidhyalaya HVF